HR Transaction Support Manager Lead - Operate

At PwC, our people in people operations primarily focus on managing the people lifecycle and the day-to-day operational tasks related to managing employees. This includes activities such as employee onboarding, offboarding, payroll and benefits administration, absence management, employee record-keeping, compliance with labour laws and regulations, and managing employee inquiries and issues. These individuals enable HR processes and systems to run smoothly in order to efficiently support our workforce. Those in human resource operations at PwC will focus on all areas of Human Resources and the business in executing Human Resources related transactions and administrative activities. You will be a primary HR point of contact in the resolution, escalation or routing of inquiries as needed in line with HR protocols and guidelines, as well as be part of a team of problem solvers that help solve complex business issues from strategy to execution.

Enhancing your leadership style, you motivate, develop and inspire others to deliver quality. You are responsible for coaching, leveraging team member’s unique strengths, and managing performance to deliver on client expectations. With your growing knowledge of how business works, you play an important role in identifying opportunities that contribute to the success of our Firm. You are expected to lead with integrity and authenticity, articulating our purpose and values in a meaningful way. You embrace technology and innovation to enhance your delivery and encourage others to do the same.

Skills

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:
• Analyse and identify the linkages and interactions between the component parts of an entire system.
• Take ownership of projects, ensuring their successful planning, budgeting, execution, and completion.
• Partner with team leadership to ensure collective ownership of quality, timelines, and deliverables.
• Develop skills outside your comfort zone, and encourage others to do the same.
• Effectively mentor others.
• Use the review of work as an opportunity to deepen the expertise of team members.
• Address conflicts or issues, engaging in difficult conversations with clients, team members and other stakeholders, escalating where appropriate.
• Uphold and reinforce professional and technical standards (e.g. refer to specific PwC tax and audit guidance), the Firm's code of conduct, and independence requirements.

Job Summary -

A career in our Managed Services team will provide you an opportunity to collaborate with a wide array of teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology.

Minimum Degree Required (BQ) :

Bachelors Degree

Degree Preferred

Required Field(s) of Study (BQ):

Preferred Field(s) Of Study

Minimum Year(s) of Experience (BQ) : US

8+ years of experience using Workday HCM

Certification(s) Preferred

Workday HCM Core Certification

Required Knowledge/Skills :
• Demonstrates knowledge of Workday Human Capital Management (HCM) services and data management, including transactions related to: organizational structure & worker security role maintenance, worker data changes, mass data loads, new hire/rehire processing, leave absence management, international assignment management, short-term assignment management, security administration, and security/access requests.
• Has proficiency in Workday Human Capital Management (HCM).

Preferred Knowledge/Skills :

Demonstrates extensive knowledge of, and/or success in managing efforts with identifying and addressing client needs:
• Trains junior team members to develop skills;
• Leads client status meetings and extracts applicable metrics;
• Manages overall engagement operations, liaises with internal engagement leaders, reporting wins, risks, and concerns;
• Coaches and mentors staff as necessary for success;
• Oversees overall project management;
• Owns client relationships;
• Leads resource planning;
• Possesses fundamental knowledge and experience in support/service management;
• Monitors the business environment for trends that could potentially affect the success of our clients;
• Coaches and develops members of the HR Transaction operation team in a wide variety of areas including but not limited to teaming, interpersonal skills, relationship building, leadership skills, strategy and business knowledge;
• Communicates and collaborates effectively, emphasizing presentation development and delivery;
• Works independently using project management skills;
• Builds and sustains effective working relationships with internal and external stakeholders;
• Learns quickly and uses effective problem-solving and critical thinking skills to address deadline-sensitive matters; and
• Demonstrates proficiency in Microsoft Excel, PowerPoint, Power BI, Google Suite (Docs, Sheets, Slides), and Tableau.