Job Description
Your Opportunity:
The Telehealth technician provides support and training to end users that are utilizing Telehealth and Unified Communication Services equipment. They provide guidance on how to use the equipment as well as monitoring session to ensure they are successful. The technicians are also responsible for the maintenance and troubleshooting of equipment including but not limited to Video conferencing systems, A/V devices, Medical peripheral devices (such as Exam Cameras, Digital Stethoscope, Ultrasound, etc.). TH Techs work closely with other UCS teams and vendors to ensure the proper installation of the equipment. Techs are a key player in delivery and support of Clinical Telehealth delivery (direct patient care, including supporting technology in operating theatres). Responds to escalated technical issues: Respond to escalated customer requests for assistance. Assess client problem; investigates to determine the cause of the issue. Troubleshooting may involve assessing technical problems or operational issues. Identify a solution where there is not existing precedent or documentation and takes corrective action to reach a resolution. May assist with updating policy, procedures or guidelines. Create and update customer support tickets. Refer to more senior staff. Department support: Revise manuals and department process documents. Create and maintain technical support and training documents. Provide input into department processes, guidelines and procedures. Develop and foster relationships with business units. Run predefined report queries and review for quality assurance. May provide advice or instruction to junior staff. Other duties as assigned.
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
Recovery Alberta: N Classification: IT Customer Support II Union: AUPE GSS Unit and Program: Technolgy Operations - Telehealth Primary Location: Arthur Child Cancer Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 03-SEP-2026 Employee Class: Regular Full Time Date Available: 23-SEP-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $31.13 Maximum Salary: $38.01 Vehicle Requirement: Driver's License, Vehicle Provided
Required Qualifications:
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:
Two year diploma, or equivalent years of service in media, IT intensive related field or customer service related field. Background in AV or IT deployment Must have good visual acuity for viewing video and still images, manual dexterity. Effective verbal and written communication competence. Solid interpersonal skills: ability to work well with people, ability to interface with all levels of individuals including senior executives. Competency in MS Office applications.
Preferred Qualifications:
Experience working with Audio and video conference technology. Demonstrated experience with Video Conferencing equipment. Knowledge of best practices around room layout, microphone placement & usage, projectors and other peripherals. Understanding of presentation concepts and tools (i.e. MS PowerPoint and speaking styles). Background in deploying display technologies, control systems, integrated audio conferencing. AV Manufacturers certifications.
The Telehealth technician provides support and training to end users that are utilizing Telehealth and Unified Communication Services equipment. They provide guidance on how to use the equipment as well as monitoring session to ensure they are successful. The technicians are also responsible for the maintenance and troubleshooting of equipment including but not limited to Video conferencing systems, A/V devices, Medical peripheral devices (such as Exam Cameras, Digital Stethoscope, Ultrasound, etc.). TH Techs work closely with other UCS teams and vendors to ensure the proper installation of the equipment. Techs are a key player in delivery and support of Clinical Telehealth delivery (direct patient care, including supporting technology in operating theatres). Responds to escalated technical issues: Respond to escalated customer requests for assistance. Assess client problem; investigates to determine the cause of the issue. Troubleshooting may involve assessing technical problems or operational issues. Identify a solution where there is not existing precedent or documentation and takes corrective action to reach a resolution. May assist with updating policy, procedures or guidelines. Create and update customer support tickets. Refer to more senior staff. Department support: Revise manuals and department process documents. Create and maintain technical support and training documents. Provide input into department processes, guidelines and procedures. Develop and foster relationships with business units. Run predefined report queries and review for quality assurance. May provide advice or instruction to junior staff. Other duties as assigned.
Description:
As an IT Customer Support II, you will provide advanced technical support to a variety of users across AHS for information technology issues in accordance with AHS standards and practices.
Recovery Alberta: N Classification: IT Customer Support II Union: AUPE GSS Unit and Program: Technolgy Operations - Telehealth Primary Location: Arthur Child Cancer Centre Location Details: As Per Location Multi-Site: Not Applicable FTE: 1.00 Posting End Date: 03-SEP-2026 Employee Class: Regular Full Time Date Available: 23-SEP-2026 Hours per Shift: 7.75 Length of Shift in weeks: 2 Shifts per cycle: 10 Shift Pattern: Days Days Off: Saturday/Sunday Minimum Salary: $31.13 Maximum Salary: $38.01 Vehicle Requirement: Driver's License, Vehicle Provided
Required Qualifications:
Completion of certificate in Computer Support or equivalent.
Additional Required Qualifications:
Two year diploma, or equivalent years of service in media, IT intensive related field or customer service related field. Background in AV or IT deployment Must have good visual acuity for viewing video and still images, manual dexterity. Effective verbal and written communication competence. Solid interpersonal skills: ability to work well with people, ability to interface with all levels of individuals including senior executives. Competency in MS Office applications.
Preferred Qualifications:
Experience working with Audio and video conference technology. Demonstrated experience with Video Conferencing equipment. Knowledge of best practices around room layout, microphone placement & usage, projectors and other peripherals. Understanding of presentation concepts and tools (i.e. MS PowerPoint and speaking styles). Background in deploying display technologies, control systems, integrated audio conferencing. AV Manufacturers certifications.
💡 Quick Summary
Seeking a career-building opportunity? The IT Customer Support II | Telehealth Technician position is now open for candidates interested in the Health Jobs sector. This role in Calgary offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
