Job Description
Job Description:
Why join DXC Technology?
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com
At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology.
This dual-accountability role combines Industry Delivery Leadership for New Zealand with Customer Success Management for a single strategic New Zealand account. The role owns end-to-end delivery governance, financial performance, client satisfaction, and value realisation across the NZ portfolio and the nominated account.
What you will be doing
Own end-to-end delivery performance for all DXC services across New Zealand.
Ensure adherence to contractual SLAs, service commitments, and delivery standards.
Own revenue, margin, cost optimisation, and forecast accuracy across the NZ portfolio.
Drive delivery-led growth initiatives (typically sub-$5m).
Lead Voice of the Customer (VoC / NPS) outcomes.
Lead and develop Customer Success Managers and delivery leaders.
Maintain senior executive client relationships across NZ.
What will keep you busy
Single point of accountability for client success across CES and GIS.
Own delivery governance, service reviews, QBRs, and executive forums.
Manage account financials including margin and forecasting.
Drive renewals, retention, and contract continuity.
Identify and progress cross-offering expansion opportunities.
Act as the voice of the customer within DXC.
The skills you will bring
12+ years in technology services delivery or managed services.
9+ years in senior leadership or people management roles.
Strong commercial and financial acumen.
Executive-level client engagement experience.
Your working environment
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice . #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
Extensive resources to support your onboarding and continual development including DXC University
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
Well-being matters to us and our Employee Assistance Program is there to support you and your family
And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
Why join DXC Technology?
DXC Technology (NYSE: DXC) is a leading enterprise technology and innovation partner delivering software, services, and solutions to global enterprises and public sector organizations — helping them harness AI to drive outcomes at a time of exponential change with speed. With deep expertise in Managed Infrastructure Services, Application Modernization, and Industry-Specific Software Solutions, DXC modernizes, secures, and operates some of the world’s most complex technology estates. Learn more on dxc.com
At DXC we pride ourselves on delivering excellence in everything we do. What this means for you is the opportunity to be a part of delivering innovative solutions and helping to solve real business problems for a wide variety of valued clients. Be a part of a strategic Microsoft partnership that provides you with opportunities to deepen your expertise and work at the cutting-edge of technology.
This dual-accountability role combines Industry Delivery Leadership for New Zealand with Customer Success Management for a single strategic New Zealand account. The role owns end-to-end delivery governance, financial performance, client satisfaction, and value realisation across the NZ portfolio and the nominated account.
What you will be doing
Own end-to-end delivery performance for all DXC services across New Zealand.
Ensure adherence to contractual SLAs, service commitments, and delivery standards.
Own revenue, margin, cost optimisation, and forecast accuracy across the NZ portfolio.
Drive delivery-led growth initiatives (typically sub-$5m).
Lead Voice of the Customer (VoC / NPS) outcomes.
Lead and develop Customer Success Managers and delivery leaders.
Maintain senior executive client relationships across NZ.
What will keep you busy
Single point of accountability for client success across CES and GIS.
Own delivery governance, service reviews, QBRs, and executive forums.
Manage account financials including margin and forecasting.
Drive renewals, retention, and contract continuity.
Identify and progress cross-offering expansion opportunities.
Act as the voice of the customer within DXC.
The skills you will bring
12+ years in technology services delivery or managed services.
9+ years in senior leadership or people management roles.
Strong commercial and financial acumen.
Executive-level client engagement experience.
Your working environment
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Our culture and benefits
DXC is committed to building better futures for our customers, colleagues, environment, and communities. We take care of each other and foster a culture of inclusion, belonging and corporate citizenship. We put this to action developing and implementing societal initiatives within our Social Impact Practice . #WeAreDXC
As an employer of choice, our “people first” philosophy means we offer competitive remuneration, benefits, training and career opportunities that reflect our commitment to improving the lives of our employees, and the communities in which we live and work. Some of these include;
Extensive resources to support your onboarding and continual development including DXC University
We know that great people refer great people. We will reward you when you bring your friends and family to work at DXC
More time to do the things you love with flexible leave options, including purchased leave
Take time to give back with charitable and emergency services volunteer days
Well-being matters to us and our Employee Assistance Program is there to support you and your family
And of course, all the basics; novated leasing, discounted health insurance, paid parental leave and many other discounts
We are an Equal Opportunity Employer
DXC is proud to be an equal opportunity employer and we welcome submissions from people from all walks of life. We celebrate our diversity and recognise it is the unique contributions of our people that give us our edge. We stand by the ‘bring your whole-self to work’ philosophy. It is our inclusive culture that powers our results, and our company grows only if our people grow.
Accommodation of special needs for qualified candidates may be considered within the framework of the DXC Accommodation Policy. In addition, DXC Technology is committed to working with and providing reasonable accommodation to support qualified individuals with physical and mental disabilities.
At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.
Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.
💡 Quick Summary
Seeking a career-building opportunity? The Industry Delivery Lead position is now open for candidates interested in the Customer Care Executive sector. This role in Wellington offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
