Job Description
Company Description
Pact’s Contract Manufacturing division operates across a broad range of FMCG categories, including laundry, household cleaning, personal care, skincare, cosmetics, automotive, pest control, edible oils, air care, and pet care. Our purpose‑built manufacturing facilities and strong investment in technology and R&D enable efficient, cost‑effective production and reliable supply chain execution. Our priority is to sustainably bring brands to life!
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Job Description
About the Role
We are seeking a Key Account Support Officer to support a leading Australian FMCG customer. This role partners closely with the National Business Manager to ensure high‑quality service delivery in a fast‑paced contract manufacturing environment. The position is a critical customer‑facing and coordination‑focused role, requiring close collaboration with internal teams across sales, production, logistics, and finance. The ideal candidate will be proactive, detail-oriented, and customer-focused, assisting in maintaining strong, long-lasting relationships with customers while ensuring smooth customer service support. This role offers structured guidance and mentorship, with opportunities for longer‑term development within the business.
Key Accountabilities:
Customer Support & Inquiry Management, act as the primary point of contact for key customers, managing inquiries, complaints, and feedback professionally and efficiently
Provide accurate and timely updates on product availability, pricing, order status, and delivery timelines
Proactively communicate any changes or delays to ensure a high level of customer satisfaction
Resolve customer complaints and product-related issues with empathy and professionalism
Work closely with internal teams to deliver swift resolutions, escalating as required
Identify opportunities to improve processes and enhance customer experience
Build and maintain strong, long-term customer relationships
Participate in internal and customer WIP meetings, providing updates and managing follow-ups
Collaboration and Coordination, Liaise with Sales, Production, Logistics, and Finance to ensure smooth order fulfilment
Ensure customer requirements are clearly communicated across teams
Support the National Business Manager with quotations, order processing, and documentation
Generate reports on service metrics and performance
About You:
Minimum 5 years’ experience in customer service, sales support, or project coordination
FMCG or manufacturing experience preferred
Strong communication, organisation, and problem-solving skills
Experience with SAP and Microsoft Office Suite
Qualifications
Degree or Diploma in Business Administration, Project Management, Customer Service, or similar
Additional Information
Pact’s Contract Manufacturing division operates across a broad range of FMCG categories, including laundry, household cleaning, personal care, skincare, cosmetics, automotive, pest control, edible oils, air care, and pet care. Our purpose‑built manufacturing facilities and strong investment in technology and R&D enable efficient, cost‑effective production and reliable supply chain execution. Our priority is to sustainably bring brands to life!
similar
Job Description
About the Role
We are seeking a Key Account Support Officer to support a leading Australian FMCG customer. This role partners closely with the National Business Manager to ensure high‑quality service delivery in a fast‑paced contract manufacturing environment. The position is a critical customer‑facing and coordination‑focused role, requiring close collaboration with internal teams across sales, production, logistics, and finance. The ideal candidate will be proactive, detail-oriented, and customer-focused, assisting in maintaining strong, long-lasting relationships with customers while ensuring smooth customer service support. This role offers structured guidance and mentorship, with opportunities for longer‑term development within the business.
Key Accountabilities:
Customer Support & Inquiry Management, act as the primary point of contact for key customers, managing inquiries, complaints, and feedback professionally and efficiently
Provide accurate and timely updates on product availability, pricing, order status, and delivery timelines
Proactively communicate any changes or delays to ensure a high level of customer satisfaction
Resolve customer complaints and product-related issues with empathy and professionalism
Work closely with internal teams to deliver swift resolutions, escalating as required
Identify opportunities to improve processes and enhance customer experience
Build and maintain strong, long-term customer relationships
Participate in internal and customer WIP meetings, providing updates and managing follow-ups
Collaboration and Coordination, Liaise with Sales, Production, Logistics, and Finance to ensure smooth order fulfilment
Ensure customer requirements are clearly communicated across teams
Support the National Business Manager with quotations, order processing, and documentation
Generate reports on service metrics and performance
About You:
Minimum 5 years’ experience in customer service, sales support, or project coordination
FMCG or manufacturing experience preferred
Strong communication, organisation, and problem-solving skills
Experience with SAP and Microsoft Office Suite
Qualifications
Degree or Diploma in Business Administration, Project Management, Customer Service, or similar
Additional Information
💡 Quick Summary
Seeking a career-building opportunity? The Key Account Support Coordinator position is now open for candidates interested in the Customer Care sector. This role in Liverpool offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
