Job Description
TeamViewer provides a leading Digital Workplace platform that connects people with technology—enabling, improving and automating digital processes to make work work better. Our software solutions harness the power of AI and shape the future of digitalization.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
Provide excellent customer service and support to internal staff within our APAC offices (as well as remote staff). You will be responsible for the configuration and on-going management of our IT devices and hardware, as well as supporting our applications such as Office 365.
Respond to internal IT tickets raised, providing a prompt service to you TeamViewer colleagues
Support the IT service desk and be the initial point of contact for internal IT issues for the APAC region and onsite in Adelaide
Manage basic active directory functions, such as distribution lists and user creation
Support our suite of applications such as Office 365
Setup, deploy, and support staff in the setup of mobile devices
Troubleshoot and resolve peripheral issues (e.g., monitors, docking stations, printers)
Help out the global IT team with tasks and projects as required
Ensure employees have a smooth onboarding experience by assisting with the installation and first-time login of systems (this may include preparing packs to send to remote employees, and offering virtual assistance)
Assist with procurement of software and hardware from approved suppliers
Develop and maintain documentation (such as user guides) for our internal knowledge base ‘Confluence’
Requirements
Completion of a computer qualification or related discipline
Advanced knowledge of desktop operating systems, including Windows 11 and MacOS
Advanced knowledge of Windows applications such as Office 365
Very good knowledge of both iOS and Android mobile device operating systems
Keen interest in new technology
Experience in a customer service or support role
Excellent communication skills, in order to understand staff needs and provide appropriate assistance and solutions
Basic knowledge of Windows Active Directory and Entra ID.
Genuine willingness to help and assist employees in a friendly manner
Occasional work outside standard hours may be required, with start and finish times adjusted accordingly.
What we offer
Onsite Onboarding in our Adelaide office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
Public transport friendly offices
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time.
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, ****** orientation, religion, age, disability, education level, or race.
We believe that our diverse teams and strong company culture are key to the success of our products and technologies, that hundreds of millions of users around the world and around 645,000 customers across all industries rely on. With more than 1,900 employees worldwide, we celebrate the unique perspectives and talents that each individual brings to the table and foster a dynamic work environment where new ideas thrive. Are you ready to join our team and make an impact?
Responsibilities
Provide excellent customer service and support to internal staff within our APAC offices (as well as remote staff). You will be responsible for the configuration and on-going management of our IT devices and hardware, as well as supporting our applications such as Office 365.
Respond to internal IT tickets raised, providing a prompt service to you TeamViewer colleagues
Support the IT service desk and be the initial point of contact for internal IT issues for the APAC region and onsite in Adelaide
Manage basic active directory functions, such as distribution lists and user creation
Support our suite of applications such as Office 365
Setup, deploy, and support staff in the setup of mobile devices
Troubleshoot and resolve peripheral issues (e.g., monitors, docking stations, printers)
Help out the global IT team with tasks and projects as required
Ensure employees have a smooth onboarding experience by assisting with the installation and first-time login of systems (this may include preparing packs to send to remote employees, and offering virtual assistance)
Assist with procurement of software and hardware from approved suppliers
Develop and maintain documentation (such as user guides) for our internal knowledge base ‘Confluence’
Requirements
Completion of a computer qualification or related discipline
Advanced knowledge of desktop operating systems, including Windows 11 and MacOS
Advanced knowledge of Windows applications such as Office 365
Very good knowledge of both iOS and Android mobile device operating systems
Keen interest in new technology
Experience in a customer service or support role
Excellent communication skills, in order to understand staff needs and provide appropriate assistance and solutions
Basic knowledge of Windows Active Directory and Entra ID.
Genuine willingness to help and assist employees in a friendly manner
Occasional work outside standard hours may be required, with start and finish times adjusted accordingly.
What we offer
Onsite Onboarding in our Adelaide office for an optimal start
Great compensation and benefits packages including company achievement bonus or sales bonus, company stocks and regular salary reviews
Public transport friendly offices
Access to Corporate Benefits platform with many discounts
Regular Team events and company-wide celebrations
Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
Hybrid and Flexible work time.
Work From Abroad Program allowing up to 40 days of work outside your contracting country
We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us!
TeamViewer is an equal opportunities employer and is committed to building an inclusive culture where everyone feels welcome and supported. We C-A-R-E and understand that our diverse, values-driven culture makes us stronger. As we continue to grow as a company, we also focus on enabling our employees to grow both personally and professionally. We are proud to have an open and embracing workplace environment that will empower you to be your best no matter your gender, civil or family status, ****** orientation, religion, age, disability, education level, or race.
💡 Quick Summary
Seeking a career-building opportunity? The IT Service Desk Administrator position is now open for candidates interested in the Customer Care sector. This role in Adelaide offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
