Job Description
Job Description :
Job Responsibilities : 1. Drive home connect and care operations in the assigned territory 2. Source and train technicians by teeing up with target colleges 3. Conduct classroom and on the job trainings for technicians 4. Mentor and guide technicians to enhance productivity 5. Ensure zero defect execution of home connect activity 6. Drive home connect installation and fault repair related SLA 7. Ensure customer satisfaction 8.
Ensure adherence to processes as per company defined SLAs Skills & Competencies : 1. Product service knowledge 2. Knowledge of IT tools usage 3. Speak local language 4. Planning and organizing skills 5. Team Management Skills 6. Execution excellence 7. Communication skills 8. Coaching skills +. Customer focus
Job Responsibilities : 1. Drive home connect and care operations in the assigned territory 2. Source and train technicians by teeing up with target colleges 3. Conduct classroom and on the job trainings for technicians 4. Mentor and guide technicians to enhance productivity 5. Ensure zero defect execution of home connect activity 6. Drive home connect installation and fault repair related SLA 7. Ensure customer satisfaction 8.
Ensure adherence to processes as per company defined SLAs Skills & Competencies : 1. Product service knowledge 2. Knowledge of IT tools usage 3. Speak local language 4. Planning and organizing skills 5. Team Management Skills 6. Execution excellence 7. Communication skills 8. Coaching skills +. Customer focus
💡 Quick Summary
Seeking a career-building opportunity? The JC Home Connect Master Supervisor A position is now open for candidates interested in the Customer Care Executive sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
