Job Description
Job Title: Junior Customer Operations Executive
Company: Direct7 Networks
Location: Kochi, Kerala
Job Description:
• Workflow Analysis: Analyzing support workflows and suggesting improvements to enhance efficiency and effectiveness.
• Product Collaboration: Collaborating closely with product teams to provide insights and feedback on product changes related to the customer service department.
• Technical Support: Providing technical support to customers within agreed Service Level Agreements (SLAs), ensuring prompt issue resolution and adherence to established timelines.
• Configuration Assistance: Assisting internal teams and clients with configuration setups to ensure smooth operations and optimal functionality.
• Issue Resolution: Identifying and resolving issues through various communication channels such as chat, emails, and calls.
• Sales Assistance: Supporting the sales process by providing potential leads with detailed information about the company's products and services.
• Communication Skills: Demonstrating proficiency in English, both verbal and written.
Experience:
• 0.5-2 years of experience in customer support/customer operations/Technical support.
• MS Office knowledge is mandatory
• Bachelor's degree preferred.
• Willing to work in rotational shift
Company: Direct7 Networks
Location: Kochi, Kerala
Job Description:
• Workflow Analysis: Analyzing support workflows and suggesting improvements to enhance efficiency and effectiveness.
• Product Collaboration: Collaborating closely with product teams to provide insights and feedback on product changes related to the customer service department.
• Technical Support: Providing technical support to customers within agreed Service Level Agreements (SLAs), ensuring prompt issue resolution and adherence to established timelines.
• Configuration Assistance: Assisting internal teams and clients with configuration setups to ensure smooth operations and optimal functionality.
• Issue Resolution: Identifying and resolving issues through various communication channels such as chat, emails, and calls.
• Sales Assistance: Supporting the sales process by providing potential leads with detailed information about the company's products and services.
• Communication Skills: Demonstrating proficiency in English, both verbal and written.
Experience:
• 0.5-2 years of experience in customer support/customer operations/Technical support.
• MS Office knowledge is mandatory
• Bachelor's degree preferred.
• Willing to work in rotational shift
💡 Quick Summary
Seeking a career-building opportunity? The Jr|Customer Operation Executive position is now open for candidates interested in the Operations Executive Jobs sector. This role in Kochi offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.
