Job Description
Full job description
At IAG, were ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
Support customers experiencing property damage during major life events. As a Temp Property Claims Consultant, youll be the first point of contact for lodging and assessing new property claims, ensuring our customers feel heard, supported and guided from the very beginning of their claims journey.
Work Hours& AvailabilityCommencing on23rd March to 30th June, this position is based in our Hurstville office. You will be available to work full time Monday to Friday, between 7.15AM and 5.30PM. This is a temporary role based in Bidjigal country (Hurstville).
What You'll Do
Take inbound calls as the first point of contact, lodging and assessing new property claims
Assess claim information promptly and accurately to ensure smooth progression
Make confident, informed decisions while balancing customer and business needs
Maintain accurate documentation and system updates for every claim handled
Ensure proactive, timely and highquality claim outcomes that balance customer experience with business needs
Support customers through complex or emotionally heightened situations
Communicate clearly and professionally with customers, external partners and internal teams
What You'll BringThis role is ideal for customer centric people who thrive in fast paced environments and want to make a meaningful difference when customers need it most.
Strong customer service experience in highpressure or regulated environments
Resilience and confidence in managing emotionally charged conversations
Excellent verbal and written communication skills
High attention to detail with the ability to interpret reports and complex information
Strong selfmanagement skills and ability to work independently once remote
A positive, solutionsfocused mindset
What We Offer
Flexibility and support so you can live life to the full
Opportunity to apply for internalonly roles while contracting
Modern openplan Brisbane office close to public transport
Access to learning resources including LinkedIn Learning and the IAG Academy
A purposeled culture that values belonging, growth and community impact
Applications close: Sunday 15 February 2026 11:59PM AEDTMake sure to discuss your application with your current manager before applying.
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
This temporary position will be payrolled via our designated third-party payroll provider in accordance with the applicable award
At IAG, were ready for you. We're the largest general insurance group in Australia and New Zealand. Our family of brands turns the IAG purpose of making your world a safer place into action by helping everyday Aussies and New Zealanders, supporting their ambitions and making insurance accessible.
Support customers experiencing property damage during major life events. As a Temp Property Claims Consultant, youll be the first point of contact for lodging and assessing new property claims, ensuring our customers feel heard, supported and guided from the very beginning of their claims journey.
Work Hours& AvailabilityCommencing on23rd March to 30th June, this position is based in our Hurstville office. You will be available to work full time Monday to Friday, between 7.15AM and 5.30PM. This is a temporary role based in Bidjigal country (Hurstville).
What You'll Do
Take inbound calls as the first point of contact, lodging and assessing new property claims
Assess claim information promptly and accurately to ensure smooth progression
Make confident, informed decisions while balancing customer and business needs
Maintain accurate documentation and system updates for every claim handled
Ensure proactive, timely and highquality claim outcomes that balance customer experience with business needs
Support customers through complex or emotionally heightened situations
Communicate clearly and professionally with customers, external partners and internal teams
What You'll BringThis role is ideal for customer centric people who thrive in fast paced environments and want to make a meaningful difference when customers need it most.
Strong customer service experience in highpressure or regulated environments
Resilience and confidence in managing emotionally charged conversations
Excellent verbal and written communication skills
High attention to detail with the ability to interpret reports and complex information
Strong selfmanagement skills and ability to work independently once remote
A positive, solutionsfocused mindset
What We Offer
Flexibility and support so you can live life to the full
Opportunity to apply for internalonly roles while contracting
Modern openplan Brisbane office close to public transport
Access to learning resources including LinkedIn Learning and the IAG Academy
A purposeled culture that values belonging, growth and community impact
Applications close: Sunday 15 February 2026 11:59PM AEDTMake sure to discuss your application with your current manager before applying.
Adjustments and SupportIf you require any support or adjustments to participate equitably in our recruitment process, we encourage you to reach out to recruitment@iag.com.au for a confidential conversation.
This temporary position will be payrolled via our designated third-party payroll provider in accordance with the applicable award
💡 Quick Summary
Seeking a career-building opportunity? The Insurance Claims Consultant (Temporary) position is now open for candidates interested in the Insurance sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Insurance is a plus.