Job Description
Role:
Provision of customer care and Back office support for the sales task force.
Act as technical support, advise on and processing of B2B-end customers within the meaning
of customer-oriented services
Duties and Responsibilities:
The job holder performs the following tasks independently and at his/her own responsibility, adhering to the statutory conditions and the company’s requirements:
· Design, implement and ensure an efficient order procedure, fostering an excellent and customer care system
· preparing offers for the customer’s needs.
· Offer follow up with customers via telephone and record the same in CRM.
· order tracking as well as error prevention
· show proactive approach to the customer’s needs for information
· see and handling complaints as a second chance for customer win back
· Compile invoices, follow up on payments, compilation of quotes, track delivery dates
· Ensure professional communication with customers, suppliers and regional field-sales agents regarding technical matters/issues
· Act as competent contact person for the customers in all services process- and product issues as well as operational contact person for the Regional Sales Representatives and show active manner to support the field sales agents
· Deliver best in class customer support for technical issues as well as troubleshooting
· Cross referencing of articles.
· Handle Lead generation via Telephone and fix appointments for sales. Update Lead generation software.
Requirements and personnel Qualifications:
· Diploma / BE in mechanical, production, automobile stream
· 2-4 years functional experience in customer care service/ sales back office and professional customer communication, cutting tools industry background preferred
· Good knowledge of ERP systems, especially with SAP/R3 SD modules -.others, like “MM” would be an advantage
· Good knowledge of MS Office
· Language skills: fluent English skills (oral and written) are required.
· Motivated and energetic personality, reliable professional cooperation skills towards internal and external customers
· Enthusiasm in working with people, sophisticated motivation skills in order to achieve the greatest success for the company
Provision of customer care and Back office support for the sales task force.
Act as technical support, advise on and processing of B2B-end customers within the meaning
of customer-oriented services
Duties and Responsibilities:
The job holder performs the following tasks independently and at his/her own responsibility, adhering to the statutory conditions and the company’s requirements:
· Design, implement and ensure an efficient order procedure, fostering an excellent and customer care system
· preparing offers for the customer’s needs.
· Offer follow up with customers via telephone and record the same in CRM.
· order tracking as well as error prevention
· show proactive approach to the customer’s needs for information
· see and handling complaints as a second chance for customer win back
· Compile invoices, follow up on payments, compilation of quotes, track delivery dates
· Ensure professional communication with customers, suppliers and regional field-sales agents regarding technical matters/issues
· Act as competent contact person for the customers in all services process- and product issues as well as operational contact person for the Regional Sales Representatives and show active manner to support the field sales agents
· Deliver best in class customer support for technical issues as well as troubleshooting
· Cross referencing of articles.
· Handle Lead generation via Telephone and fix appointments for sales. Update Lead generation software.
Requirements and personnel Qualifications:
· Diploma / BE in mechanical, production, automobile stream
· 2-4 years functional experience in customer care service/ sales back office and professional customer communication, cutting tools industry background preferred
· Good knowledge of ERP systems, especially with SAP/R3 SD modules -.others, like “MM” would be an advantage
· Good knowledge of MS Office
· Language skills: fluent English skills (oral and written) are required.
· Motivated and energetic personality, reliable professional cooperation skills towards internal and external customers
· Enthusiasm in working with people, sophisticated motivation skills in order to achieve the greatest success for the company
💡 Quick Summary
Seeking a career-building opportunity? The Inside Sales Representative position is now open for candidates interested in the Digital Marketing Expert Jobs sector. This role in Chennai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Digital Marketing Expert Jobs is a plus.