Job Description
HR Specialist, AskHR, ASEAN - ()
Job: Operations
Primary Location: Asia-India-Bangalore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 28/Mar/2026, 11:36:53 AM
Unposting Date: Ongoing
Strategy
• Conduct Knowledge management sessions frequently within the team to ensure everyone is at the same level of understanding
• Act as SPOC for AskHR for any new project launch absorb the Knowledge from Project team and train the AskHR team
• See through the complete launch of a project from build to execution stage
• Ability to learn from earlier project launches on challenges and lessons learnt and implement them in the current project
• Trend analysis reports to the stake holders on the types of cases and chats that we get monthly
• Supports the monthly Service Review Management file along with insights that needs to be shared to the country teams
Business
• Develops a broad understanding of the bank, the geographies it operates it and the profile of the bank's employees to better understand employee needs
• Expert at interpreting a question and retrieving the right knowledge to provide right solutions to HR queries
• Delivers enhanced levels of service to specific customer segments based on defined SLA’s
• Takes initiative to continuously improve the knowledge management content, processes, and usage so that content is easily accessible and readily available
• Excellent customer service skills
• Excellent spoken and written communication skills, including active listening and effective questioning
• Minimum Intermediate skill level in MS Excel and MS PowerPoint.
• Ability to generate and produce daily reports to be shared with the Unit Heads and Stakeholders
Processes
• Takes personal accountability for resolving HR queries and follows through to closure
• Provides accurate and timely resolution thereby building the reputation of AskHR so that employees and managers highly value the HR advice and support they receive
• Maintain data confidentiality; during every employee interaction ensures data is only disclosed to validated individuals and that any data disclosure complies with the bank’s data protection standards
People and Talent
• Takes ownership of personal development by seeking and responding to feedback on performance
• Proactively participates and leads personal development through formal and informal learning activities
• Experience of operating within a HR operations or service delivery function
• Awareness of how AskHR works with the rest of HRSSC, HR Specialists and country HR teams to deliver services to employees and managers
• Cultural awareness that influences how HR operates in our different markets
• Knowledge of the Standard Chartered HR products, policies and processes and how to deliver and support them through AskHR.
• Knowledge of the AskHR Helpdesk and enabling processes
• Knowledge of the PeopleSoft HRMS and PeopleSoft Portal to support employees/ managers to resolve queries thr
Job: Operations
Primary Location: Asia-India-Bangalore
Schedule: Full-time
Employee Status: Permanent
Posting Date: 28/Mar/2026, 11:36:53 AM
Unposting Date: Ongoing
Strategy
• Conduct Knowledge management sessions frequently within the team to ensure everyone is at the same level of understanding
• Act as SPOC for AskHR for any new project launch absorb the Knowledge from Project team and train the AskHR team
• See through the complete launch of a project from build to execution stage
• Ability to learn from earlier project launches on challenges and lessons learnt and implement them in the current project
• Trend analysis reports to the stake holders on the types of cases and chats that we get monthly
• Supports the monthly Service Review Management file along with insights that needs to be shared to the country teams
Business
• Develops a broad understanding of the bank, the geographies it operates it and the profile of the bank's employees to better understand employee needs
• Expert at interpreting a question and retrieving the right knowledge to provide right solutions to HR queries
• Delivers enhanced levels of service to specific customer segments based on defined SLA’s
• Takes initiative to continuously improve the knowledge management content, processes, and usage so that content is easily accessible and readily available
• Excellent customer service skills
• Excellent spoken and written communication skills, including active listening and effective questioning
• Minimum Intermediate skill level in MS Excel and MS PowerPoint.
• Ability to generate and produce daily reports to be shared with the Unit Heads and Stakeholders
Processes
• Takes personal accountability for resolving HR queries and follows through to closure
• Provides accurate and timely resolution thereby building the reputation of AskHR so that employees and managers highly value the HR advice and support they receive
• Maintain data confidentiality; during every employee interaction ensures data is only disclosed to validated individuals and that any data disclosure complies with the bank’s data protection standards
People and Talent
• Takes ownership of personal development by seeking and responding to feedback on performance
• Proactively participates and leads personal development through formal and informal learning activities
• Experience of operating within a HR operations or service delivery function
• Awareness of how AskHR works with the rest of HRSSC, HR Specialists and country HR teams to deliver services to employees and managers
• Cultural awareness that influences how HR operates in our different markets
• Knowledge of the Standard Chartered HR products, policies and processes and how to deliver and support them through AskHR.
• Knowledge of the AskHR Helpdesk and enabling processes
• Knowledge of the PeopleSoft HRMS and PeopleSoft Portal to support employees/ managers to resolve queries thr
💡 Quick Summary
Seeking a career-building opportunity? The HR Specialist| AskHR| ASEAN | position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
