JOB DESCRIPTION

People Management
• Establish and maintain seamless co-ordination & co-operation with all departments of the hotel to ensure maximum cooperation, productivity, and guest service.
• Respond to queries, by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure that all personnel are kept well informed of department's objectives and policies.

Financial Management
• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management
• Ensure to secure used and unused revenue related documents such as Guest checks, Guest Folios, Official receipts, Captain Orders, Paid-out Vouchers, Rebates/Allowance Vouchers, miscellaneous Debit/Credit Vouchers.
• Check Revenue documents and verify against Revenue sheets.
• Check that rebates, allowances and adjustments against revenue are properly authorized and legitimate.
• Reconcile computer generated Guest Ledger Balance against the General Ledger Balance.
• Prepare other reports, schedules and analysis that may be required from time to time.
• Perform other duties that may be assigned from time to time.
• Responsible for all Income Audits and for preparing reports for the same.
• Responsible for consolidating income reports for all areas of operations.
• Verify soft count deposits.
• Audit and account for all control documents and prepare exception reports for all errors