Japanese Speaking Service Desk

Full job description
IMPORTANT - PLEASE READ: We appreciate your interest in joining Accenture in the Philippines. As we continue to enhance our hiring process, it is important for you to complete the registration through our career site (Workday) for us to process your application. After registering, we will get back to you via phone or email. Thank you and we wish you success in your job search.

For applicants outside the Philippines, please take note that this role requires you to work and relocate in Manila, Philippines. If you are still interested, please click apply. Thank you.

General qualifications for a Japanese Bilingual role:

(For foreign candidates) Applicant must be willing to work, relocate and allowed to work in the Philippines
Applicant must be fluent in speaking, writing, and reading using the bilingual language
Japanese Native/N1/N2/N3 level
Non-JLPT holders but is a Japanese National/Native or with a professional Japanese working proficiency are encouraged to apply
Job Description:

Update and maintain various systems/tools per standard process documentation which may include:
Execute transactions without minimal direction, enter data and retrieve information from group specific system (all new hires might require some direction initially)
Conduct data verification
Respond to various requests for information, as needed. Escalate to supervisor as appropriate
File, archive and retrieve documents (paper-based and electronic) using filing standards
Produce standard correspondence by following existing templates. Adhere to client formatting and quality standards. Proof and edit work for syntax, grammar and punctuation
Respond to information requests by searching, summarizing research results and compiling in requested format
May coordinate the work of a small team in areas of high volume transaction processing and/or the training/education of new and/or more junior team members on operation procedures and policies
Follow established policies, procedures and method
May serve as technical and functional resource or super users to other team members
Required Skills and Qualifications:

Language Requirement: Japanese Proficiency
Able to communicate in English
Highly trainable
Good to have BPO experience
Good to have F&A experience, if not, to be upskilled during onboarding
With skills in MS Office (Outlook, Powerpoint, Excel, Word)
Others

Accurate, efficient & organized w/in daily responsibilities
Adaptable to learn new processes, concepts, & skills
Demonstrates the ability to work as part of a team
A good team player & be able to communicate easily w/ Accenture, Client & third parties staff at all levels
Equal Employment Opportunity Statement

All employment decisions shall be made without regard to ag/e, race, creed, color, religion, se/x, national origin, ancestry, disability status, veteran status, ****** orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by federal, state, or local law.

Job candidates will not be obligated to disclose sealed or expunged records of conviction or arrest as part of the hiring process.

Accenture is committed to providing veteran employment opportunities to our service men and women.

Job Type: Full-time

Benefits:

Health insurance
Leave encashment
Life insurance
Paid sick time
Paid time off
Work from home