Job Description
About VGL Group
Vaibhav Global Limited (VGL) is a leading electronic retailer of jewelry and lifestyle products. In FY 2026-24, VGL reported a turnover of ~$365 million and employs 4,000+ people globally, with 3,000+ based in Jaipur, India.
Multi-Channel Presence
VGL reaches a broad audience through its TV, e-commerce, and digital retail platforms:
• Shop LC (USA) – Live broadcasts to 60M+ homes with a strong e-commerce presence.
• TJC, UK – Reaches 27M+ homes through TV and digital platforms.
• Shop LC Germany – Broadcasts to 40M+ homes, expanding VGL’s European market presence.
• Ideal World (UK) – Acquired in 2026, a leading UK teleshopping & digital sales platform.
• Mindful Souls – Acquired in 2026, a fast-growing subscription-based e-commerce brand focused on spiritual and wellness products.
Social Impact & ESG Initiatives
• Your Purchase Feeds… – VGL’s flagship one-for-one meal program has provided 99M+ meals to schoolchildren in India, the US, and the UK.
• Employee Volunteering – Encourages employees to donate two hours monthly for charitable activities.
• Sustainability Commitment – Focused on renewable energy, waste reduction, and green initiatives.
• IGBC Award Winner – Recognized for excellence in green built environments at its Jaipur SEZ unit.
• Assigned a ‘Combined ESG Rating 72 (Strong)’ from ICRA ESG Ratings Limited
Talent & Culture
• Humanocracy & Micro-Enterprises – VGL fosters a decentralized, empowered work culture, enabling small, agile teams to drive innovation and ownership.
• Talent Density & Meritocracy – Prioritizing high-performance teams, rewarding talent, and a culture of excellence.
• GPTW Certified – Recognized as a Great Place to Work across India, the US, the UK, and China.
Recognition & Achievements
• Top Exporter Award – Honored by GJEPC for being India’s largest exporter of silver and colored gemstones.
• Operational Excellence – A strong track record in value-driven retail and customer-centric growth.
We are hiring HRBP who will Act as a strategic partner to Call Center leadership to enhance workforce capability, performance, and engagement. Responsible for driving HR initiatives that support a high-productivity and employee-centric environment.
Key Responsibilities
• Support hiring and workforce planning for call center roles
• Drive performance cycles and enable continuous feedback
• Facilitate structured career growth and internal mobility
• Identify development needs and enable training programs
• Recognize and groom high-potential employees
• Resolve employee issues fairly and promptly
• Lead engagement activities to strengthen culture and retention
Requirement-
• Proven HR Business Partner experience in high-volume or operations environments (Call Center preferred)
• Strong stakeholder management and employee relations skills
• Hands-on exposure to performance management, engagement, and talent development
• Ability to drive initiatives independently and collaboratively
Vaibhav Global Limited (VGL) is a leading electronic retailer of jewelry and lifestyle products. In FY 2026-24, VGL reported a turnover of ~$365 million and employs 4,000+ people globally, with 3,000+ based in Jaipur, India.
Multi-Channel Presence
VGL reaches a broad audience through its TV, e-commerce, and digital retail platforms:
• Shop LC (USA) – Live broadcasts to 60M+ homes with a strong e-commerce presence.
• TJC, UK – Reaches 27M+ homes through TV and digital platforms.
• Shop LC Germany – Broadcasts to 40M+ homes, expanding VGL’s European market presence.
• Ideal World (UK) – Acquired in 2026, a leading UK teleshopping & digital sales platform.
• Mindful Souls – Acquired in 2026, a fast-growing subscription-based e-commerce brand focused on spiritual and wellness products.
Social Impact & ESG Initiatives
• Your Purchase Feeds… – VGL’s flagship one-for-one meal program has provided 99M+ meals to schoolchildren in India, the US, and the UK.
• Employee Volunteering – Encourages employees to donate two hours monthly for charitable activities.
• Sustainability Commitment – Focused on renewable energy, waste reduction, and green initiatives.
• IGBC Award Winner – Recognized for excellence in green built environments at its Jaipur SEZ unit.
• Assigned a ‘Combined ESG Rating 72 (Strong)’ from ICRA ESG Ratings Limited
Talent & Culture
• Humanocracy & Micro-Enterprises – VGL fosters a decentralized, empowered work culture, enabling small, agile teams to drive innovation and ownership.
• Talent Density & Meritocracy – Prioritizing high-performance teams, rewarding talent, and a culture of excellence.
• GPTW Certified – Recognized as a Great Place to Work across India, the US, the UK, and China.
Recognition & Achievements
• Top Exporter Award – Honored by GJEPC for being India’s largest exporter of silver and colored gemstones.
• Operational Excellence – A strong track record in value-driven retail and customer-centric growth.
We are hiring HRBP who will Act as a strategic partner to Call Center leadership to enhance workforce capability, performance, and engagement. Responsible for driving HR initiatives that support a high-productivity and employee-centric environment.
Key Responsibilities
• Support hiring and workforce planning for call center roles
• Drive performance cycles and enable continuous feedback
• Facilitate structured career growth and internal mobility
• Identify development needs and enable training programs
• Recognize and groom high-potential employees
• Resolve employee issues fairly and promptly
• Lead engagement activities to strengthen culture and retention
Requirement-
• Proven HR Business Partner experience in high-volume or operations environments (Call Center preferred)
• Strong stakeholder management and employee relations skills
• Hands-on exposure to performance management, engagement, and talent development
• Ability to drive initiatives independently and collaboratively
💡 Quick Summary
Seeking a career-building opportunity? The HRBP (Contact Center) position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.