Job Description
Full job description
Description
No day will be the same - here are some of the highlights
We’re looking for a talented and experienced Learning and Development Specialist to play a key role in how we help our people grow enhancing their skills, progressing in their roles, and building their future careers at Good Energy.
At Good Energy, we do things differently. Our customer service roles are dynamic and technically advanced, and we support them with blended, hands-on learning experiences. You’ll lead on identifying learning needs and translating them into meaningful, practical solutions, from in-person workshops to virtual training and engaging digital content.
You'll design and deliver learning with impact, tailoring your approach to the format, audience and business goal. Our team takes pride in understanding learners deeply what motivates them, what challenges they face so we can create content that’s clear, relevant and easy to apply.
In this role you’ll collaborate with leaders and subject matter experts to shape learning that’s aligned with our purpose, tone and real-world demands, making sure it truly makes a difference.
Responsibilities:
Learning Needs Analysis: Collaborate with operational leaders to identify skill gaps and performance challenges, ensuring learning solutions are targeted and aligned with business goals.
Design & Deliver: Create and deliver practical, outcome-focused learning across face-to-face sessions, virtual workshops and digital formats to build both immediate and long-term capability.
Program Management: Manage end-to-end delivery of learning programs, including scheduling, communications, facilitation and evaluation for a seamless learning experience.
Quality Assurance: Oversee the review and sign-off of digital learning content to ensure clarity, consistency, compliance, and alignment with both learner needs and company standards.
Continuous Improvement: Use learner feedback and data to evaluate impact and continually improve learning solutions that drive performance.
Support Leaders: Equip leaders with tools, resources and pathways to coach, develop and empower their teams through self-directed growth.
Embed Change: Partner with project managers and operational leaders to deliver training on new systems, products and processes, supporting our mission for a cleaner, greener future.
What you'll need to succeed
As an L&D Specialist your facilitation skills will set you apart; you’ll create engaging, inclusive experiences that connect with diverse audiences and bring clarity and energy to every interaction. You’ll be equally confident behind the scenes, designing and delivering practical learning that supports performance and helps people grow, whether through structured programs, coaching conversations, or on-the-job development.
You’ll be curious and resourceful, able to research and explore new topics deeply to transform complex information into clear, accessible learning that truly resonates with learners. With an investigative mindset, you’ll stay ahead of trends and bring fresh ideas to your work, and with a critical eye for quality, you’ll be passionate about refining content to ensure it truly lands.
As a skilled Specialist, you’ll thrive when balancing input from learners, leaders, and stakeholders, shaping diverse perspectives into learning solutions that meet the brief and drive impact.
Knowledge, Skills and Experience:
Essentials:
Proven experience designing and delivering learning in operational, performance-driven environments that lead to measurable impact.
Experience working in the energy sector or similarly regulated, compliance-driven industries.
Demonstrated ability to manage end-to-end learning delivery, including coordination, clear communication, and effective collaboration with diverse stakeholders.
Skilled in leveraging data, learner feedback and evaluation metrics to assess learning effectiveness and drive continuous improvement.
Strong relationship-building skills, comfortable engaging with colleagues across all levels and functions to influence and collaborate effectively.
Experience coaching individuals or teams to support growth and embed learning in the workplace.
Highly organised with the ability to juggle multiple priorities and delivery cycles while maintaining quality and deadlines.
Desirables:
Proven expertise in managing and curating Knowledge Management Systems to maintain comprehensive, user-friendly, and accessible learning resource libraries.
Level 3 CIPD qualification or equivalent professional certification in Learning and Development or HR.
Hands-on experience creating and editing eLearning content using Articulate 360 or similar authoring tools.
We offer hybrid working, with Customer Operations teams coming together for one 'anchor day' each month. For this role, you may need to be in the office a few times a month, and possibly more during peak delivery periods.
Benefits you can rely on
Great allowances for hybrid working:
£500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
See more of our benefits here.
About Good Energy
We’re Good Energy. Our aim is to help one million homes and businesses to cut their carbon by 2026 – by becoming a one stop shop for everything green…
We supply truly renewable electricity sourced from over 2,500 independent British generators. We are the only home energy supplier that's a Certified B Corporation, and we are a Which? Eco Provider for Energy. We install heat pumps, an essential tool for getting homes off gas. We support customers to generate and store their own power, by installing solar panels and battery storage. We also develop innovative tariffs to pay small generators fairly for what they export; and to get households involved in balancing the grid too.
If you’re ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, focused, and inclusive; then we want to hear from you. Let’s power a cleaner, greener future together.
Find out more about what makes us different here.
Our Commitment
We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or ****** orientation.
Where are we?
Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.
We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.
Description
No day will be the same - here are some of the highlights
We’re looking for a talented and experienced Learning and Development Specialist to play a key role in how we help our people grow enhancing their skills, progressing in their roles, and building their future careers at Good Energy.
At Good Energy, we do things differently. Our customer service roles are dynamic and technically advanced, and we support them with blended, hands-on learning experiences. You’ll lead on identifying learning needs and translating them into meaningful, practical solutions, from in-person workshops to virtual training and engaging digital content.
You'll design and deliver learning with impact, tailoring your approach to the format, audience and business goal. Our team takes pride in understanding learners deeply what motivates them, what challenges they face so we can create content that’s clear, relevant and easy to apply.
In this role you’ll collaborate with leaders and subject matter experts to shape learning that’s aligned with our purpose, tone and real-world demands, making sure it truly makes a difference.
Responsibilities:
Learning Needs Analysis: Collaborate with operational leaders to identify skill gaps and performance challenges, ensuring learning solutions are targeted and aligned with business goals.
Design & Deliver: Create and deliver practical, outcome-focused learning across face-to-face sessions, virtual workshops and digital formats to build both immediate and long-term capability.
Program Management: Manage end-to-end delivery of learning programs, including scheduling, communications, facilitation and evaluation for a seamless learning experience.
Quality Assurance: Oversee the review and sign-off of digital learning content to ensure clarity, consistency, compliance, and alignment with both learner needs and company standards.
Continuous Improvement: Use learner feedback and data to evaluate impact and continually improve learning solutions that drive performance.
Support Leaders: Equip leaders with tools, resources and pathways to coach, develop and empower their teams through self-directed growth.
Embed Change: Partner with project managers and operational leaders to deliver training on new systems, products and processes, supporting our mission for a cleaner, greener future.
What you'll need to succeed
As an L&D Specialist your facilitation skills will set you apart; you’ll create engaging, inclusive experiences that connect with diverse audiences and bring clarity and energy to every interaction. You’ll be equally confident behind the scenes, designing and delivering practical learning that supports performance and helps people grow, whether through structured programs, coaching conversations, or on-the-job development.
You’ll be curious and resourceful, able to research and explore new topics deeply to transform complex information into clear, accessible learning that truly resonates with learners. With an investigative mindset, you’ll stay ahead of trends and bring fresh ideas to your work, and with a critical eye for quality, you’ll be passionate about refining content to ensure it truly lands.
As a skilled Specialist, you’ll thrive when balancing input from learners, leaders, and stakeholders, shaping diverse perspectives into learning solutions that meet the brief and drive impact.
Knowledge, Skills and Experience:
Essentials:
Proven experience designing and delivering learning in operational, performance-driven environments that lead to measurable impact.
Experience working in the energy sector or similarly regulated, compliance-driven industries.
Demonstrated ability to manage end-to-end learning delivery, including coordination, clear communication, and effective collaboration with diverse stakeholders.
Skilled in leveraging data, learner feedback and evaluation metrics to assess learning effectiveness and drive continuous improvement.
Strong relationship-building skills, comfortable engaging with colleagues across all levels and functions to influence and collaborate effectively.
Experience coaching individuals or teams to support growth and embed learning in the workplace.
Highly organised with the ability to juggle multiple priorities and delivery cycles while maintaining quality and deadlines.
Desirables:
Proven expertise in managing and curating Knowledge Management Systems to maintain comprehensive, user-friendly, and accessible learning resource libraries.
Level 3 CIPD qualification or equivalent professional certification in Learning and Development or HR.
Hands-on experience creating and editing eLearning content using Articulate 360 or similar authoring tools.
We offer hybrid working, with Customer Operations teams coming together for one 'anchor day' each month. For this role, you may need to be in the office a few times a month, and possibly more during peak delivery periods.
Benefits you can rely on
Great allowances for hybrid working:
£500 work from home allowance - an annual allowance paid monthly alongside your salary to support with working from home costs.
£500 travel allowance - an annual allowance paid monthly alongside your salary to support with travelling to work costs.
£500 annual development allowance: to spend on your chosen development area, whether that’s in your current role, or future roles.
8% annual bonus: company-wide bonus scheme designed to reward collective teamwork and delivery of results across the whole business.
Holiday: 25 days annual leave, a day off for your birthday, additional days leave for long service, plus bank holidays. You’ll also have the option to buy additional leave, allowing for a better work-life balance.
Ethical Pension with Aviva: Good Energy offers an ethical pension plan provided by Aviva, with employer-matched contributions up to 7.5% of your base salary.
See more of our benefits here.
About Good Energy
We’re Good Energy. Our aim is to help one million homes and businesses to cut their carbon by 2026 – by becoming a one stop shop for everything green…
We supply truly renewable electricity sourced from over 2,500 independent British generators. We are the only home energy supplier that's a Certified B Corporation, and we are a Which? Eco Provider for Energy. We install heat pumps, an essential tool for getting homes off gas. We support customers to generate and store their own power, by installing solar panels and battery storage. We also develop innovative tariffs to pay small generators fairly for what they export; and to get households involved in balancing the grid too.
If you’re ready to make combatting the climate crisis your job, and believe in our values of being, fair, straightforward, focused, and inclusive; then we want to hear from you. Let’s power a cleaner, greener future together.
Find out more about what makes us different here.
Our Commitment
We're a Committed Member of Inclusive Employers and value people’s differences - we recognise the strength that they give us. We work hard to be a supportive community where everyone has equal opportunities and we encourage applications from people irrespective of background, circumstances, age, disability, ethnicity, religion or belief, gender identity or ****** orientation.
Where are we?
Our office is based in Chippenham, Wiltshire and is conveniently located near the train station, providing green travel options for travel, as well as fast connections to Bristol, Bath, Swindon and London. The office is fully accessible, allowing everyone to participate fully in their working lives regardless of any mobility challenges.
We promote work-life balance and flexibility through hybrid working, which combines both remote and office work. It provides our people with the opportunity to tailor their work schedules to suit their individual needs and preferences while maintaining productivity and engagement.
💡 Quick Summary
Seeking a career-building opportunity? The Learning & Development Specialist position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Chippenham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.
