Job Description
The Leasing Concierge Manager supports the leasing concierge team ensuring the initial application process through move-in is seamless and accurate.
Key Responsibilities
• Creates a customer service focused culture; leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Leads, coaches and develops direct reports to create a culture of excellence and continuous learning.
• Develops and maintains processes, ensuring consistency and alignment with policies and procedures.
• Assists the team as needed to complete application approval checklist and effectively transitions applicant to onsite RSO team for move-in processing.
Key Responsibilities
• Creates a customer service focused culture; leads by example and ensures a proactive approach is adopted for all key customer touch points.
• Leads, coaches and develops direct reports to create a culture of excellence and continuous learning.
• Develops and maintains processes, ensuring consistency and alignment with policies and procedures.
• Assists the team as needed to complete application approval checklist and effectively transitions applicant to onsite RSO team for move-in processing.
💡 Quick Summary
Seeking a career-building opportunity? The Manager, Centralized position is now open for candidates interested in the Customer Care sector. This role in Los Angeles offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
