Job Description
Smart IMS Inc.
Information Technology Support Engineer
Smart IMS Inc. • New Delhi, Delhi • via LinkedIn
7 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply directly on Jobaaj
Apply on Talent.com
Apply on BeBee
Apply on Kit Job
Apply on WhatJobs
Apply directly on Jobrapido.com
Apply on Recruit.net
Job description
Key Responsibilities
• Provide advanced technical support for end users, including laptops, desktops, Chromebooks, and mobile devices.
• Support BlackBerry mobile users by managing device configuration, activation, and issue resolution.
• Troubleshoot, maintain, and support peripherals such as printers, scanners, and banking devices, including CashPro equipment.
• Perform application support and resolve software-related issues across enterprise systems.
• Manage data center activities, including physical hardware checks, cabling, server support, and hands-on operational tasks as required.
• Handle ITSM tickets using tools such as ServiceNow or Remedy, ensuring timely resolution and strict SLA compliance.
• Collaborate with global IT teams through MS Teams, Webex, and Skype for Business.
• Maintain accurate IT asset management and inventory records in line with audit and compliance requirements.
• Coordinate with vendors and internal teams for hardware replacements, upgrades, and technical escalations.
• Deliver high-quality customer service to business users and senior executives within a high-security banking environment.
Required Skills & Qualifications
• Strong experience in end-user computing and enterprise support environments.
• Hands-on experience with BlackBerry device support.
• Experience supporting peripherals and banking devices.
• Familiarity with ITSM tools such as ServiceNow or Remedy.
• Basic knowledge of data center operations and server hardware.
• Excellent communication, documentation, and customer service skills.
Information Technology Support Engineer
Smart IMS Inc. • New Delhi, Delhi • via LinkedIn
7 hours ago
Full–time
No Degree Mentioned
Apply on LinkedIn
Apply directly on Jobaaj
Apply on Talent.com
Apply on BeBee
Apply on Kit Job
Apply on WhatJobs
Apply directly on Jobrapido.com
Apply on Recruit.net
Job description
Key Responsibilities
• Provide advanced technical support for end users, including laptops, desktops, Chromebooks, and mobile devices.
• Support BlackBerry mobile users by managing device configuration, activation, and issue resolution.
• Troubleshoot, maintain, and support peripherals such as printers, scanners, and banking devices, including CashPro equipment.
• Perform application support and resolve software-related issues across enterprise systems.
• Manage data center activities, including physical hardware checks, cabling, server support, and hands-on operational tasks as required.
• Handle ITSM tickets using tools such as ServiceNow or Remedy, ensuring timely resolution and strict SLA compliance.
• Collaborate with global IT teams through MS Teams, Webex, and Skype for Business.
• Maintain accurate IT asset management and inventory records in line with audit and compliance requirements.
• Coordinate with vendors and internal teams for hardware replacements, upgrades, and technical escalations.
• Deliver high-quality customer service to business users and senior executives within a high-security banking environment.
Required Skills & Qualifications
• Strong experience in end-user computing and enterprise support environments.
• Hands-on experience with BlackBerry device support.
• Experience supporting peripherals and banking devices.
• Familiarity with ITSM tools such as ServiceNow or Remedy.
• Basic knowledge of data center operations and server hardware.
• Excellent communication, documentation, and customer service skills.
💡 Quick Summary
Seeking a career-building opportunity? The Information Technology Su position is now open for candidates interested in the IT Engineer & Developer Jobs sector. This role in New Delhi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in IT Engineer & Developer Jobs is a plus.
