Job Description
Key tasks; accountabilities and challenges of this role
• What are the tasks or activities which this role is responsible each day:
• Responsible for efficient and effective day to day operations (optimized cost, quality and output). Stakeholder Management and collaboration of onshore and offshore Leadership teams/Risk/Transition/BCP
• What are the main challenges of the role :
• Process Transition, Change mgmt. , upskill of new workforce (ramp up to plan)
• What and how is it expected to contribute to results
• Meet customer output, quality and cost savings requirements of onshore stakeholders (meet model commitments). Ensure that the business hits RUN targets but also CHANGE and improve / optimize targets (leverage local talent to enhance and improve upon delivered processes. Role model values
Essential capabilities
• Strong track record of People Management
• Strong Stakeholder Management & Negotiation and Influencing skills
• Experience in developing & delivering strategy
• Performance Management Mentoring and Coaching
• Strong Customer focus
• Professional maturity to drive continuous change and Lateral thinker
• Good Analytical knowledge
Experience
• 7 to 10 years professional experience in banking/finance related disciplines
• Experience in managing change, embedding operational improvement, delivering key productivity and financial targets
• Prior experience leading in multi-cultural scenarios
• Other capabilities
• Transition and Project Management Experience
• Ability to balance business outcomes for best customer results Commercial vs customer acumen
Qualification Requirements
• Bachelor degree qualification in finance, Commerce preferred
• Lean process engineering green belt or above
• What are the tasks or activities which this role is responsible each day:
• Responsible for efficient and effective day to day operations (optimized cost, quality and output). Stakeholder Management and collaboration of onshore and offshore Leadership teams/Risk/Transition/BCP
• What are the main challenges of the role :
• Process Transition, Change mgmt. , upskill of new workforce (ramp up to plan)
• What and how is it expected to contribute to results
• Meet customer output, quality and cost savings requirements of onshore stakeholders (meet model commitments). Ensure that the business hits RUN targets but also CHANGE and improve / optimize targets (leverage local talent to enhance and improve upon delivered processes. Role model values
Essential capabilities
• Strong track record of People Management
• Strong Stakeholder Management & Negotiation and Influencing skills
• Experience in developing & delivering strategy
• Performance Management Mentoring and Coaching
• Strong Customer focus
• Professional maturity to drive continuous change and Lateral thinker
• Good Analytical knowledge
Experience
• 7 to 10 years professional experience in banking/finance related disciplines
• Experience in managing change, embedding operational improvement, delivering key productivity and financial targets
• Prior experience leading in multi-cultural scenarios
• Other capabilities
• Transition and Project Management Experience
• Ability to balance business outcomes for best customer results Commercial vs customer acumen
Qualification Requirements
• Bachelor degree qualification in finance, Commerce preferred
• Lean process engineering green belt or above
💡 Quick Summary
Seeking a career-building opportunity? The Manager |Banking Operations position is now open for candidates interested in the Bank Jobs sector. This role in Gurugram offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.