Job Description
L3 Technical Support Engineer | SQL | Data Platform | Azure | Databricks | ServiceNow
An excellent opportunity has arisen with a global organisation recognised for its expertise in data, AI, and technology‑driven transformation. This company partners with major enterprises to modernise operations, optimise performance, and unlock new growth through innovation.
We are now seeking an experienced L3 Technical Support Engineer to take ownership of complex technical issues across high‑availability retail systems, including POS, e‑commerce data platforms, and backend integrations.
This role involves close collaboration with product and engineering teams and will play a key part in ensuring the stability and performance of mission‑critical retail environments.
📍 Hybrid (Leeds-based, 2–3 days onsite)
💼 Permanent
💰 Highly Competitive Salary + Bonus & Benefits
Key Responsibilities
• Resolve complex technical issues escalated from L2 support across retail systems (POS, inventory, CRM, e‑commerce)
• Work collaboratively with development, QA, and engineering teams to diagnose and resolve platform issues
• Mentor and support L1 and L2 technical teams
• Participate in 24/7 on‑call rotations for critical incident response
• Ensure stability, high availability, and performance of core retail systems
What We’re Looking For
• 5+ years’ experience in technical support, including at least 2 years in an L3 role
• Strong knowledge of retail systems architecture (POS, ERP, CRM, payment gateways)
• Proficiency in:
• Database management: SQL, Oracle
• Scripting: Python, Bash
• System administration: Linux/Windows
• Experience working with Azure
• Familiarity with ITIL frameworks and incident management tools (ServiceNow, JIRA)
• Experience with monitoring tools such as Azure Monitor, Splunk, or Datadog
• Strong communication skills and experience in customer‑facing environments
Benefits
• Highly competitive salary
• Annual performance bonus
• Private healthcare
• Pension scheme
• Professional development and training opportunities
If you’re passionate about technical problem‑solving and are looking to grow within a forward‑thinking organisation, we’d love to hear from you.
Apply now or get in touch for more details.
L3 Technical Support Engineer | SQL | Data Platform | Azure | Databricks | ServiceNow
An excellent opportunity has arisen with a global organisation recognised for its expertise in data, AI, and technology‑driven transformation. This company partners with major enterprises to modernise operations, optimise performance, and unlock new growth through innovation.
We are now seeking an experienced L3 Technical Support Engineer to take ownership of complex technical issues across high‑availability retail systems, including POS, e‑commerce data platforms, and backend integrations.
This role involves close collaboration with product and engineering teams and will play a key part in ensuring the stability and performance of mission‑critical retail environments.
📍 Hybrid (Leeds-based, 2–3 days onsite)
💼 Permanent
💰 Highly Competitive Salary + Bonus & Benefits
Key Responsibilities
• Resolve complex technical issues escalated from L2 support across retail systems (POS, inventory, CRM, e‑commerce)
• Work collaboratively with development, QA, and engineering teams to diagnose and resolve platform issues
• Mentor and support L1 and L2 technical teams
• Participate in 24/7 on‑call rotations for critical incident response
• Ensure stability, high availability, and performance of core retail systems
What We’re Looking For
• 5+ years’ experience in technical support, including at least 2 years in an L3 role
• Strong knowledge of retail systems architecture (POS, ERP, CRM, payment gateways)
• Proficiency in:
• Database management: SQL, Oracle
• Scripting: Python, Bash
• System administration: Linux/Windows
• Experience working with Azure
• Familiarity with ITIL frameworks and incident management tools (ServiceNow, JIRA)
• Experience with monitoring tools such as Azure Monitor, Splunk, or Datadog
• Strong communication skills and experience in customer‑facing environments
Benefits
• Highly competitive salary
• Annual performance bonus
• Private healthcare
• Pension scheme
• Professional development and training opportunities
If you’re passionate about technical problem‑solving and are looking to grow within a forward‑thinking organisation, we’d love to hear from you.
Apply now or get in touch for more details.
L3 Technical Support Engineer | SQL | Data Platform | Azure | Databricks | ServiceNow
💡 Quick Summary
Seeking a career-building opportunity? The L3 Support / Data Engineer position is now open for candidates interested in the Bank Jobs sector. This role in England offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.