Job Description
Job Description
About Z
Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.
We are proud to be the Kiwi contingent of Ampol, an independent Trans-Tasman energy company, with trading offices across the globe, which are united behind our shared purpose. While many of the challenges and opportunities we face go beyond national boundaries, together we have the scale, influence, and capability to deliver for our customers, communities, and our people.
About the team
Our Lubricants Team perform an important role by supporting a base of commercial customers across New Zealand with high quality Caltex Lubricants, providing both the products and the technical support to keep their businesses moving. We are ambitious with our goals in the Lubricants market and pride ourselves on the valuable partnerships we create with our customers.
About the role
Working as a Kaitaki Hononga Pakihi - Hekewaku Account Manager – Lubricants your customer base will be varied, from commercial workshops and civil contractors to big box retailers and will see you draw on your strong commercial acumen, stakeholder and relationship management and retailer to retailer experience to drive in particular our partnerships with large retailers.
We are excited to build our team, if this sparks your interest and matches your experience we would love to kōrero!
You will have the opportunity to
Be responsible for business development, marketing and promotional calendars, customer relationship management and customer profitability management within your region
Own the development, profitability, and stakeholder management for the Z Retail and High St channels
Hold responsibility for achieving increased volume, revenue, credit/risk, and growth targets for allocated customer portfolio set within the overall Lubricants Sales Strategy.
Use your knowledge to lead RFP tenders, contract negotiation and account reviews including analysis of market trends and customer performance
Manage, support and advise an existing customer base ensuring trusting relationships and managing profitability to ensure retention
Work closely with the Lubricants Manager to create and implement sales strategies
Support and grow capability within the team
Work with the Lubricants Manager to manage our Lubricants distribution network
Travel and get out and about to our customer network!
What you’ll bring to Z
Significant experience in an Account or Sales Manager role with demonstrated experience of both building new business, maintaining existing relationships and achieving sales goals
Significant experience within retail and marketing sales with a deep understanding of retail drivers to create, implement, and manage promotional calendars and execution for our High St and Retail channels
The drive to seek out new opportunities and the experience and knowledge to convert these into loyal customers
Strong commercial acumen to work with key retail stakeholders and customers and proven capability in understanding how businesses operate, make informed decisions and drive profitability through strategic thinking and market awareness
Confidence with reviewing and negotiating contracts, identifying discrepancies, business risk or issues
A customer focus and the ability to design and deliver an exceptional Z experience
Boundless energy, determination and enthusiasm for driving success and growing the business!
Excellent communication and interpersonal skills to build rapport and form partnerships that support business success
The ability to support and mentor people and a genuine desire to bring others on the journey through knowledge sharing
Flexibility to commit to a role with regular travel and a clean driver’s license
And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.
Don’t meet every single requirement? At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
What we can offer you
A competitive remuneration package including short-term incentive plan, medical insurance and an enhanced employer contribution for KiwiSaver
Generous leave provisions including sick leave, parental leave benefits and the option to buy additional leave
The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
Access to Z’s Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 150+ retailers in Aotearoa New Zealand that assist with everyday living expenses
The opportunity to contribute and be part of a supportive team that is here to make a difference
A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you
The base salary range for this role is $120,000 to $140,000 per annum, plus 15% STI based on company and individual performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.
Why Z?
Z has always been a proud Kiwi company. We’re aspirational for our future, confident of our role in Aotearoa New Zealand’s success and deeply loyal to our customers, communities and people.
At Z we focus on achieving extraordinary outcomes by setting the appropriate context, rather than by telling our people what to do. By doing this, high performing and talented people deliver better results and are more personally fulfilled.
We care deeply for our people while pushing them to achieve their best as individuals and collectively as an organisation. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong Group values, Whakatika Move as One, Whakaora Make it Happen, Whakamana Make it Count - have created an open and inclusive workplace that promotes personal development and is underpinned by a desire for our people and our communities to succeed.
One of the things we stand for at Z is Diversity & Inclusion. It is our belief that having a diverse workforce make it possible for our people to truly be themselves and deliver on our aspirations for Z.
We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If Z sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why. This is our founding document and provides further insights in what it means to part of the Z whānau.
If Z feels like a good match for your head and your heart, come join us for one heck of a journey!
Whakauru | Apply
Please include a cover letter in your application, telling us why you’re a great fit for Z.
Applications close: Thursday 26th February 2026
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
To be considered for this position you must have the legal right to live and work in New Zealand
About Z
Z has a clear purpose: Powering better journeys, today and tomorrow. As one of New Zealand’s largest transport energy companies, we have a commitment to delivering safe, secure, and reliable transport energy – with the opportunity to deliver new journeys, with new energy solutions in a changing world.
We are proud to be the Kiwi contingent of Ampol, an independent Trans-Tasman energy company, with trading offices across the globe, which are united behind our shared purpose. While many of the challenges and opportunities we face go beyond national boundaries, together we have the scale, influence, and capability to deliver for our customers, communities, and our people.
About the team
Our Lubricants Team perform an important role by supporting a base of commercial customers across New Zealand with high quality Caltex Lubricants, providing both the products and the technical support to keep their businesses moving. We are ambitious with our goals in the Lubricants market and pride ourselves on the valuable partnerships we create with our customers.
About the role
Working as a Kaitaki Hononga Pakihi - Hekewaku Account Manager – Lubricants your customer base will be varied, from commercial workshops and civil contractors to big box retailers and will see you draw on your strong commercial acumen, stakeholder and relationship management and retailer to retailer experience to drive in particular our partnerships with large retailers.
We are excited to build our team, if this sparks your interest and matches your experience we would love to kōrero!
You will have the opportunity to
Be responsible for business development, marketing and promotional calendars, customer relationship management and customer profitability management within your region
Own the development, profitability, and stakeholder management for the Z Retail and High St channels
Hold responsibility for achieving increased volume, revenue, credit/risk, and growth targets for allocated customer portfolio set within the overall Lubricants Sales Strategy.
Use your knowledge to lead RFP tenders, contract negotiation and account reviews including analysis of market trends and customer performance
Manage, support and advise an existing customer base ensuring trusting relationships and managing profitability to ensure retention
Work closely with the Lubricants Manager to create and implement sales strategies
Support and grow capability within the team
Work with the Lubricants Manager to manage our Lubricants distribution network
Travel and get out and about to our customer network!
What you’ll bring to Z
Significant experience in an Account or Sales Manager role with demonstrated experience of both building new business, maintaining existing relationships and achieving sales goals
Significant experience within retail and marketing sales with a deep understanding of retail drivers to create, implement, and manage promotional calendars and execution for our High St and Retail channels
The drive to seek out new opportunities and the experience and knowledge to convert these into loyal customers
Strong commercial acumen to work with key retail stakeholders and customers and proven capability in understanding how businesses operate, make informed decisions and drive profitability through strategic thinking and market awareness
Confidence with reviewing and negotiating contracts, identifying discrepancies, business risk or issues
A customer focus and the ability to design and deliver an exceptional Z experience
Boundless energy, determination and enthusiasm for driving success and growing the business!
Excellent communication and interpersonal skills to build rapport and form partnerships that support business success
The ability to support and mentor people and a genuine desire to bring others on the journey through knowledge sharing
Flexibility to commit to a role with regular travel and a clean driver’s license
And of course, you’ll be passionate about what matters to Z, embracing and living our values to help us deliver on our aspirations and broader commitment to Aotearoa New Zealand.
Don’t meet every single requirement? At Z we are dedicated to building a diverse, inclusive and authentic workplace, so if you’re excited about this role but your past experience doesn’t align perfectly with every qualification in the job description, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
What we can offer you
A competitive remuneration package including short-term incentive plan, medical insurance and an enhanced employer contribution for KiwiSaver
Generous leave provisions including sick leave, parental leave benefits and the option to buy additional leave
The balance of hybrid working, enjoy some of your week at home and some in our welcoming office space
Access to Z’s Benefits & Recognition platform providing you access to retail discounts and cashbacks at over 150+ retailers in Aotearoa New Zealand that assist with everyday living expenses
The opportunity to contribute and be part of a supportive team that is here to make a difference
A chance to build your own capability through learning from some of the industry’s most knowledgeable people who have a desire to share their insights along with access to upskilling opportunities and career development across the organisation
Two days a year to do Good in your Hood, though our volunteering scheme, a chance for you to help others in your community in a meaningful way to you
The base salary range for this role is $120,000 to $140,000 per annum, plus 15% STI based on company and individual performance, a 5% KiwiSaver employer contribution and health insurance through Southern Cross.
Why Z?
Z has always been a proud Kiwi company. We’re aspirational for our future, confident of our role in Aotearoa New Zealand’s success and deeply loyal to our customers, communities and people.
At Z we focus on achieving extraordinary outcomes by setting the appropriate context, rather than by telling our people what to do. By doing this, high performing and talented people deliver better results and are more personally fulfilled.
We care deeply for our people while pushing them to achieve their best as individuals and collectively as an organisation. Our flexible working approach and Rainbow Tick and Gender Tick accreditations - backed by our strong Group values, Whakatika Move as One, Whakaora Make it Happen, Whakamana Make it Count - have created an open and inclusive workplace that promotes personal development and is underpinned by a desire for our people and our communities to succeed.
One of the things we stand for at Z is Diversity & Inclusion. It is our belief that having a diverse workforce make it possible for our people to truly be themselves and deliver on our aspirations for Z.
We’re distinctive in our approach and if you’re up for a challenge, we’d love you to be part of it. If Z sounds like a place you believe you can add value and grow your own capability, then make sure you read Our Why. This is our founding document and provides further insights in what it means to part of the Z whānau.
If Z feels like a good match for your head and your heart, come join us for one heck of a journey!
Whakauru | Apply
Please include a cover letter in your application, telling us why you’re a great fit for Z.
Applications close: Thursday 26th February 2026
Please note that we may begin shortlisting as we receive applications. We encourage early applications as we may withdraw the advertising at any time.
To be considered for this position you must have the legal right to live and work in New Zealand
💡 Quick Summary
Seeking a career-building opportunity? The Kaitaki Hononga Pakihi – Hekewaku Account Manager - Lubricants position is now open for candidates interested in the Customer Care sector. This role in Auckland offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
