Job Description
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HRIS System Admin/Analyst
Fulcrum Digital Inc
Pune, Maharashtra
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17 hours agoFull–time
Who Are We
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.
The Role
To play a key role in providing brilliant technical support and customer service for our users. The core focus of the role is to deliver first class service, advice and technical support to our users and support to the HRIS Team, through the highest standards of integrity, efficiency, knowledge and co-operation primarily on our Cornerstone on Demand (CSOD) platform.
The objective of the role is to provide the interface between our Users and IT in order to ensure that an agreed level of customer satisfaction is achieved and that the service consistently delivered is to the standard required and to ensure the HRIS Suite is maintained at the highest level of functionality and availability.
Skills Required -
• ITIL Foundation, or equivalent, experience
• Demonstrable experience in a Customer/Technical Support environment
• Cornerstone on Demand support experience and understanding
• Thirst for further development and learning
• Open to cross-skilling on other systems and platforms
• Strong communication skills (written/spoken)
• Well-organised with attention to detail
• Good customer approach/very customer centric
Requirements
• Resolving technical incidents logged by colleagues in an efficient, professional and consistent manner.
• Providing 2nd level CSOD Incident analysis and support, resolving incidents as appropriate within the specified guidelines.
• As a member of the Service Desk 2nd line team, act as a point of technical escalation for the 1st line team.
• Taking proactive accountability and ownership of own actions
• Taking proactive responsibility for communication during Major Incidents and providing updates as required
• Assist with configuration, testing of CSOD suite as requested by Product Owner.
• Identifying areas of configuration that can be optimised and making recommendations on Best Practice.
• Working cooperatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives
HRIS System Admin/Analyst
Fulcrum Digital Inc
Pune, Maharashtra
Apply
17 hours agoFull–time
Who Are We
Fulcrum Digital is an agile and next-generation digital accelerating company providing digital transformation and technology services right from ideation to implementation. These services have applicability across a variety of industries including banking & financial services, insurance, retail, higher education, food, healthcare, and manufacturing.
The Role
To play a key role in providing brilliant technical support and customer service for our users. The core focus of the role is to deliver first class service, advice and technical support to our users and support to the HRIS Team, through the highest standards of integrity, efficiency, knowledge and co-operation primarily on our Cornerstone on Demand (CSOD) platform.
The objective of the role is to provide the interface between our Users and IT in order to ensure that an agreed level of customer satisfaction is achieved and that the service consistently delivered is to the standard required and to ensure the HRIS Suite is maintained at the highest level of functionality and availability.
Skills Required -
• ITIL Foundation, or equivalent, experience
• Demonstrable experience in a Customer/Technical Support environment
• Cornerstone on Demand support experience and understanding
• Thirst for further development and learning
• Open to cross-skilling on other systems and platforms
• Strong communication skills (written/spoken)
• Well-organised with attention to detail
• Good customer approach/very customer centric
Requirements
• Resolving technical incidents logged by colleagues in an efficient, professional and consistent manner.
• Providing 2nd level CSOD Incident analysis and support, resolving incidents as appropriate within the specified guidelines.
• As a member of the Service Desk 2nd line team, act as a point of technical escalation for the 1st line team.
• Taking proactive accountability and ownership of own actions
• Taking proactive responsibility for communication during Major Incidents and providing updates as required
• Assist with configuration, testing of CSOD suite as requested by Product Owner.
• Identifying areas of configuration that can be optimised and making recommendations on Best Practice.
• Working cooperatively with team members and colleagues, contributing positively and constructively to the achievement of team and organisational objectives
💡 Quick Summary
Seeking a career-building opportunity? The HRIS System Admin|Analyst position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Pune offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.