Job Description
At Franklin Templeton, everything we do is focused on one thing – delivering better client outcomes. We do that by partnering closely with our clients, assessing their strategic needs, and identifying the solution or solutions that can meet the challenge. Over +,500 employees working in 30 countries around the world are dedicated to servicing investment solutions for our clients in more than 155 countries. For more than 75 years our success has been a direct result of the talent, skills and persistence of our people, and we are looking for qualified candidates to join our team.
What are the ongoing responsibilities of this position?
• Provide superior customer service to employees and leaders in India
• Manage Tier 1 askHR queries and assist employees as per SLA regarding benefits, HR policy and procedural questions and Workday manager and employee self-service process inquiries
• Support Talent Acquisition team with respect to ‘Job Posting’, ‘Interview Scheduling’, ‘Background Verification’ and ‘Onboarding’ of candidates timely
• Provide monthly payroll inputs to Payroll Team on other earnings/miscellaneous inputs
• Enroll employees into various company provided benefits and voluntary benefits exercised by employees
• Liaise effectively and collaboratively with Global Client Partnering, Talent Acquisition, Global Total Rewards, Talent Management, Payroll and other support teams to resolve employee Tier 2 queries
• Maintain appropriate level of process, program, and policy knowledge in order to assist employees
• Regulatory Requirements – make sure all the branches under ISC are adhered to and complied with various regulatory requirements. Maintain the various registers and make sure it’s up to date across ISC branches.
• Manage the Provident Fund approval process for employees as employer and help employees with PF/Gratuity and ESI queries
• Manage the Sodexho Process end to end
• Other duties and project work as required
What qualifications, skills and experience would help someone to be successful?
• Bachelor's degree preferred
• Minimum 4-5 year's work experience in Human Resources ideally in Shared Services model
• Solid problem solving skills with a passion for technology, process improvement, and continuous learning
• Excellent verbal and written communication skills
• Exceptional customer service orientation
• Ability to maintain confidentiality in all aspects of job responsibilities
• Maintain high priority on data integrity and security
• Strong analytical skills
• Exceptional time management, organizational, prioritization and follow-up skills
• Ability to work independently and effectively in a team environment
• Working knowledge of Workday, Taleo/Workday Recruiting , MS Office
• Ability to work across multiple HR disciplines and geographies
What makes Franklin Templeton Investments unique?
In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.
Highlights of our benefits include:
• Professional development growth opportunities through in-house classes and over 150 Web-based training courses
• An educational assistance program to financially help employees seeking continuing education
• Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
• Life insurance for protection of employees’ families
• Personal accident insurance for protection of employees and their families
• Personal loan assistance
• Employee Stock Investment Plan (ESIP)
“Location specific benefits” as mentioned below
• Onsite fitness center, recreation center, and cafeteria
• Cricket grounds and gymnasium
• Library
• Health Center with doctor availability
• HDFC ATM on the campus
Franklin Templeton Investments is an Equal Opportunity Employer. We invite you to visit us at Franklin Templeton Careers to learn more about our company and our career opportunities.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need a workplace arrangement to search for, or apply for, one of our positions please send an email to accommodations@franklintempleton.com . In your email, please include the arrangement you are requesting and the job title and job number you are applying for. We will review the request and make a best effort to enact the arrangement. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response
What are the ongoing responsibilities of this position?
• Provide superior customer service to employees and leaders in India
• Manage Tier 1 askHR queries and assist employees as per SLA regarding benefits, HR policy and procedural questions and Workday manager and employee self-service process inquiries
• Support Talent Acquisition team with respect to ‘Job Posting’, ‘Interview Scheduling’, ‘Background Verification’ and ‘Onboarding’ of candidates timely
• Provide monthly payroll inputs to Payroll Team on other earnings/miscellaneous inputs
• Enroll employees into various company provided benefits and voluntary benefits exercised by employees
• Liaise effectively and collaboratively with Global Client Partnering, Talent Acquisition, Global Total Rewards, Talent Management, Payroll and other support teams to resolve employee Tier 2 queries
• Maintain appropriate level of process, program, and policy knowledge in order to assist employees
• Regulatory Requirements – make sure all the branches under ISC are adhered to and complied with various regulatory requirements. Maintain the various registers and make sure it’s up to date across ISC branches.
• Manage the Provident Fund approval process for employees as employer and help employees with PF/Gratuity and ESI queries
• Manage the Sodexho Process end to end
• Other duties and project work as required
What qualifications, skills and experience would help someone to be successful?
• Bachelor's degree preferred
• Minimum 4-5 year's work experience in Human Resources ideally in Shared Services model
• Solid problem solving skills with a passion for technology, process improvement, and continuous learning
• Excellent verbal and written communication skills
• Exceptional customer service orientation
• Ability to maintain confidentiality in all aspects of job responsibilities
• Maintain high priority on data integrity and security
• Strong analytical skills
• Exceptional time management, organizational, prioritization and follow-up skills
• Ability to work independently and effectively in a team environment
• Working knowledge of Workday, Taleo/Workday Recruiting , MS Office
• Ability to work across multiple HR disciplines and geographies
What makes Franklin Templeton Investments unique?
In addition to the dynamic and professional environment at Franklin Templeton, we strive to ensure that our employees have access to a competitive and valuable set of Total Rewards—the mix of both monetary and non-monetary rewards provided to you in recognition for your time, talents, efforts, and results.
Highlights of our benefits include:
• Professional development growth opportunities through in-house classes and over 150 Web-based training courses
• An educational assistance program to financially help employees seeking continuing education
• Medical, Life and Personal Accident Insurance benefit for employees. Medical insurance also cover employee’s dependents (spouses, children and dependent parents)
• Life insurance for protection of employees’ families
• Personal accident insurance for protection of employees and their families
• Personal loan assistance
• Employee Stock Investment Plan (ESIP)
“Location specific benefits” as mentioned below
• Onsite fitness center, recreation center, and cafeteria
• Cricket grounds and gymnasium
• Library
• Health Center with doctor availability
• HDFC ATM on the campus
Franklin Templeton Investments is an Equal Opportunity Employer. We invite you to visit us at Franklin Templeton Careers to learn more about our company and our career opportunities.
Franklin Templeton is committed to fostering a diverse and inclusive environment. If you believe that you need a workplace arrangement to search for, or apply for, one of our positions please send an email to accommodations@franklintempleton.com . In your email, please include the arrangement you are requesting and the job title and job number you are applying for. We will review the request and make a best effort to enact the arrangement. It may take up to three business days to receive a response to your request. Please note that only requests for arrangements will receive a response
💡 Quick Summary
Seeking a career-building opportunity? The HR Shared Services Specialist position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.