Job Description
Contract Type
Permanent
Work pattern
Full time
Position Location
Mumbai
Job Description
Our Shared service team, People Hub is supported by professional HR administrators who are engaging with the local HR team to manage and deliver core transactional processes in India, Middle East and Africa unit. The candidate will be responsible to manage the teams ensuring quality deliverables.
Key Responsibilities
• Partnering with Location HR teams and stakeholders to provide support from the Shared service framework ensuring consistency across the business
• Managing tracking and reporting of deliverables in the HRSS team according to agreed KPI’s/SLAs and other measures agreed optimizing governance and controls across all processes.
• Driving Continuous process improvements and other Quality Initiatives for processes outsourced in Phub team.
• Leveraging internal best practices to identify replicable improvement opportunities.
• Monitoring team performance and review day-to-day operations including capability development, capacity management, workload distribution, quality assurance, and performance metrics reporting.
• Influence current ways of working to drive a positive change and guide improvement.
• Acting as an escalation point for any complex cases and queries received by the Phub team.
• Support current and future business needs through the development, engagement and collaboration.
• Exercise judgment within defined procedures and practices to find out appropriate action.
• Engagement in global projects and perform additional related tasks and duties as needed.
Candidate Specification
• Educated to master’s degree level preferably in HRM
• Demonstratable experience in Lead role
• Payroll exposure is Mandate with managing team
• Operational experience of ERP and HR administration tools
• Ability to manage the and motivate the team to ensure timely deliverables
• Pro-active approach to work schedule with the ability to prioritize workload effectively
• Possess process improvement, training, communication and supervision skills
• Have problem solving, critical thinking, and reasoning skills
• High attention to detail and the patience to pursue data anomalies
• Have strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner
Job Profile
Mott MacDonald is a £2 billion management, engineering and development consultancy with 17,000 staff and a global reach spanning six continents. Our network of 180 principal offices in 160 countries gives us local market insight backed by world-class expertise to deliver excellence for every client.
We are an equal opportunity employer and value diversity at our company. We do not discriminate and take positive steps to create an inclusive culture.
Other Information
Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.
More About Mott MacDonald
We’re a global engineering, management and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person’s differences and striving to meet their needs.
Our values: progress, respect, integrity, drive, excellence
Job Ref
62130BR
Recruiter Contact
Supriya Yadavalli
Country
India
Region/State
ALL - India
Discipline
Administration, Human resources and talent acquisition
Sector
Corporate Services
Website Region
Asia Subcontinent
Website Sector
Corporate services
Permanent
Work pattern
Full time
Position Location
Mumbai
Job Description
Our Shared service team, People Hub is supported by professional HR administrators who are engaging with the local HR team to manage and deliver core transactional processes in India, Middle East and Africa unit. The candidate will be responsible to manage the teams ensuring quality deliverables.
Key Responsibilities
• Partnering with Location HR teams and stakeholders to provide support from the Shared service framework ensuring consistency across the business
• Managing tracking and reporting of deliverables in the HRSS team according to agreed KPI’s/SLAs and other measures agreed optimizing governance and controls across all processes.
• Driving Continuous process improvements and other Quality Initiatives for processes outsourced in Phub team.
• Leveraging internal best practices to identify replicable improvement opportunities.
• Monitoring team performance and review day-to-day operations including capability development, capacity management, workload distribution, quality assurance, and performance metrics reporting.
• Influence current ways of working to drive a positive change and guide improvement.
• Acting as an escalation point for any complex cases and queries received by the Phub team.
• Support current and future business needs through the development, engagement and collaboration.
• Exercise judgment within defined procedures and practices to find out appropriate action.
• Engagement in global projects and perform additional related tasks and duties as needed.
Candidate Specification
• Educated to master’s degree level preferably in HRM
• Demonstratable experience in Lead role
• Payroll exposure is Mandate with managing team
• Operational experience of ERP and HR administration tools
• Ability to manage the and motivate the team to ensure timely deliverables
• Pro-active approach to work schedule with the ability to prioritize workload effectively
• Possess process improvement, training, communication and supervision skills
• Have problem solving, critical thinking, and reasoning skills
• High attention to detail and the patience to pursue data anomalies
• Have strong internal client facing skills with a flexible communication style and the ability to communicate complex concepts and analytics in a structured manner
Job Profile
Mott MacDonald is a £2 billion management, engineering and development consultancy with 17,000 staff and a global reach spanning six continents. Our network of 180 principal offices in 160 countries gives us local market insight backed by world-class expertise to deliver excellence for every client.
We are an equal opportunity employer and value diversity at our company. We do not discriminate and take positive steps to create an inclusive culture.
Other Information
Equality, diversity and inclusion
We put equality, diversity and inclusion at the heart of our business, seeking to promote fair employment procedures and practices to ensure equal opportunities for all. We encourage individual expression in our workplace and are committed to creating an inclusive environment where everyone feels they have the opportunity to contribute.
Agile working
At Mott MacDonald, we believe it makes business sense for you and your manager to choose how you can work most effectively to meet your client, team and personal commitments. We embrace agility, flexibility and trust.
More About Mott MacDonald
We’re a global engineering, management and development consultancy.
Our purpose is to improve society by considering social outcomes in everything we do, relentlessly focusing on excellence and digital innovation, transforming our clients’ businesses, our communities and employee opportunities.
A fundamental part of this is respecting each person’s differences and striving to meet their needs.
Our values: progress, respect, integrity, drive, excellence
Job Ref
62130BR
Recruiter Contact
Supriya Yadavalli
Country
India
Region/State
ALL - India
Discipline
Administration, Human resources and talent acquisition
Sector
Corporate Services
Website Region
Asia Subcontinent
Website Sector
Corporate services
💡 Quick Summary
Seeking a career-building opportunity? The HR Shared Services Team Lead position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.