Job Description
The HR Shared Services Knowledge Management Specialist will be responsible for developing and maintaining knowledge repositories, creating training materials, and supporting the HR Shared Services (HRSS) team with content management. This role will serve as the key liaison between HR content owners and technical teams to ensure accurate, up-to-date, and user-friendly knowledge resources are available to all stakeholders.
Key Responsibilities
Content Management (HR Hive & Related Repositories)
Maintain HR knowledge repositories and support content management by collaborating with HR content owners
Establish appropriate content & document management processes and governance including:
Access rights management
Document uploads
SharePoint page design for new document/content sections
Change control
Document tracking & archiving
Lead repository management projects such as HR Hive review
Work with Oracle Tech team to leverage Oracle as future HR repository
Explore Oracle content management capabilities
Project manage & execute related migration, content design and set-up
Knowledge Management Article Development
Develop knowledge articles for HR, HRSS Helpdesk community & employees to strengthen understanding of HR policies, processes & systems
Collaborate with HR and HRSS partners to develop knowledge articles supporting:
New service migrations to HRSD
Continuous improvement projects
HTR process design/optimizations
Collaborate with Centers of Excellence (CoEs) on policy & process related FAQs for Oracle-related enhancements
Engage with HRSS Global Process Owners and stakeholders to ensure content accuracy and continuous improvement
Proactively source feedback on knowledge articles for improvements
Partner with Oracle Tech team to leverage Oracle KM tools like Oracle Guided Learning (OGL) and Digital Assistant (DA)
HRSS Delivery Knowledge Management & Learning
Collaborate with HRSS Delivery Lead to establish robust competency framework and training program
Support the internal Service Delivery Partner model by helping build subject matter expertise
Develop FAQs to enable HRSS Delivery agents to provide level 1 (simple) responses across HTR processes
Work with HRSS Delivery Head to audit Vendor's competency & training plans vis-a-vis the service catalogue
HRSS Newsletter & Townhall Management
Maintain newsletter template and coordinate with HRSS Head and Leads for monthly content
Support content review and coordinate with Communications team on newsletter roll-out
Generate reports to track readership
Work with HRSS Head to establish agenda for monthly HRSS Townhall
Coordinate with contributors to create townhall presentation deck
Send invites and manage townhall sessions
Qualifications
Required
Bachelor's Degree plus 4-6 years of relevant experience
Proven skills in managing knowledge portals/employee portals and document repositories including SharePoint
Demonstrated experience in document management
Proven skills in developing knowledge articles and training collaterals (interactive, consumer-friendly content)
Ability to deliver technical information succinctly with use of diagrams, infographics, videos, etc.
Advanced skills in Excel, PowerPoint, Visio and other standard office software
Advanced skills in Oracle HCM suite of digital KM tools like Digital Assistant, Oracle Guided Learning, SharePoint
Experience using AI tools to generate training videos
Excellent written, oral, and visual media communication skills
Demonstrated project management, analytical and process orientation skills
Preferred
Knowledge of HR processes and practices
Focus on customer service with ability to tailor KM offerings to meet user needs
Strong organizational, project planning and analytical skills
Superior attention to detail
Key Responsibilities
Content Management (HR Hive & Related Repositories)
Maintain HR knowledge repositories and support content management by collaborating with HR content owners
Establish appropriate content & document management processes and governance including:
Access rights management
Document uploads
SharePoint page design for new document/content sections
Change control
Document tracking & archiving
Lead repository management projects such as HR Hive review
Work with Oracle Tech team to leverage Oracle as future HR repository
Explore Oracle content management capabilities
Project manage & execute related migration, content design and set-up
Knowledge Management Article Development
Develop knowledge articles for HR, HRSS Helpdesk community & employees to strengthen understanding of HR policies, processes & systems
Collaborate with HR and HRSS partners to develop knowledge articles supporting:
New service migrations to HRSD
Continuous improvement projects
HTR process design/optimizations
Collaborate with Centers of Excellence (CoEs) on policy & process related FAQs for Oracle-related enhancements
Engage with HRSS Global Process Owners and stakeholders to ensure content accuracy and continuous improvement
Proactively source feedback on knowledge articles for improvements
Partner with Oracle Tech team to leverage Oracle KM tools like Oracle Guided Learning (OGL) and Digital Assistant (DA)
HRSS Delivery Knowledge Management & Learning
Collaborate with HRSS Delivery Lead to establish robust competency framework and training program
Support the internal Service Delivery Partner model by helping build subject matter expertise
Develop FAQs to enable HRSS Delivery agents to provide level 1 (simple) responses across HTR processes
Work with HRSS Delivery Head to audit Vendor's competency & training plans vis-a-vis the service catalogue
HRSS Newsletter & Townhall Management
Maintain newsletter template and coordinate with HRSS Head and Leads for monthly content
Support content review and coordinate with Communications team on newsletter roll-out
Generate reports to track readership
Work with HRSS Head to establish agenda for monthly HRSS Townhall
Coordinate with contributors to create townhall presentation deck
Send invites and manage townhall sessions
Qualifications
Required
Bachelor's Degree plus 4-6 years of relevant experience
Proven skills in managing knowledge portals/employee portals and document repositories including SharePoint
Demonstrated experience in document management
Proven skills in developing knowledge articles and training collaterals (interactive, consumer-friendly content)
Ability to deliver technical information succinctly with use of diagrams, infographics, videos, etc.
Advanced skills in Excel, PowerPoint, Visio and other standard office software
Advanced skills in Oracle HCM suite of digital KM tools like Digital Assistant, Oracle Guided Learning, SharePoint
Experience using AI tools to generate training videos
Excellent written, oral, and visual media communication skills
Demonstrated project management, analytical and process orientation skills
Preferred
Knowledge of HR processes and practices
Focus on customer service with ability to tailor KM offerings to meet user needs
Strong organizational, project planning and analytical skills
Superior attention to detail
💡 Quick Summary
Seeking a career-building opportunity? The KNOWLEDGE MANAGEMENT SPECIALIST (HR Systems) position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Mumbai offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
