Job Description
Do you want to work for a leading national not-for-profit organisation providing dedicated human and social services to a diverse Australia?
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About Role
The HSP aims to build the skills and knowledge for social and economic well-being of clients. It delivers Settlement Services to Clients through a tailored, needs-based case management approach. The relationship with the Case Manager is the foundation on which the HSP case management process is based, working in partnership with Clients and other service provider personnel, case workers, and professionals involved in supporting the Client.
About You
As an HSP Housing Team Leader, you will monitor and administer the day-to-day delivery of quality Housing services within the Humanitarian Settlement Program (HSP) to HSP clients in coordination with other relevant stakeholders and lead the housing services team to deliver core services of On-Arrival Accommodation, Initial Accommodation Support, Long Term Accommodation and Crisis Accommodation. Your goal will be to drive change and improvement within the team.
Responsibilities
Provide leadership for the direct report, including coaching, mentoring, performance, recognition, and development
Ensure compliance with relevant awards, agreements, and related organisational policies and procedures
Foster a supportive team environment where there is a focus on professional standards, motivating people to do their best, managing people for success in their job,s and building capability
Demonstrate leadership and provide guidance to the team during client crises, including problem-solving skills, high-level client intervention skills, advocacy skills, and knowledge of the service sector
Identify gaps in services in collaboration with the Regional Coordinator and relevant stakeholders and propose strategies to address these.
Ensure staff work within funding and service agreement requirements through active monitoring and problem-solving
Contribute to the development and implementation of annual business/work plans
Provide monthly reports to the Housing Coordinator in relation to team's performance on service delivery to clients, client outcomes, KPIs, documentation of services on SSI's internal database and (DHA) HSP systems, staff workload, Budget, and WH&S.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
Diploma of Community Services, Bachelor of Property, Bachelor of Business, Bachelor of Social work and related real-estate experience
Ability to work under pressure
Time management skills
Ability to manage relationships with internal and external stakeholders
Knowledge and understanding of the refugee settlement process
Experience in tenancy agreements and social housing services
Experience representing organisations at Tribunal
Experience working with complex case support, homelessness and domestic violence services
About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
Salary packaging options to receive up to $15,+00 of your salary tax-free meaning more take-home pay!
Industry-leading flexible working arrangement supported to work from home and office, including +-day fortnight;
Access to in-house training and learning opportunities for professional development and growth.
Access to our inhouse wellbeing programs
Working alongside professional and dedicated team members all wanting to make a difference in our communities
About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our Commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close Wednesday 28th August 2026
If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.au or tung@ssi.org.au or call us at 0468XXXXXX+
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.au
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
With community at the heart of everything we do, our purpose is to create a world in which everyone has access to equal opportunities.
About Role
The HSP aims to build the skills and knowledge for social and economic well-being of clients. It delivers Settlement Services to Clients through a tailored, needs-based case management approach. The relationship with the Case Manager is the foundation on which the HSP case management process is based, working in partnership with Clients and other service provider personnel, case workers, and professionals involved in supporting the Client.
About You
As an HSP Housing Team Leader, you will monitor and administer the day-to-day delivery of quality Housing services within the Humanitarian Settlement Program (HSP) to HSP clients in coordination with other relevant stakeholders and lead the housing services team to deliver core services of On-Arrival Accommodation, Initial Accommodation Support, Long Term Accommodation and Crisis Accommodation. Your goal will be to drive change and improvement within the team.
Responsibilities
Provide leadership for the direct report, including coaching, mentoring, performance, recognition, and development
Ensure compliance with relevant awards, agreements, and related organisational policies and procedures
Foster a supportive team environment where there is a focus on professional standards, motivating people to do their best, managing people for success in their job,s and building capability
Demonstrate leadership and provide guidance to the team during client crises, including problem-solving skills, high-level client intervention skills, advocacy skills, and knowledge of the service sector
Identify gaps in services in collaboration with the Regional Coordinator and relevant stakeholders and propose strategies to address these.
Ensure staff work within funding and service agreement requirements through active monitoring and problem-solving
Contribute to the development and implementation of annual business/work plans
Provide monthly reports to the Housing Coordinator in relation to team's performance on service delivery to clients, client outcomes, KPIs, documentation of services on SSI's internal database and (DHA) HSP systems, staff workload, Budget, and WH&S.
Please reach out to us for the full Position Description to review the Key Responsibilities and Measures of success.
Essential Criteria
Diploma of Community Services, Bachelor of Property, Bachelor of Business, Bachelor of Social work and related real-estate experience
Ability to work under pressure
Time management skills
Ability to manage relationships with internal and external stakeholders
Knowledge and understanding of the refugee settlement process
Experience in tenancy agreements and social housing services
Experience representing organisations at Tribunal
Experience working with complex case support, homelessness and domestic violence services
About Us
Settlement Services International (SSI Group) is a community-based organisation and social business that supports newcomers and Australians to achieve their full potential. Taking an integrated approach how everyone can thrive within the community in which they live and the wider Australian society, we support children, young people and families; people living with disability; and asylum seekers, refugees and migrants. Our programs include facilitating employment, multicultural foster care, creating community engagement, advocacy, and influencing government and international affairs and provide though leadership within our sector nationally and globally.
About our Benefits
Salary packaging options to receive up to $15,+00 of your salary tax-free meaning more take-home pay!
Industry-leading flexible working arrangement supported to work from home and office, including +-day fortnight;
Access to in-house training and learning opportunities for professional development and growth.
Access to our inhouse wellbeing programs
Working alongside professional and dedicated team members all wanting to make a difference in our communities
About our Recruitment Process
At SSI we have a zero tolerance for child abuse and is committed to creating and maintaining a child safe organisation where protecting children and preventing and responding to child abuse is embedded in the everyday thinking and practice of all employees, contractors and volunteers. All employees will undergo a National Police Clearance and a Working with Children Check as a condition of employment.
Our Commitment to Diversity
SSI strives to be an inclusive workplace for all people. We recognise that we operate in a diverse community and welcome and encourage applications from all ages and genders, Aboriginal and Torres Strait Islander peoples, culturally and linguistically diverse groups, the LGBTIQ+ community, veterans, refugees and people with disability.
To Apply
If excited by the information above, we look forward to receiving your application, including your resume and cover letter expressing your interest and suitability for the role.
Applications close Wednesday 28th August 2026
If you would like more information on the recruitment process, please contact the talent acquisition team at talent@ssi.org.au or tung@ssi.org.au or call us at 0468XXXXXX+
A recruitment pool may be created for permanent and temporary opportunities of the same role or role type that may become available in the future.
SSI is a Disability Confident Recruiter, and our Talent Acquisition team can assist in; providing alternative formats to apply, making adjustments to the recruitment process, (including the application form), and offering information about workplace adjustments and support networks. Should you require adjustments please email us at talent@ssi.org.au
Please note we will be scheduling interviews as applications come in, so please apply urgently if you believe this role aligns with your goals and experience.
💡 Quick Summary
Seeking a career-building opportunity? The Humanitarian Settlement Program | Housing Team Leader position is now open for candidates interested in the Work from home Jobs sector. This role in Mount Pritchard offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Work from home Jobs is a plus.
