IT Support Technician

Full job description
Overview:
BW Gold is a wholly owned subsidiary of Artemis Gold Inc (“Artemis”). Artemis is listed on the TSX Venture exchange, and is a well-financed, growth-oriented gold development company with strong financials aimed at creating shareholder value through the identification, acquisition, and development of gold properties in mining friendly jurisdictions. Our current focus is construction of the Blackwater Mine in central British Columbia approximately 160km southwest of Prince George and 450km northeast of Vancouver.

This is an excellent opportunity for you to join an entrepreneurial organization focused on technical excellence without the bureaucracy of larger firms. You will have the ability to make a significant contribution to the project team as the Company pursues the disciplined development of the Blackwater Mine. Artemis Gold received its BC Mines Act permit for Blackwater Mine in March 2023 enabling the project to move into major works construction.

Location: Vanderhoof or Prince George Office

Schedule: Monday to Friday
Responsibilities:
Technical Support Provide fast, friendly support to users via tickets, phone, email, or in-person across four BC locations.
Troubleshooting Fix hardware, software, and network issues, identifying root causes to prevent repeats.
Access Management Set up and manage secure access to apps, networks, and systems using Azure and Active Directory.
System Setup Install and configure computers, software, and devices, keeping them updated and secure.
User Training Teach staff basic tech skills and create simple guides for self-help.
Team Collaboration Work with IT crew to improve processes and user experience.
Maintenance Check and maintain systems to avoid problems, suggesting upgrades when needed.
Inventory Track IT hardware and software, including licenses and lifecycles.
Issue Escalation Pass tough problems to senior IT staff with clear details.
Documentation Update the IT Knowledgebase and internal records with solutions and configs.
Projects Help with IT projects like upgrades or deployments.
Travel Visit offices and mine sites for on-site support, following safety rules.
On-Call Join the on-call rotation for after-hours emergencies, keeping users informed.
Qualifications:
Experience:
Minimum 2 years in an IT support role, ideally supporting diverse user environments.

Technical Knowledge:
Strong expertise in Windows OS and computer hardware troubleshooting.
Proven experience with Microsoft 365 (Exchange, Teams, SharePoint, OneDrive, Outlook, MS Office).
Solid understanding of networking basics (VPN, firewalls, IP, DHCP, DNS).
Familiarity with cybersecurity essentials (virus/malware mitigation, authentication, data protection).

Support Skills:
Hands-on experience with ticketing systems, desktop support tools, and common software applications.
Ability to independently troubleshoot and resolve technical issues, especially remotely.

Communication:
Excellent customer service and listening skills to explain solutions clearly to nontechnical staff.

Personal Qualities:
Confidence, patience, and diplomacy under pressure; ability to prioritize and multitask effectively.

Teamwork:
Proven ability to collaborate with IT peers and other departments to solve complex problems.

Education:
Diploma or degree in IT, Computer Science, or a related field (or equivalent experience).

Certifications (Preferred):
CompTIA A+, ITIL Foundation, Microsoft (e.g., MS-+00), or Cisco (e.g., CCNA).

Bonus:
Familiarity with cloud tools

Benefits
Paid Time Off
RRSP Matching
Extended Health, Dental & Vision Care
Disability Insurance
Life Insurance
Employee Assistance Program
Cognitive Behavioural Therapy Programs

We are an equal opportunity employer committed to equal employment opportunity without discrimination or harassment on the basis of race, religion, national origin, status, age, sex, ****** orientation, gender identity or expression, marital or domestic/civil partnership status, or any other basis protected by law. We strongly encourage applications from Indigenous Peoples. Members of Indigenous communities should clearly identify their status on their resume.

Canada
British Columbia
Vanderhoof Show on map Get directions