Job Description
Help us deliver like never before
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
Australians are online shopping like never before, so as our Inbound Customer Service Consultant, you’ll play an important role in ensuring our customers have what they want, when they need it. You’ll join a diverse, supportive bunch of customer-focused people who all care about our purpose of connecting people with each other and the world. A potential pathway to further opportunities in the Australia Post Group.
Role details
Part‑Time Role - 10 hours per week, 12-Month Fixed Term
Looking for a role that fits around life, builds real‑world experience, and offers flexible hours? This could be a great fit.
Role Type
12‑month fixed‑term, working 10 hours per week, flexing up to full time hours during busy periods (e.g. Nov- Jan & Easter).
Pay
Full‑time equivalent salary from $61,628 + 12% super (trainee rate). Increases to $68,003 + 12% super after three months of aggregated employment within a 12‑month period.
Part‑time pay is pro‑rata.
Flexible Hours That Work for You
10 hours per week, across two 5‑hour shifts. Shifts scheduled Monday to Friday between 8:00am–8:00pm.
Choose from a range of available shifts based on business needs with rosters released 4 weeks in advance.
Opportunity to increase hours if your availability allows.
✅Training & Support
3 weeks of full‑time, paid training onsite Monday–Friday, 9:00am–5:00pm.
Training starts 22nd June 2026.
Hybrid Work Model
One day per week in the office supporting flexibility and work–life balance.
What you'll deliver with us
Answering customers’ calls, using your powers of deduction to track customers’ parcels and solve issues like damaged or missing parcels.
Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers.
Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments.
Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks.
About you
You’re friendly, enthusiastic and reliable, and love working in a team environment. You’re solutions-focused and ready to put the customer at the centre of everything you do to help make a difference in the community.
How we’ll deliver for you
We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected]
Australia Post is delivering like never before. From the vehicles that we drive, to the small businesses that make our communities thrive. We’re delivering for the environment, for our communities, for our customers and for our people. We’re moving forward and we want you to come along for the ride.
About the opportunity
Australians are online shopping like never before, so as our Inbound Customer Service Consultant, you’ll play an important role in ensuring our customers have what they want, when they need it. You’ll join a diverse, supportive bunch of customer-focused people who all care about our purpose of connecting people with each other and the world. A potential pathway to further opportunities in the Australia Post Group.
Role details
Part‑Time Role - 10 hours per week, 12-Month Fixed Term
Looking for a role that fits around life, builds real‑world experience, and offers flexible hours? This could be a great fit.
Role Type
12‑month fixed‑term, working 10 hours per week, flexing up to full time hours during busy periods (e.g. Nov- Jan & Easter).
Pay
Full‑time equivalent salary from $61,628 + 12% super (trainee rate). Increases to $68,003 + 12% super after three months of aggregated employment within a 12‑month period.
Part‑time pay is pro‑rata.
Flexible Hours That Work for You
10 hours per week, across two 5‑hour shifts. Shifts scheduled Monday to Friday between 8:00am–8:00pm.
Choose from a range of available shifts based on business needs with rosters released 4 weeks in advance.
Opportunity to increase hours if your availability allows.
✅Training & Support
3 weeks of full‑time, paid training onsite Monday–Friday, 9:00am–5:00pm.
Training starts 22nd June 2026.
Hybrid Work Model
One day per week in the office supporting flexibility and work–life balance.
What you'll deliver with us
Answering customers’ calls, using your powers of deduction to track customers’ parcels and solve issues like damaged or missing parcels.
Putting to good use that knack you have for turning a tricky situation into a favourable experience for our customers.
Helping our customers with a range of different enquiries from calculating postage rates to helping book passport appointments.
Tech-savvy enough to work effortlessly across multiple IT platforms and simultaneous tasks.
About you
You’re friendly, enthusiastic and reliable, and love working in a team environment. You’re solutions-focused and ready to put the customer at the centre of everything you do to help make a difference in the community.
How we’ll deliver for you
We invest in you for the long-term, encouraging growth through delivering on our values of trust, inclusivity, empowerment and safety.
Be part of a culture where everybody feels they belong, are valued, and can bring their authentic self to work every day.
We invest in your personal wellbeing, recognise and reward you for your contribution to our success with Post Perks and more.
We’re delivering together
At Australia Post, we acknowledge the Traditional Custodians of the land on which we operate, live and gather as employees.
We believe our business should reflect the diverse communities we operate in and are proud to be an inclusive workplace for people from all walks of life. We encourage applications from people of all ages, genders and backgrounds including Aboriginal and Torres Strait Islander peoples, People with Disability, LGBTQIA+ and Refugees. We are one of the largest organisations in Australia to successfully achieve Disability Confident Recruiter status. We are committed to providing an inclusive and barrier-free recruitment process and workplace for those living with a disability and are committed to reviewing and removing bias in our processes to create a gender-equitable recruitment experience and workplace. If you have any questions about accessibility, please contact our Diversity & Inclusion team on [email protected]
💡 Quick Summary
Seeking a career-building opportunity? The Inbound Customer Service Consultant position is now open for candidates interested in the Customer Care sector. This role in Brisbane offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
