Job Description
Lead, Member Support
Description
Under the direction of the Vice-Chair Member Support, the Lead, Member Support is responsible for the design and delivery of programs and systems that support physicians across the full career lifecycle, enhancing member experience and career satisfaction. The Lead, Member Support provides guidance and resources to physicians related to onboarding, mentorship, academic promotion, professional development, retirement, equity/diversity/inclusion, and wellness.
Responsibilities
(This is not a complete list):
Participate in the development of a digital platform for members (physicians) to access information relevant to their career and development needs.
Develop and maintain training materials, including e-learning courses/webinars, presentations, and training manuals.
Develop content and maintain information on an internal digital platform.
Identify metrics and evaluation processes to assess the effectiveness of training programs, accessibility of information on digital platforms, and other learning and development resources.
Aid members (physicians) with professional issues by providing career coaching and resources.
Review, analyze, and assess trends and emerging issues concerning academic career progression, physician wellness, and professional development.
Facilitate member interest groups, social events, and networking opportunities.
Assist physicians in navigating the academic promotion process.
Work closely with Division Heads to understand their members’ learning and professional development needs; make recommendations and/or create customized programs where appropriate.
Increase awareness and member utilization of existing programs, services, and opportunities to support or facilitate personal and professional goals.
Support physician workplace health and safety by assisting in the development and implementation of policies, practices and strategies following EDIA best practices and through advocacy with partner organizations.
Qualifications
Minimum 8-10 years related recent experience in education and/or career development.
Relevant degree (Masters preferred) in a related discipline such as Education, Human Resources, or social science or a combination of related education and work experience.
Certification in one of the following is an asset: Career Development Professional (CCDP), Career Development Practitioner (CCCD), Certified Human Resources Leader (CHRL) or the International Coaches Federation (ICF).
Experience working in and leveraging a digital learning and development environment.
Well-developed planning, decision-making, analytical, problem-solving and judgment skills.
Experience in/knowledge of employment counselling and job coaching techniques.
Effective communicator with strong organizational skills and demonstrated ability to foster relationships and partnerships with internal and external stakeholders.
Ability to prepare clear and concise communications in writing.
Ability to work independently and as a team member.
Ability to handle highly sensitive and confidential information.
Ability to quickly learn and adapt to new technologies.
Initiative, dedication, tact and diplomacy.
General knowledge of academic physician career progression and professional development challenges and opportunities is a strong asset.
Experience in an academic healthcare environment is an asset.
Proficiency in speaking and comprehending both English and French (Level B+) is an asset.
Contacts
If you think we are the right fit, we’d be excited to hear from you! Interested candidates are asked to submit their application, quoting the position title and the candidate’s name in the subject of the email, to Human Resources, Department of Medicine at domcareers@toh.ca
We thank all applicants for their interest in this position. However, only those candidates who meet the specified requirements will be considered and only those selected for an interview will be contacted. Candidates that do not meet the requirements may be considered for similar opportunities.
IMPORTANT NOTICE: Support staff are employees of the University of Ottawa Medical Associates. The Ottawa Hospital is the paymaster of our employees. Although our employees have offices within the Ottawa Hospital, they are not employed by the Ottawa Hospital. Proof of vaccination against COVID-19 will be required upon hire.
The University of Ottawa Medical Associates is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees. The University of Ottawa Medical Associates will, upon request, provide accommodations in accordance with the Accessibility for Ontarians with Disabilities Act.
Hiring organization
Employment Type
Full-time
Duration of employment
Permanent
Industry
Healthcare
Job Location
501 Smyth Road, Ottawa, ON, Ontario, Canada
Base Salary
$51.582-$63.856 Per hour
Valid through
April 10, 2026
Description
Under the direction of the Vice-Chair Member Support, the Lead, Member Support is responsible for the design and delivery of programs and systems that support physicians across the full career lifecycle, enhancing member experience and career satisfaction. The Lead, Member Support provides guidance and resources to physicians related to onboarding, mentorship, academic promotion, professional development, retirement, equity/diversity/inclusion, and wellness.
Responsibilities
(This is not a complete list):
Participate in the development of a digital platform for members (physicians) to access information relevant to their career and development needs.
Develop and maintain training materials, including e-learning courses/webinars, presentations, and training manuals.
Develop content and maintain information on an internal digital platform.
Identify metrics and evaluation processes to assess the effectiveness of training programs, accessibility of information on digital platforms, and other learning and development resources.
Aid members (physicians) with professional issues by providing career coaching and resources.
Review, analyze, and assess trends and emerging issues concerning academic career progression, physician wellness, and professional development.
Facilitate member interest groups, social events, and networking opportunities.
Assist physicians in navigating the academic promotion process.
Work closely with Division Heads to understand their members’ learning and professional development needs; make recommendations and/or create customized programs where appropriate.
Increase awareness and member utilization of existing programs, services, and opportunities to support or facilitate personal and professional goals.
Support physician workplace health and safety by assisting in the development and implementation of policies, practices and strategies following EDIA best practices and through advocacy with partner organizations.
Qualifications
Minimum 8-10 years related recent experience in education and/or career development.
Relevant degree (Masters preferred) in a related discipline such as Education, Human Resources, or social science or a combination of related education and work experience.
Certification in one of the following is an asset: Career Development Professional (CCDP), Career Development Practitioner (CCCD), Certified Human Resources Leader (CHRL) or the International Coaches Federation (ICF).
Experience working in and leveraging a digital learning and development environment.
Well-developed planning, decision-making, analytical, problem-solving and judgment skills.
Experience in/knowledge of employment counselling and job coaching techniques.
Effective communicator with strong organizational skills and demonstrated ability to foster relationships and partnerships with internal and external stakeholders.
Ability to prepare clear and concise communications in writing.
Ability to work independently and as a team member.
Ability to handle highly sensitive and confidential information.
Ability to quickly learn and adapt to new technologies.
Initiative, dedication, tact and diplomacy.
General knowledge of academic physician career progression and professional development challenges and opportunities is a strong asset.
Experience in an academic healthcare environment is an asset.
Proficiency in speaking and comprehending both English and French (Level B+) is an asset.
Contacts
If you think we are the right fit, we’d be excited to hear from you! Interested candidates are asked to submit their application, quoting the position title and the candidate’s name in the subject of the email, to Human Resources, Department of Medicine at domcareers@toh.ca
We thank all applicants for their interest in this position. However, only those candidates who meet the specified requirements will be considered and only those selected for an interview will be contacted. Candidates that do not meet the requirements may be considered for similar opportunities.
IMPORTANT NOTICE: Support staff are employees of the University of Ottawa Medical Associates. The Ottawa Hospital is the paymaster of our employees. Although our employees have offices within the Ottawa Hospital, they are not employed by the Ottawa Hospital. Proof of vaccination against COVID-19 will be required upon hire.
The University of Ottawa Medical Associates is committed to the principle of equal opportunity in its employment practices and to providing an environment free from discrimination and harassment for all employees. The University of Ottawa Medical Associates will, upon request, provide accommodations in accordance with the Accessibility for Ontarians with Disabilities Act.
Hiring organization
Employment Type
Full-time
Duration of employment
Permanent
Industry
Healthcare
Job Location
501 Smyth Road, Ottawa, ON, Ontario, Canada
Base Salary
$51.582-$63.856 Per hour
Valid through
April 10, 2026
💡 Quick Summary
Seeking a career-building opportunity? The Lead, Member Support (Vacant) position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Ottawa offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.