Job Description
About Cloud Software Group
Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done – from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud
What we are looking for:
To provide excellent HR service to our employees, we are recruiting a HR shared Service Representative. You are an HR professional with 3-5 years' experience. You are integrate initiative, and good at working with people.
Position Overview:
As HR Shared Services Coordinator you will be the part of our APAC HR Shared Services team. The APAC HR Shared Services team is the front-line contact for all employee and manager questions (how to for benefits, new hires, compensation, performance development, talent acquisition, training, references, and employee records). The team provides transactional & administrative support and works to drive process simplification, standardization & documentation across Citrix.
Role Responsibilities:
• Serving as a first HR point of contact for all employee and manager enquiries
• Responding to employee and manager enquiries through our centralized HR Case Management system
• Administration of employment changes; transfer, promotion and ad hoc changes to include the issuance of supporting documentation, HRIS update and payroll processing
• Assist with payroll administration as required
• Set up and maintain HR personnel files
• Assist with administration of benefits
• Ownership of Leaver process
• Participate and contribute to HR projects as required
• Update HRSS documents and processes as required
• Provide general HR Administrative support as required
Basic Qualifications:
• Bachelor's degree or equivalent in HR.
• 3-5 years business experience and exposure to employee documents and data in HR role
• High level of discretion, ability to maintain confidentiality and professional maturity
• Excellent attention to detail
• Strong customer service and communication skills
• Strong organization skills and ability to prioritize challenging tasks
• Administrative skills and experience following processes and documentation
What are the key characteristics that would make you an ideal candidate:
• Ability to handle high volume of employee contacts daily while maintaining a positive attitude
• Strong customer service skills
• High level of focus and attention to detail and accuracy
• Personable, able to comfortably take care of a variety of people
• Experience with Microsoft office (Word, Excel, PPT, Outlook) and exposure to other business applications
• Drive and willingness to go above and beyond with a strong work ethic
• Self-starter with proven examples of using own initiative to drive change
• High personal integrity required in handling confidential information
• Ability to work efficiently in multi-cultural and cross-functional teams
• Excellent time management and organizational skills
• Strong communication and interpersonal skills
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, ****** orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications
Cloud Software Group combines the capabilities of both Citrix and TIBCO, creating one of the world's largest cloud software providers, serving more than 100 million users around the globe. When you join Cloud Software Group, you are making a difference for real people, each of whom count on our suite of cloud solutions to get work done – from anywhere. Members of our team will tell you that we value diverse lived experiences, varied perspectives, and having the courage to take risks. Our teams are encouraged to learn, dream, and build the future of work. We are on the brink of another Cambrian leap - a moment of immense evolution and growth. And we need your expertise and experience to do it. Now is the perfect time to move your skills to the cloud
What we are looking for:
To provide excellent HR service to our employees, we are recruiting a HR shared Service Representative. You are an HR professional with 3-5 years' experience. You are integrate initiative, and good at working with people.
Position Overview:
As HR Shared Services Coordinator you will be the part of our APAC HR Shared Services team. The APAC HR Shared Services team is the front-line contact for all employee and manager questions (how to for benefits, new hires, compensation, performance development, talent acquisition, training, references, and employee records). The team provides transactional & administrative support and works to drive process simplification, standardization & documentation across Citrix.
Role Responsibilities:
• Serving as a first HR point of contact for all employee and manager enquiries
• Responding to employee and manager enquiries through our centralized HR Case Management system
• Administration of employment changes; transfer, promotion and ad hoc changes to include the issuance of supporting documentation, HRIS update and payroll processing
• Assist with payroll administration as required
• Set up and maintain HR personnel files
• Assist with administration of benefits
• Ownership of Leaver process
• Participate and contribute to HR projects as required
• Update HRSS documents and processes as required
• Provide general HR Administrative support as required
Basic Qualifications:
• Bachelor's degree or equivalent in HR.
• 3-5 years business experience and exposure to employee documents and data in HR role
• High level of discretion, ability to maintain confidentiality and professional maturity
• Excellent attention to detail
• Strong customer service and communication skills
• Strong organization skills and ability to prioritize challenging tasks
• Administrative skills and experience following processes and documentation
What are the key characteristics that would make you an ideal candidate:
• Ability to handle high volume of employee contacts daily while maintaining a positive attitude
• Strong customer service skills
• High level of focus and attention to detail and accuracy
• Personable, able to comfortably take care of a variety of people
• Experience with Microsoft office (Word, Excel, PPT, Outlook) and exposure to other business applications
• Drive and willingness to go above and beyond with a strong work ethic
• Self-starter with proven examples of using own initiative to drive change
• High personal integrity required in handling confidential information
• Ability to work efficiently in multi-cultural and cross-functional teams
• Excellent time management and organizational skills
• Strong communication and interpersonal skills
Cloud Software Group is firmly committed to Equal Employment Opportunity (EEO) and to compliance with all federal, state and local laws that prohibit employment discrimination on the basis of age, race, color, gender, ****** orientation, gender identity, ethnicity, national origin, citizenship, religion, genetic carrier status, disability, pregnancy, childbirth or related medical conditions, marital status, protected veteran status, and other protected classifications
💡 Quick Summary
Seeking a career-building opportunity? The HR Shared Services Representative position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.