Job Description
Company Description
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
JOB FUNCTION: Minimum 5 years’ experience in Finance/Accounting or B2B Account Receivables environment. UL’s Collection Lead is an experienced and motivated collections professional capable of cultivating customer relationships, recognizing delinquency trends, identifying root cause collection issues. Provide training and coaching to team members. Support supervisor/manager to achieve assigned goals and objectives. JOB RESPONSIBILITIES: 1. Perform all duties of Collector role. 2. Reconcile complicated account issues which may require scheduled calls with the customer, sales, and CEC 3. Positively interact with upset and challenging customers, including Global customers 4. Build strong relationships with various departments within UL 5. Manage and collect requested report detail for supervisor/manager 6. Review Work Requests for completion 7. Providing training and coaching to team members 8. Continually review department procedures for process improvements +. Performs other duties as directed.
Qualifications
B. Com GraduateStrong Microsoft Office skills (Excel, Power point, Outlook)Demonstrated skills to work independentlyProven ability to strategically interact with customersStrong communication skills Able to prioritize and manage stressful situationsGood Team PlayerKnowledge of Oracle, high radius, Cforia is an added advantage
WNS (Holdings) Limited (NYSE: WNS), is a leading Business Process Management (BPM) company. We combine our deep industry knowledge with technology and analytics expertise to co-create innovative, digital-led transformational solutions with clients across 10 industries. We enable businesses in Travel, Insurance, Banking and Financial Services, Manufacturing, Retail and Consumer Packaged Goods, Shipping and Logistics, Healthcare, and Utilities to re-imagine their digital future and transform their outcomes with operational excellence.We deliver an entire spectrum of BPM services in finance and accounting, procurement, customer interaction services and human resources leveraging collaborative models that are tailored to address the unique business challenges of each client. We co-create and execute the future vision of 400+ clients with the help of our 44,000+ employees.
Job Description
JOB FUNCTION: Minimum 5 years’ experience in Finance/Accounting or B2B Account Receivables environment. UL’s Collection Lead is an experienced and motivated collections professional capable of cultivating customer relationships, recognizing delinquency trends, identifying root cause collection issues. Provide training and coaching to team members. Support supervisor/manager to achieve assigned goals and objectives. JOB RESPONSIBILITIES: 1. Perform all duties of Collector role. 2. Reconcile complicated account issues which may require scheduled calls with the customer, sales, and CEC 3. Positively interact with upset and challenging customers, including Global customers 4. Build strong relationships with various departments within UL 5. Manage and collect requested report detail for supervisor/manager 6. Review Work Requests for completion 7. Providing training and coaching to team members 8. Continually review department procedures for process improvements +. Performs other duties as directed.
Qualifications
B. Com GraduateStrong Microsoft Office skills (Excel, Power point, Outlook)Demonstrated skills to work independentlyProven ability to strategically interact with customersStrong communication skills Able to prioritize and manage stressful situationsGood Team PlayerKnowledge of Oracle, high radius, Cforia is an added advantage
💡 Quick Summary
Seeking a career-building opportunity? The Lead Associate - Operations position is now open for candidates interested in the Operations Executive Jobs sector. This role in Bangalore offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.