IT Systems & Ops Engineer

💰 $3,840 - $6,144 (Est.) 📍 Los Angeles 🏠 Remote / WFH

Job Description

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Parker Hannifin
Value Stream Manager - Aftermarket
Parker Hannifin · Los Angeles, CA, United States · via LinkedIn
4 hours ago
Full–time
Apply on LinkedIn
Job highlights
Identified by Google from the original job post
Qualifications
5-7 or more years of Aftermarket Aerospace industry experience
5 -7 years of major professional accomplishments, including increasing responsibility and leadership of projects and teams of considerable size, scope and complexity
Experience overseeing in-service performance requirements (PI&R, product performance, MTBUR)
12 more items(s)
Benefits
Competitive Compensation
Pay, Benefits, Work Schedule
Pay Range: $138150 to $241850 annually
10 more items(s)
Responsibilities
Provides leadership and strategic management for the division’s aftermarket repair station, spares component supply and vendor repair management
Manage a wide scope of multiple/diverse products
May have high volumes on multiple and complex products
41 more items(s)
Job description
Position Summary

Position Summary:
• Provides leadership and strategic management for the division’s aftermarket repair station, spares component supply and vendor repair management.
• Manage a wide scope of multiple/diverse products.
• May have high volumes on multiple and complex products.
• Manages directly or indirectly small to larger functional teams within the aftermarket value stream.
• Has regular interaction with division leadership, SSO leadership, program management, administration, operations, quality, and engineering teams; coordination typically covers multiple sites and may cross divisions or require Joint Venture support.
• Establish and maintain high level of customer interaction to communicate deliverables, timelines, and concerns. Use commercial acumen to drive business growth and campaigns. Reports to the Site Business Unit Manager

Responsibilities
• Ownership of MRO Value Stream P&L’s including cost analysis and opportunities, product line margin, PPV goals and manufacturing productivity.
• Responsible to achieve financial, customer service, repair station, supply chain and inventory demand objectives for Commercial and Military aftermarket business
• Acts as primary focal point for the division aftermarket activities and aligns activities with SSO Global Services Leader. Primary site aftermarket point of contact for SSO coordination with the Business Unti Manager, staff, and operations teams.
• Establish and maintain high level of customer interaction to communicate deliverables, timelines, and concerns.
• Use commercial acumen to drive business growth and campaigns.
• Oversee MRO service performance requirements, contracts, deliverables to include PI&R, product performance, MTBUR
• Advocate for the site aftermarket activities and leadership liaison in the review of a comprehensive Military and Commercial Sales and Earnings Plan (Monthly Rolling Outlook, Fiscal Year, 5-Year and 10-Year), Commercial Spares Catalog, RFQ and AFA review and approval.
• Leads and optimizes all repair station and spares shipments for multiple, diverse, and complex products.
• Monitors and reports product support, financial, delivery, and inventory performance metrics to assure the most beneficial outcomes. Provides necessary monthly A3 performance corrective action as required ensuring metrics and performance manage to a green rating.
• Develops product life cycle strategies within site and coordinates with SSO to develop aftermarket strategies.
• Accountable leader for aftermarket regulatory agency compliance (DCAS, FAA, EASA, CAAC, etc.).
• Responsible for ensuring business case alignment, funding, and support of aftermarket engineering and program management needs (i.e. Product Improvement and Retrofits and EIS requirements).
• Ensures site business and value streams are organized and capable of complying with contract flow down of terms and conditions for Product Support Agreements, other contracts and Entry into Service requirements.
• Coordinates S&OP process for aftermarket business, working across sites and SSO to ensure proper demand is in place and capacity needs are addressed.
• Ensures customer site visit support and manages regulatory audits and reviews.
• Responsible for the aftermarket material planning and procurement and availability. Ensures supply is aligned with forecast demand and that inventory (Rotables/Exchanges), EIS (New) and pooling initiative needs are met.
• Responsible for POP implementation and long-term manufacturing strategies.
• Operational leadership including successful Lean implementation resulting in productivity gains.
• Meets with the Value Stream Leaders regularly, reflecting on problems, solutions, and challenges, thereby creating a culture of continuous improvement and contributing towards becoming a learning organization.
• Leads the Value Stream in daily operations and continuous improvements which include but are not limited to supply chain production control, establishing manufacturing priorities, coordination of activities with off -shift management and order shipments. Emphasizes the creation of continuous product flow, utilize pull systems where flow is not currently possible, and works to level the workload.
• Creates the basis for continuous improvement and employee empowerment by ensuring that standardized work/processes are followed, countermeasures implemented, and the area is compliant with safety requirements.
• Champions HPT Culture to drive employee engagement and business performance.
• Instills and maintains a positive can-do team atmosphere within the Value Stream; holding regular team meetings and assigning team members tasks and coordinate support services needed outside the team. Utilizes PDCA in conjunction with the Tracking Centers and Team Improvement Boards to ensure results.
• Ensures Value Stream Leaders provide effective cross-training for the Value Stream Associates, including backups from other areas, to assure a continuous smooth running Value Stream. This training is the foundation of a culture that stops to fix problems in order to get quality right the first time.
• Works with the other members of site staff to develop the future state value stream map and manages the plans to achieve it, as documented in the Site Tracking Center. In addition, the VS Manager works with the VS Team Leaders to maintain the Team Improvement Boards (TIB). Both of these centers – the TIB and Site Tracking Center – are the minimum requirements in a visually controlled environment that ensures no problems remain hidden.
• Oversee day-to-day activities to meet daily, monthly, quarterly and yearly expectations.

Qualifications
• Bachelor's degree; Masters degree preferred.
• 5-7 or more years of Aftermarket Aerospace industry experience
• Experience in an FAA repair station is a plus.
• 5 -7 years of major professional accomplishments, including increasing responsibility and leadership of projects and teams of considerable size, scope and complexity.
• Previous operational experience and P&L ownership experience preferred.
• Demonstrated ability to perform the described role and responsibilities and obtain the desired results.
• Experience overseeing in-service performance requirements (PI&R, product performance, MTBUR)
• Commercial acumen to drive business growth and campaigns
• Demonstrated customer responsiveness, thorough knowledge in product and manufacturing technology and systems integration, as well as varied industry experience.
• Thorough working knowledge of principles, industry practices, company products, technology, regulations, and policies related to operations and business for airline, military, or OEM customers.
• Knowledge of operations and business processes and procedures, including technical and business proposal development.
• Knowledge of business and financial plans and controls, contractual terms and regulatory requirements.
• Ability to work complex problems and/or situations requiring coordination across sites and/or divisions.
• Sufficient experience and background in accounting, PC skills, manufacturing, human resources management, inventory control and strategic planning.
• Demonstrated collaborative, teamwork and team building skills in producing results by meeting organizational objectives. Capable of assessing and developing individual and team skills and capabilities. Able to create and maintain enthusiasm for new and challenging goals. Serve as a role model by promoting new ideas and positive change.
• Excellent written and verbal communication skills.
• Involved with or lead a team in LEAN process improvements/implementation preferred

Competitive Compensation

Pay, Benefits, Work Schedule
• Pay Range: $138150 to $241850 annually
• Participation in Annual Incentive Program

Benefit & Retirement Plans

Parker Offers Competitive Benefit Programs, Including
• Comprehensive coverage for medical, prescription drugs, dental, vision, voluntary optional life, accident insurance, hospital indemnity insurance and critical illness insurance with competitive premium cost.
• 401(k) Plan with company matching contributions at 100% of the first 5% of pay.
• Company provided defined-contribution retirement plan with annual contribution equal to 3% of pay.
• Career development and tuition reimbursement.
• Other benefits including paid parental leave, short and long-term disability programs, adoption assistance, a Care.com membership and financial planning assistance are provided at no cost to you.
• Supplemental benefit programs including identity protection, legal protection, and pet wellness are available at competitive rates.
• Paid Time Off and Company-Paid Holidays.

Equal Employment Opportunity

Parker is an Equal Opportunity and Affirmative Action Employer. Parker is committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job related reasons regardless of race, ethnicity, color, religion, sex, ****** orientation, age, national origin, disability, gender identity, genetic information, veteran status, or any other status protected by law. However, U.S. Citizenship, Permanent Residency or other appropriate status is required for certain positions, in accord with U.S. import & export regulations.

(“Minority / Female / Disability / Veteran / VEVRAA Federal Contractor”)

If you would like more information about Equal Employment Opportunity as an applicant under the law, please go to Employees & Job Applicants | U.S. Equal Employment Opportunity Commission
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Whatnot
IT Systems & Ops Engineer
Whatnot · Los Angeles, CA, United States · via Welcome To The Jungle
17 hours ago
$1L–$1.4L a year
Full–time
No Degree Mentioned
Apply on Welcome To The Jungle
Apply on Built In LA
Apply directly on ZipRecruiter
Apply on Indeed
Apply on Built In
Apply on Startup Jobs
Apply on Redpoint Ventures Job Board
Apply on LinkedIn
Job highlights
Identified by Google from the original job post
Qualifications
People who do well at Whatnot tend to be comfortable figuring things out as they go, biased toward action, and genuinely curious about what they're building
You should have strong internal customer support skills, excellent problem-solving abilities, and a knack for working cross-functionally in a fast-paced, multi-project environment
Our ideal candidate will bring hands-on technical experience with the tools listed below, as well as the curiosity and adaptability to learn new ones
13 more items(s)
Benefits
Flexible Time off Policy and Company-wide Holidays (including a spring and winter break)
Health Insurance options including Medical, Dental, Vision
Work From Home Support
10 more items(s)
Responsibilities
As our IT Support Engineer, you will be the frontline owner of our IT support experience, managing the daily support queue while providing local hub coverage for our [location] office
This role combines hands-on user support with systems administration, process improvement, and automation—ensuring employees have seamless access to tools and support from onboarding through offboarding
You'll work closely with senior IT engineers and cross-functional stakeholders to maintain high service standards, enforce SLAs, and contribute to strategic initiatives like our JSM migration, Gleanbot AI deployment, and device enforcement
10 more items(s)
Job description
🚀 Join the Future of Commerce with Whatnot!

Whatnot is the largest livestream shopping platform in North America and Europe to buy, sell, and discover the things you love. Whether it's trading cards, fashion, electronics, or live plants, our sellers are building real businesses across hundreds of categories. We're building live commerce at a scale that's never been done in the West, and there's no playbook to copy. The people here are shaping how an entirely new industry develops.

As a remote co-located team, we're inspired by our values and anchored in hubs across the US, UK, Ireland, Poland, Germany, and Australia. We move fast, stay close to our users, and focus on the work that drives the most impact.

We're one of the fastest growing marketplaces and were recently named the #1 Best Startup Employer in America by Forbes. Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce.
💻 Role

As our IT Support Engineer, you will be the frontline owner of our IT support experience, managing the daily support queue while providing local hub coverage for our [location] office. This role combines hands-on user support with systems administration, process improvement, and automation—ensuring employees have seamless access to tools and support from onboarding through offboarding.

💡 Quick Summary

Seeking a career-building opportunity? The IT Systems & Ops Engineer position is now open for candidates interested in the Customer Care sector. This role in Los Angeles offers a professional environment and growth potential.

Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.

Sponsored

Job Details

Company Name: Whatnot

Frequently Asked Questions

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The expected salary for IT Systems & Ops Engineer in Los Angeles is $3,840 - $6,144 (Est.) per month. Actual compensation may vary based on experience and negotiation.
Yes, IT Systems & Ops Engineer is a remote / work from home position. You can apply from anywhere in India.
Basic communication skills, a proactive attitude, and the ability to work in a team are required for IT Systems & Ops Engineer. Previous experience in Customer Care is a plus. Freshers may also apply depending on the employer's requirements.
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