Human Resources Operations Manager
Job details
Job description, work day and responsibilities
Ampa are looking to add a People Operations Manager to their growing business operations (Ampa Group Services) division.
As the team lead, you'll be in charge of the delivery of the people aspects of the group strategy and culture; providing a dynamic infrastructure that continuously builds capability across the business. Influencing, coaching, impacting and delivering positive change through an outcome focussed approach that aligns to our growth ambitions.
What you will be doing:
Leads the People Operations function developing strategies that continuously build people operational capability whilst in parallel enhancing the people experience and cultural ambitions. You'll manage the Senior and People Advisors partnering with stakeholders delivering and exceptional People Operations Experience.
You'll be the SME for all people systems (including Cascade, Zest and our ATS, Pinpoint) you'll develop robust workflows that streamline processes, utilising People Systems and other technology. They continually explore opportunities that drive efficiency and lever economies of scale to support business growth. They lead and participate on wider people and business projects, representing the people work stream. They are accountable for the timely production of all people operations activities, engaging with other teams, including communication and leading the execution of employee benefits programmes.
What you will need:
• Lead and develop the People Operations team, continually building capability in line with business change
• In conjunction with the Head of People Operations ensure our people operations teams and systems can continue to operate efficiently as the group scales
• Work with the Head of People Operations in relation to procurement of key suppliers to People team
• Develop and maintain all current processes to ensure all are documented and understood by the team
• Project Manage the cyclical activity informing timelines for People operations delivery
• Ensure People Operations inbox is monitored and SLAs are met
• Perform annual audits in relation to people files ensuring compliance with audit checks and GDPR
• Proactively trouble shoots to ensure excellence in people experience and monitors the performance and quality of outputs from the People Operations team
• Implement continuous improvement processes to ensure that all people operational systems are fit for purpose
• Lead the development of innovative working methods, maximising the use of technology and enabling the end user
• Building trusted relationships with stakeholders and leaders in the business
• Providing direction, guidance and upskilling to the People Operations team, ensuring they are multi-skilled across all areas of the People Operations function
• Coaching and mentoring other, actively developing the People Operations team with opportunities that are stretching that will provide them with the experience to grow and progress
• Supporting the business in driving and managing change (systems, processes and new ways of working) effectively, using PS and process improvement tools
• Lead / manage the design and delivery of meaningful MI using people and other business systems to facilitate informed decision making – Pulse, dashboards.
• Lead the management, version control and communication of People Operations SOPs, People system configuration changes and updates
• Liaising with the recruitment & member services on people hires from on and to off boarding
• Proactively planning and managing people services cyclical activities
• Embedding our culture and weaving our values in everything we do.
Benefits, Agile Working and Additional information
We embrace agile working and offer a blended approach to where and how we work.
We appreciate that people have different needs and preferences and we’re keen to be flexible, after all, we value what you do, not where you do it.
We have the following hubs across the UK: Birmingham, Bristol, Leicester, Lincoln, London, Milton Keynes, Nottingham, Solihull, Stratford upon Avon, Sheffield and in the South; Crawley, East Grinstead, Lewes, Brighton, Eastbourne, Seaford, Peacehaven, Storrington, Chichester & Southampton as well as our Scotland office located in Edinburgh.
Additional information
Want to find more about our amazing benefits ?
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Please be aware, for some vacancies, where we receive high numbers of applications we may need to bring the close date forward.
Due to the nature of the work undertaken, confirmation of employment will be subject to a variety of checks which will be carried out once an offer of employment is accepted. Details of the checks can be found here.
Equal opportunities
Ampa Group is a committed equal opportunities employer. We seek to attract, develop and retain talented people from a diverse range of backgrounds and cultures. We value and respect individuality and encourage a culture within our business where people can be themselves and be valued for their strengths and experiences. Everyone who either applies to or works for the firm is treated equally, regardless of their gender, age, ethnic origin, nationality, marital status, ****** orientation or religious beliefs.
About Ampa Group
Welcome to Ampa - a leading group of legal and professional services brands, home to leading legal services firms such Shakespeare Martineau, Lime Solicitors, Mayo Wynne Baxter, Marrons and others.
Our ‘House of Brands’, is where legal and professional service brands converge to unlock exciting opportunities for career advancement, collaboration, and comprehensive business services support across various disciplines including HR, IT, finance, and marketing.
Our overall purpose is to act as the cornerstone that facilitates the growth of every brand within our collective, empowering them with enhanced purchasing capabilities, access to specialised expertise, and a cohesive set of values and culture.
At our core, we are dedicated to creating an environment where each brand thrives through mutual growth and co-operation. Through our shared infrastructure and central support, we enable our brands to flourish, using the strength of our collective resources.
If you are passionate about driving positive change and immersing yourself in an inclusive, diverse, and supportive culture, then we invite you to join our team as we continue to unlock the potential in our people, clients, and investors.
Company address
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Offer ID: #1046290,
Published: 2 weeks ago,
Company registered: 7 months ago
