Job Description
Permanent Opportunity based in our Balcatta office
Shape the future of water loss prevention
Do you thrive on driving change, building capability, and shaping a high‑performance, resilient culture across complex, highly regulated, customer‑focused environments?
About the Role
We’re looking for an experienced and forward‑thinking leader to step into the role of Manager – Billing Services & Solutions. This is a high‑impact position responsible for leading a large processing centre and shaping the future of customer billing across Western Australia.
You’ll lead large teams, drive process improvement, and champion transformation across a critical customer‑facing function. If you’re energised by leading people, improving systems, and delivering exceptional customer outcomes, this role offers the opportunity to make a significant difference.
What You’ll Be Doing
Leading service delivery teams responsible for accurate customer records, property ratings, and billing
Managing and evolving water loss prevention and leak assistance programs, supporting positive customer and waterwise outcomes
Ensuring compliance with all regulatory obligations across billing operations
Collaborating across the business and building strong relationships with internal and external stakeholders
Driving change at scale to modernise systems, processes, and customer experience
Leading and developing large direct and indirect teams, fostering a high‑performance and people‑focused culture. Driving performance through clear KPIs, coaching, and continuous improvement
Championing innovation to streamline operations and deliver better customer outcomes
About You
You’re a strategic and influential leader with experience managing large, complex operational environments. You excel at building capability in teams, driving performance, and leading people through change.
You’ll also bring:
A degree in finance, business, or a relevant discipline
Strong leadership experience—coaching, mentoring, and developing others
Confidence and composure in fast‑paced, evolving environments
A customer‑centric approach grounded in operational excellence
A passion for improving processes and delivering value
Real benefits that matter
Real flexibility with options to work from home and flexible work hours
Two well-being days each year to do whatever you need to do to feel good
Access to long service leave pro rata after 3 years of service
Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 27th February 2026
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
Video
Shape the future of water loss prevention
Do you thrive on driving change, building capability, and shaping a high‑performance, resilient culture across complex, highly regulated, customer‑focused environments?
About the Role
We’re looking for an experienced and forward‑thinking leader to step into the role of Manager – Billing Services & Solutions. This is a high‑impact position responsible for leading a large processing centre and shaping the future of customer billing across Western Australia.
You’ll lead large teams, drive process improvement, and champion transformation across a critical customer‑facing function. If you’re energised by leading people, improving systems, and delivering exceptional customer outcomes, this role offers the opportunity to make a significant difference.
What You’ll Be Doing
Leading service delivery teams responsible for accurate customer records, property ratings, and billing
Managing and evolving water loss prevention and leak assistance programs, supporting positive customer and waterwise outcomes
Ensuring compliance with all regulatory obligations across billing operations
Collaborating across the business and building strong relationships with internal and external stakeholders
Driving change at scale to modernise systems, processes, and customer experience
Leading and developing large direct and indirect teams, fostering a high‑performance and people‑focused culture. Driving performance through clear KPIs, coaching, and continuous improvement
Championing innovation to streamline operations and deliver better customer outcomes
About You
You’re a strategic and influential leader with experience managing large, complex operational environments. You excel at building capability in teams, driving performance, and leading people through change.
You’ll also bring:
A degree in finance, business, or a relevant discipline
Strong leadership experience—coaching, mentoring, and developing others
Confidence and composure in fast‑paced, evolving environments
A customer‑centric approach grounded in operational excellence
A passion for improving processes and delivering value
Real benefits that matter
Real flexibility with options to work from home and flexible work hours
Two well-being days each year to do whatever you need to do to feel good
Access to long service leave pro rata after 3 years of service
Take advantage of our co-contribution superannuation scheme. Receive a 12% employer contribution and enjoy an additional 2% employer co-contribution when you elect to salary sacrifice 2%.
Purchase additional leave of up to 12 weeks or work 4 years at a reduced salary and take the fifth year off as paid leave
Aboriginal and Torres Strait Islander cultural and ceremonial leave of up to 5 days so you can maintain your cultural connection and wellbeing.
Sound like a match? Apply today
If you are interested in the above opportunity, please submit a covering letter and resume that best demonstrates your skills and experience as well as your ability to meet the requirements of the role.
Applications close 27th February 2026
As part of the recruitment process you will be required to complete Pre-Employment screening which may include a medical, qualification check police clearance and Australian working rights check.
We reserve the right to withdraw this ad prior to the closing date.
Our commitment to a diverse and inclusive workplace:
Diversity and inclusion are more than words. They guide us on building a thriving workforce that reflects the diversity of our customers and our community.
We encourage applications from every background, including Aboriginal and Torres Strait Islander people, people with disability, women, youth, LGBTQIA+ folks and people from culturally and linguistically diverse backgrounds.
We are committed to ensuring an accessible and inclusive work environment to enable people with disability to participate fully in all aspects of employment.
Applicants with disability who require adjustments during the recruitment process including an alternative format of the application form, can contact a Recruitment Officer at [email protected] or 08 9420 2000.
To read our diversity and inclusion statement, please visit our website
Video
💡 Quick Summary
Seeking a career-building opportunity? The Manager Billing Services & Solutions position is now open for candidates interested in the Customer Care sector. This role in Balcatta offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
