Job Description
Should be flexible working from office and in US shifts.
Should be very good in communicating english.
Key Responsibilities
Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client's hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound.
Responsibilities:
Ø Make Inbound and outbound calls to the candidate and motivate them to complete job applications.
Ø Schedule/reschedule the first day of work for the employees and share necessary information.
Ø Review application form and make sure all the details are filled appropriately.
Ø Handle inbound calls and resolve candidate’s queries.
Ø Respond to candidate’s queries over email/text.
Ø Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Ø Provide excellent experience to the candidates.
Ø Maintaining a quality score of +0% and above throughout.
Ø Escalate issues and seek advice when faced with complex issues/problems
Ø Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Ø Participate in Team building activities
Ø Ensure and maintain the security and confidentiality of client data
Ø Ensure Customer Satisfaction
Location:Mumbai
Payroll: Trigent Software
Shift time - Rotational Night Shift (US Shift)
Working days - Rotational work week”
Expected (Discussed & agreed) CTC: 3LPA
NOTICE PERIOD:0 Days
Kindly reply to this email to confirm your acceptance.
For further queries please send us an email to bhavana_a@trigent.com
Should be very good in communicating english.
Key Responsibilities
Contact Centre Operations, Customer support, Inbound and Outbound calls to US based candidates to screen them for client's hiring requirements. Recording outcome of the call-in tool, this is not core recruitment process this involves voice support both inbound and outbound.
Responsibilities:
Ø Make Inbound and outbound calls to the candidate and motivate them to complete job applications.
Ø Schedule/reschedule the first day of work for the employees and share necessary information.
Ø Review application form and make sure all the details are filled appropriately.
Ø Handle inbound calls and resolve candidate’s queries.
Ø Respond to candidate’s queries over email/text.
Ø Resolve queries on a ticketing platform. Knowledge of Service now will be added advantage
Ø Provide excellent experience to the candidates.
Ø Maintaining a quality score of +0% and above throughout.
Ø Escalate issues and seek advice when faced with complex issues/problems
Ø Ensure process controls are in place; Maintain, validate and update process documentations as applicable to ensure compliance with documentation requirements.
Ø Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controls
Ø Participate in Team building activities
Ø Ensure and maintain the security and confidentiality of client data
Ø Ensure Customer Satisfaction
Location:Mumbai
Payroll: Trigent Software
Shift time - Rotational Night Shift (US Shift)
Working days - Rotational work week”
Expected (Discussed & agreed) CTC: 3LPA
NOTICE PERIOD:0 Days
Kindly reply to this email to confirm your acceptance.
For further queries please send us an email to bhavana_a@trigent.com
💡 Quick Summary
Seeking a career-building opportunity? The HR Voice Process position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Bengaluru offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
