Job Description
JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Role:
The Client Suites Concierge is responsible for delivering a premium, tailored experience in our client’s client meeting spaces. This role ensures that clients and staff enjoy a seamless, professional environment conducive to productive meetings and positive business outcomes welcoming clients and staff with warmth and enthusiasm, anticipating their needs throughout their visit.
The Lobby Concierge is responsible for delivering exceptional guest experiences at our client’s corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of our client’s operations.
A snapshot of the role:
Conduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems
Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver
Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available
Manage the client suites environment, maintaining cleanliness, organization, and brand consistency
Provide knowledgeable assistance with technology and presentation equipment in meeting rooms Arrange and oversee catering services, ensuring timely delivery and presentation
Act as a central point of contact for client-related queries and wayfinding within the suites
Manage visitor bookings using the guest management system Condeco
Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed
Direct deliveries and manage their storage as required
Establish and follow protocols for welcoming media and distinguished guests
Manage orderly movement of people and provide support at turnstiles during peak period
Collaborate with facilities management to address any maintenance or safety concerns promptly
Implement and uphold service standards that reflect our client’s commitment to client satisfaction
What you will bring
Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential.
You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.
You’ll have excellent communication skills, both written and verbal, a secondary language would be desirable.
Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required
What to expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today and quote ECREQ486422
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
The Role:
The Client Suites Concierge is responsible for delivering a premium, tailored experience in our client’s client meeting spaces. This role ensures that clients and staff enjoy a seamless, professional environment conducive to productive meetings and positive business outcomes welcoming clients and staff with warmth and enthusiasm, anticipating their needs throughout their visit.
The Lobby Concierge is responsible for delivering exceptional guest experiences at our client’s corporate offices by ensuring all visitors and employees are assisted in a welcoming, professional, and friendly manner. This client-facing role provides the opportunity to combine your passion for service, brilliant people skills, and enthusiasm for creating a hospitality-focused workplace environment in support of our client’s operations.
A snapshot of the role:
Conduct regular floor walks, employing a proactive mindset to use all four senses to note opportunities to elevate the experience and address issues before they become problems
Follow up with staff or guests when resolving issues to ensure expectations have been met and seek further opportunities to over-deliver
Coordinate with client teams to prepare for client meetings, ensuring all necessary resources are available
Manage the client suites environment, maintaining cleanliness, organization, and brand consistency
Provide knowledgeable assistance with technology and presentation equipment in meeting rooms Arrange and oversee catering services, ensuring timely delivery and presentation
Act as a central point of contact for client-related queries and wayfinding within the suites
Manage visitor bookings using the guest management system Condeco
Issue and reconcile guest and employee temporary passes, liaising with security and facilities management as needed
Direct deliveries and manage their storage as required
Establish and follow protocols for welcoming media and distinguished guests
Manage orderly movement of people and provide support at turnstiles during peak period
Collaborate with facilities management to address any maintenance or safety concerns promptly
Implement and uphold service standards that reflect our client’s commitment to client satisfaction
What you will bring
Experience in customer service or hospitality, preferably in a corporate environment with strong interpersonal skills and a focus on creating positive client interactions is essential.
You can anticipate needs and provide proactive solutions in a fast-paced environment using discretion when handling confidential information.
You’ll have excellent communication skills, both written and verbal, a secondary language would be desirable.
Proficiency in Microsoft Office suite and familiarity with meeting room management systems is also required
What to expect from us:
As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity and building an inclusive workplace.
This is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We support applications from all underrepresented groups, including Aboriginal and Torres Strait Islanders, LGBT+, people with disability and people of all age, religions, and race.
We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.
Apply today and quote ECREQ486422
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
💡 Quick Summary
Seeking a career-building opportunity? The Lobby and Client Suites Concierge position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
