Job Description
Are you a customer-obsessed advisor who can translate complex AI capabilities into measurable outcomes? We’re seeking a Lead AI Client Advisor to partner with key customers, deepen adoption and value realization, and elevate the end-to-end experience across our AI Solutions portfolio.
In this role, you will drive satisfaction and retention of key customers by increasing product adoption, utilization, and value realization. Acting as a trusted advisor, you will engage directly with clients to understand their use cases, guide solution adoption, and relay insights that inform continuous product and customer experience improvements.
About the Role
In this opportunity as Lead AI Client Advisor, you will:
Customer Engagement: Lead meetings to understand and document customer use cases, share best practices, and advise on communication strategies.
Driving Adoption: Provide training to boost product use and identify opportunities for better utilization of AI solutions and legal tech.
Value Realization: Help measure ROI and guide customers toward desired outcomes.
Retention and Expansion: Collaborate with teams to find upselling opportunities and ensure customer satisfaction.
Customer Advocacy: Promote customer success stories and support long-term goal planning.
Collaboration: Work with sales, marketing, and partners to develop campaigns and align strategies.
Product Roadmap: Collect feedback to inform product development and M&A decisions.
Thought Leadership: Share insights through papers, events, and community engagement.
About You
You’re a fit for the role of Lead AI Client Advisor if you have the following required qualifications:
Legal experience and practical knowledge of legal practice.
Experience in supporting change management and digital transformation efforts.
Proven customer-centric mindset and commitment to exceptional service.
In-depth understanding of TR content, AI, and software technology products.
Experience in building and maintaining strategic customer relationships.
Excellent executive-level verbal and written communication skills.
Ability to analyse data and solve complex customer challenges.
In this role, you will drive satisfaction and retention of key customers by increasing product adoption, utilization, and value realization. Acting as a trusted advisor, you will engage directly with clients to understand their use cases, guide solution adoption, and relay insights that inform continuous product and customer experience improvements.
About the Role
In this opportunity as Lead AI Client Advisor, you will:
Customer Engagement: Lead meetings to understand and document customer use cases, share best practices, and advise on communication strategies.
Driving Adoption: Provide training to boost product use and identify opportunities for better utilization of AI solutions and legal tech.
Value Realization: Help measure ROI and guide customers toward desired outcomes.
Retention and Expansion: Collaborate with teams to find upselling opportunities and ensure customer satisfaction.
Customer Advocacy: Promote customer success stories and support long-term goal planning.
Collaboration: Work with sales, marketing, and partners to develop campaigns and align strategies.
Product Roadmap: Collect feedback to inform product development and M&A decisions.
Thought Leadership: Share insights through papers, events, and community engagement.
About You
You’re a fit for the role of Lead AI Client Advisor if you have the following required qualifications:
Legal experience and practical knowledge of legal practice.
Experience in supporting change management and digital transformation efforts.
Proven customer-centric mindset and commitment to exceptional service.
In-depth understanding of TR content, AI, and software technology products.
Experience in building and maintaining strategic customer relationships.
Excellent executive-level verbal and written communication skills.
Ability to analyse data and solve complex customer challenges.
💡 Quick Summary
Seeking a career-building opportunity? The Lead AI Client Advisor position is now open for candidates interested in the Remote Jobs sector. This role in Pyrmont offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Remote Jobs is a plus.