Job Description
Full job description
IT Helpdesk Officer - Level 2
Join NEX, setting a new standard in quality, residential housing and building better futures
Discounts on gym memberships (Fitness Passport), vehicles, appliances and more!
Discount on building a home with any of our building brands!
The NEX Building Group is a diverse and expanding organisation with over 1,300 passionate employees. Our purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group. Our iconic brands include McDonald Jones, MOJO Homes, Weeks Homes, Wilson Homes, Arden Homes Brighton Homes and Supaloc Steel Frames.
From architecturally designed first homes and multi-residential projects to luxurious residences and investment properties, our brands strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.
Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.
Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:
Discount on building a home with any of our building brands (after qualifying period)
Income protection insurance– 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit!)
Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
AIA Vitality health and wellbeing program
A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
Employee assistance program to support your mental, financial and physical wellbeing
A huge catalogue of online learning and ongoing professional development programs
NAWIC and HIA corporate membership
Attractive remuneration
And so much more!
About the opportunity
Reporting directly to the IT Service Delivery manager, focus will be to act as the first line of contact for local staff as well as the wider NEX Building Group businesses. More specifically you will be:
Providing excellent technical assistance and managing the resolution of both Level 1 and 2 incidents and service requests
Providing excellent technical assistance and customer service to all staff
Troubleshooting of incidents lodged at the Service Desk relating to hardware, software and related infrastructure
Escalation of issues to Level 3 technical staff or external technology partners as required
Maintaining ownership of assigned incidents and service requests
Support the various business divisions with the ordering of new and replacement technology devices
Assist with the creation of Knowledge Base Articles, videos and user guides after resolutions to assist Service Desk Staff resolve more calls at First Point of Contact
Develop effective relationships with key business stakeholders, partners, vendors, and team members
About you
You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:
Available to work occasional weekends
A minimum 3-4 years’ experience in a similar role within a Service Desk environment
Strong customer service ethic
Strong understanding of networking fundamentals
Good problem-solving techniques
Attention to detail
Ability to clearly communicate technical instructions, remotely
A solid understanding of MS Office Suites and Applications (O365 preferred), and Citrix
Windows Domain and Active directory experience
We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don’t feel you tick every box, we encourage you to still apply. We’d love to have a chat with you about your career goals.
Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.
Apply today!
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to nexbg.com.au or follow us on LinkedIn
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.
IT Helpdesk Officer - Level 2
Join NEX, setting a new standard in quality, residential housing and building better futures
Discounts on gym memberships (Fitness Passport), vehicles, appliances and more!
Discount on building a home with any of our building brands!
The NEX Building Group is a diverse and expanding organisation with over 1,300 passionate employees. Our purpose is to build beautiful homes for Australians. Established in 1987 and continuing to evolve both organically and through acquisition, we are well positioned for growth and committed to achieving our vision of being Australia’s leading home building group. Our iconic brands include McDonald Jones, MOJO Homes, Weeks Homes, Wilson Homes, Arden Homes Brighton Homes and Supaloc Steel Frames.
From architecturally designed first homes and multi-residential projects to luxurious residences and investment properties, our brands strive to set the benchmark in the new home building industry while ensuring that our people, both customers and staff, are at the centre of everything we do along the way.
Building new homes and better futures for Australians is a true honour and so rewarding. Here are some other rewards and benefits we offer our employees.
Our perks and benefits
We believe that our employee community is a key strength of our organisation, and we aim to attract the best talent to achieve our strategic goal of being Australia’s leading residential builder and employer of choice in our sector. We are committed to taking care of our employees, that’s why we offer a bundle of benefits:
Discount on building a home with any of our building brands (after qualifying period)
Income protection insurance– 100% funded by NEX. Covers up to 2 years at 75% of base salary in case of illness or injury
Purchased leave – opportunity to apply for up to 2 weeks extra leave each year
Paid Parental leave - 12 weeks for the primary carer and 4 weeks for secondary carer (we’re proud to be industry leading with this benefit!)
Employee discounts on gym memberships (Fitness Passport), motor vehicles (Mitsubishi), home appliances, energy, health insurance and more
AIA Vitality health and wellbeing program
A genuine focus on diversity and inclusion (we’re proud of our Women in Construction Program and annual Building Inclusivity Awards)
Employee assistance program to support your mental, financial and physical wellbeing
A huge catalogue of online learning and ongoing professional development programs
NAWIC and HIA corporate membership
Attractive remuneration
And so much more!
About the opportunity
Reporting directly to the IT Service Delivery manager, focus will be to act as the first line of contact for local staff as well as the wider NEX Building Group businesses. More specifically you will be:
Providing excellent technical assistance and managing the resolution of both Level 1 and 2 incidents and service requests
Providing excellent technical assistance and customer service to all staff
Troubleshooting of incidents lodged at the Service Desk relating to hardware, software and related infrastructure
Escalation of issues to Level 3 technical staff or external technology partners as required
Maintaining ownership of assigned incidents and service requests
Support the various business divisions with the ordering of new and replacement technology devices
Assist with the creation of Knowledge Base Articles, videos and user guides after resolutions to assist Service Desk Staff resolve more calls at First Point of Contact
Develop effective relationships with key business stakeholders, partners, vendors, and team members
About you
You will share a passion for our purpose and be aligned to our core values. In addition, you will demonstrate:
Available to work occasional weekends
A minimum 3-4 years’ experience in a similar role within a Service Desk environment
Strong customer service ethic
Strong understanding of networking fundamentals
Good problem-solving techniques
Attention to detail
Ability to clearly communicate technical instructions, remotely
A solid understanding of MS Office Suites and Applications (O365 preferred), and Citrix
Windows Domain and Active directory experience
We are keen to improve female (and other marginalised groups) representation in our workplaces. If this role appeals to you but you don’t feel you tick every box, we encourage you to still apply. We’d love to have a chat with you about your career goals.
Interested?
The appointment of successful applicants will be subject to satisfactory employment screening and depending on the inherent requirements of the role, may involve the completion of a National Police Check and pre-employment medical.
Apply today!
If you are determined to make a difference and want to join an innovative and inclusive organisation committed to building better futures, click on the APPLY button. To find out more about NEX Building Group go to nexbg.com.au or follow us on LinkedIn
Our Talent Acquisition Team and Hiring Leaders kindly request no unsolicited resumes or approaches from Recruitment Agencies. NEX Building Group and its brands are not responsible for any fees related to unsolicited resumes.
💡 Quick Summary
Seeking a career-building opportunity? The IT Helpdesk Officer - Level 2 position is now open for candidates interested in the Construction, Repair & Maintenance Services sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Construction, Repair & Maintenance Services is a plus.