Job Description
Lead - Customer Experience and Quality Management
adani capital pvt ltd • Jaipur, Rajasthan • via Apna Jobs
9 hours ago
Full–time
Apply on Apna Jobs
Job description
Lead – Customer Experience & Quality
Responsibilities
Operational Excellence & Strategy Alignment:
Assist in executing the airport’s customer experience strategy by implementing initiatives that improve passenger satisfaction and ensure a consistent customer journey.
Manage day-to-day operational performance, monitor passenger journey touchpoints to identify areas for improvement and ensure seamless and enjoyable passenger experience.
Develop a data-driven, metrics-focused approach to evaluate and innovate operational processes, ensuring measurable improvements and a strong ROI.
Customer Experience Improvement:
Act as the Voice of the Customer, championing initiatives that prioritize customer needs and improve their journey across the airport.
Drive brand advocacy and loyalty by fostering a proactive, first-class customer experience and promoting change where necessary to support customer satisfaction.
Regularly observe service gaps, learn from past experiences, and anticipate future guest needs to continuously improve processes, infrastructure, and overall service.
adani capital pvt ltd • Jaipur, Rajasthan • via Apna Jobs
9 hours ago
Full–time
Apply on Apna Jobs
Job description
Lead – Customer Experience & Quality
Responsibilities
Operational Excellence & Strategy Alignment:
Assist in executing the airport’s customer experience strategy by implementing initiatives that improve passenger satisfaction and ensure a consistent customer journey.
Manage day-to-day operational performance, monitor passenger journey touchpoints to identify areas for improvement and ensure seamless and enjoyable passenger experience.
Develop a data-driven, metrics-focused approach to evaluate and innovate operational processes, ensuring measurable improvements and a strong ROI.
Customer Experience Improvement:
Act as the Voice of the Customer, championing initiatives that prioritize customer needs and improve their journey across the airport.
Drive brand advocacy and loyalty by fostering a proactive, first-class customer experience and promoting change where necessary to support customer satisfaction.
Regularly observe service gaps, learn from past experiences, and anticipate future guest needs to continuously improve processes, infrastructure, and overall service.
💡 Quick Summary
Seeking a career-building opportunity? The Lead - Customer Experience and Quality Management position is now open for candidates interested in the Customer Care Executive sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
