Job Description
Job Introduction
We’re looking for an experienced HR Shared Services Lead to join our busy People Team. If you’re confident managing a team, have a keen eye for process improvements, and enjoy working in a fast-paced environment, this could be the role for you.
You’ll play a key part in leading our Shared Services team, helping to shape the way we work and making sure we’re delivering a consistently high level of service across the business. From supporting team development to improving how we do things day-to-day, your impact will be felt right across the organisation.
Job Overview
Lead the day-to-day running of the HR Shared Services team, ensuring a smooth and efficient operation
Coach, support and manage team members to help them develop and perform at their best
Ensure deadlines are met and service standards are consistently high
Work closely with the Advisory Services Manager on wider people initiatives and continuous improvement projects
Review systems and processes regularly, identifying opportunities to improve efficiency and consistency
Support the delivery of training sessions, presentations and business updates
Ensure policies, documents and templates are up to date, compliant and fit for purpose
Provide guidance and support to colleagues on HR-related matters, including sensitive and complex issues
Maintain a strong focus on compliance, data protection and confidentiality
Build good working relationships across the business, particularly with managers and internal stakeholders
Stay up to date with employment law, HR best practices, and emerging trends
Minimum Criteria To Apply
Solid experience in a similar HR or high-volume administrative role, ideally within a shared services or operational environment.
Strong people management skills — you’ll know how to support, motivate and get the best out of a team.
A confident, clear communicator who’s able to handle sensitive situations and give constructive feedback.
A good understanding of HR processes and policies, along with current employment law and GDPR requirements.
A track record of spotting where things could work better and successfully putting improvements in place.
The ability to manage a busy workload, juggle priorities and stay organised under pressure.
Good IT skills, especially with Microsoft Office and HR systems.
A flexible, positive attitude and a willingness to get stuck in.
CIPD qualified or currently working towards a CIPD qualification (Level 3 or above).
Package
Starting at £40,000 per annum
Based in Liverpool Head Office
Employee Benefits
Full-time colleagues receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
Discounted onsite gym
Contributable company pension scheme
10% store discount at all our retail stores
Death in Service Benefit
Long service recognition scheme
MyHB colleague benefits platform with access to:
Discounts UK wide on retail, leisure, hospitality venues
Employee Assistance Programme with 24/7 confidential counselling and advice line
Completely confidential services to you.
Low-cost voluntary insured health cash plans and cancer cover.
We’re looking for an experienced HR Shared Services Lead to join our busy People Team. If you’re confident managing a team, have a keen eye for process improvements, and enjoy working in a fast-paced environment, this could be the role for you.
You’ll play a key part in leading our Shared Services team, helping to shape the way we work and making sure we’re delivering a consistently high level of service across the business. From supporting team development to improving how we do things day-to-day, your impact will be felt right across the organisation.
Job Overview
Lead the day-to-day running of the HR Shared Services team, ensuring a smooth and efficient operation
Coach, support and manage team members to help them develop and perform at their best
Ensure deadlines are met and service standards are consistently high
Work closely with the Advisory Services Manager on wider people initiatives and continuous improvement projects
Review systems and processes regularly, identifying opportunities to improve efficiency and consistency
Support the delivery of training sessions, presentations and business updates
Ensure policies, documents and templates are up to date, compliant and fit for purpose
Provide guidance and support to colleagues on HR-related matters, including sensitive and complex issues
Maintain a strong focus on compliance, data protection and confidentiality
Build good working relationships across the business, particularly with managers and internal stakeholders
Stay up to date with employment law, HR best practices, and emerging trends
Minimum Criteria To Apply
Solid experience in a similar HR or high-volume administrative role, ideally within a shared services or operational environment.
Strong people management skills — you’ll know how to support, motivate and get the best out of a team.
A confident, clear communicator who’s able to handle sensitive situations and give constructive feedback.
A good understanding of HR processes and policies, along with current employment law and GDPR requirements.
A track record of spotting where things could work better and successfully putting improvements in place.
The ability to manage a busy workload, juggle priorities and stay organised under pressure.
Good IT skills, especially with Microsoft Office and HR systems.
A flexible, positive attitude and a willingness to get stuck in.
CIPD qualified or currently working towards a CIPD qualification (Level 3 or above).
Package
Starting at £40,000 per annum
Based in Liverpool Head Office
Employee Benefits
Full-time colleagues receive 28 days of annual leave (inclusive of bank holidays), increasing to 33 days after 5 years of service. Annual leave is pro-rated for part-time or alternative working arrangements.
Discounted onsite gym
Contributable company pension scheme
10% store discount at all our retail stores
Death in Service Benefit
Long service recognition scheme
MyHB colleague benefits platform with access to:
Discounts UK wide on retail, leisure, hospitality venues
Employee Assistance Programme with 24/7 confidential counselling and advice line
Completely confidential services to you.
Low-cost voluntary insured health cash plans and cancer cover.
💡 Quick Summary
Seeking a career-building opportunity? The HR Shared Services Lead position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Liverpool offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
