Job Description
Job Responsibilities
:
1. Responsible for Jio Home Delivery (JHD) in JC Operation
2. Manage and supervise various outbound channels to ensure high service
levels for JHD customers
3. Recruit, train & deploy outbound direct sales agents in JC area as
per the given target
4. Monitor refresher training on JHD process and product knowledge to
agents
5. Drive Lead Acceptance & Lead Delivery on day to today basis
6. Ensure JC Level Master Configurations on JHD platform - Agents,
Stores, PIN Codes, Products
7. JC territory planning to ensure 100% manning coverage
8. Supervise and manage General Trade & Own Store promoters (xDSS) for
Home Delivery
+. Propose improvements to ensure augmented customer experience
10. Monitor and gather competition/industry plan, initiatives, policies
and best practices
• Education Requirement :
Graduate in any discipline / (MBA or equivalent preferred)
• Experience Requirement :
Graduate: 4-8 Years / MBA: Min. 2-6 years
• Skills & Competencies :
1. Knowledge of managing , supervising direct sales teams of min 8-10
people
2. Knowledge of product and market
3. Knowledge of Direct Sales Practices
4. Team Recruitment Skills
5. Target orientation
6. Customer focus
:
1. Responsible for Jio Home Delivery (JHD) in JC Operation
2. Manage and supervise various outbound channels to ensure high service
levels for JHD customers
3. Recruit, train & deploy outbound direct sales agents in JC area as
per the given target
4. Monitor refresher training on JHD process and product knowledge to
agents
5. Drive Lead Acceptance & Lead Delivery on day to today basis
6. Ensure JC Level Master Configurations on JHD platform - Agents,
Stores, PIN Codes, Products
7. JC territory planning to ensure 100% manning coverage
8. Supervise and manage General Trade & Own Store promoters (xDSS) for
Home Delivery
+. Propose improvements to ensure augmented customer experience
10. Monitor and gather competition/industry plan, initiatives, policies
and best practices
• Education Requirement :
Graduate in any discipline / (MBA or equivalent preferred)
• Experience Requirement :
Graduate: 4-8 Years / MBA: Min. 2-6 years
• Skills & Competencies :
1. Knowledge of managing , supervising direct sales teams of min 8-10
people
2. Knowledge of product and market
3. Knowledge of Direct Sales Practices
4. Team Recruitment Skills
5. Target orientation
6. Customer focus
💡 Quick Summary
Seeking a career-building opportunity? The JC Home Delivery Lead A position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Rajkot offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
