Job Description
HELP SHAPE THE FUTURE OF ONE OF AUSTRALIA’S FASTEST-GROWING COMMUNITIES
Winner of the prestigious AR Bluett Award, Camden Council is redefining what excellence looks like in local government. As the fastest-growing Local Government Area in Australia, Camden is experiencing a period of once-in-a-generation growth — and with it, an extraordinary opportunity to create something truly special.
Growth brings more complexity and ambition. It requires a council that is agile, innovative and focused on delivering real outcomes for the community. We are building an organisation that is responsive, efficient and delivers great experiences for residents, customers and employees.
To help lead this next chapter, we are seeking an outstanding leader to step into a pivotal senior management role.
THE OPPORTUNITY
The Manager Corporate Performance and Customer Experience is a critical leadership position reporting directly to the Director Customer and Corporate Strategy. You will lead, motivate and inspire a diverse and high-impact branch spanning:
Corporate Performance (Business Improvement)
Project Portfolio Management
Corporate Planning
Customer Service
At the heart of this role is influence — shaping how the organisation plans, performs and serves its community. You will set strategic direction through the development and delivery of Camden’s most important frameworks and strategies, including the Community Strategic Plan, Organisational Strategic Plan (with a strong business improvement focus), and Customer Service Strategy.
You will drive organisational capability by translating strategy into action — implementing programs, projects and initiatives that lift performance, strengthen accountability and embed continuous improvement. Through insightful analysis and reporting, you will monitor execution and outcomes, ensuring the organisation stays focused on what matters most.
Just as importantly, you will champion excellence in frontline customer service, helping to create consistent, high-quality experiences that reflect Camden’s values and aspirations.
ABOUT YOU
You are an innovative, strategically minded leader with a strong outcomes focus and a passion for making a tangible difference.
You bring deep and extensive experience in developing and delivering strategic documents, corporate plans and improvement programs across areas such as:
Customer service and customer experience
Continuous improvement and organisational change
Project and portfolio management
Corporate planning, performance monitoring and reporting
You are a confident communicator with exceptional written, verbal and analytical skills, able to navigate complexity, manage issues and influence at all levels. You build trust quickly and excel at forming strong partnerships across internal teams and external stakeholders.
This role will suit someone who is genuinely passionate about people, advocacy and public value — someone who is motivated by creating frameworks that enable best-in-class services and meaningful outcomes for the community.
Relevant tertiary qualifications in a related field are expected.
WHY CAMDEN?
Located in Sydney’s south-west, approximately 60km from the Sydney CBD, the Camden Local Government Area is growing at an unprecedented pace — with the population forecast to more than double from 114,971 in 2020 to over 233,000 by 2036.
This is a rare opportunity to join an organisation during a period of transformational growth and play a defining role in shaping its future. The Manager Corporate Performance and Customer Experience will be central to this journey.
HELP CREATE HISTORY
To access a copy of the comprehensive candidate brochure, please visit our website, locate the advertisement under the job search function, and then directly request the brochure.
Further any questions or queries: please contact Gareth Broadrick at [email protected]
Closing Date for above position: 05/03/2026
To apply: please click here
Winner of the prestigious AR Bluett Award, Camden Council is redefining what excellence looks like in local government. As the fastest-growing Local Government Area in Australia, Camden is experiencing a period of once-in-a-generation growth — and with it, an extraordinary opportunity to create something truly special.
Growth brings more complexity and ambition. It requires a council that is agile, innovative and focused on delivering real outcomes for the community. We are building an organisation that is responsive, efficient and delivers great experiences for residents, customers and employees.
To help lead this next chapter, we are seeking an outstanding leader to step into a pivotal senior management role.
THE OPPORTUNITY
The Manager Corporate Performance and Customer Experience is a critical leadership position reporting directly to the Director Customer and Corporate Strategy. You will lead, motivate and inspire a diverse and high-impact branch spanning:
Corporate Performance (Business Improvement)
Project Portfolio Management
Corporate Planning
Customer Service
At the heart of this role is influence — shaping how the organisation plans, performs and serves its community. You will set strategic direction through the development and delivery of Camden’s most important frameworks and strategies, including the Community Strategic Plan, Organisational Strategic Plan (with a strong business improvement focus), and Customer Service Strategy.
You will drive organisational capability by translating strategy into action — implementing programs, projects and initiatives that lift performance, strengthen accountability and embed continuous improvement. Through insightful analysis and reporting, you will monitor execution and outcomes, ensuring the organisation stays focused on what matters most.
Just as importantly, you will champion excellence in frontline customer service, helping to create consistent, high-quality experiences that reflect Camden’s values and aspirations.
ABOUT YOU
You are an innovative, strategically minded leader with a strong outcomes focus and a passion for making a tangible difference.
You bring deep and extensive experience in developing and delivering strategic documents, corporate plans and improvement programs across areas such as:
Customer service and customer experience
Continuous improvement and organisational change
Project and portfolio management
Corporate planning, performance monitoring and reporting
You are a confident communicator with exceptional written, verbal and analytical skills, able to navigate complexity, manage issues and influence at all levels. You build trust quickly and excel at forming strong partnerships across internal teams and external stakeholders.
This role will suit someone who is genuinely passionate about people, advocacy and public value — someone who is motivated by creating frameworks that enable best-in-class services and meaningful outcomes for the community.
Relevant tertiary qualifications in a related field are expected.
WHY CAMDEN?
Located in Sydney’s south-west, approximately 60km from the Sydney CBD, the Camden Local Government Area is growing at an unprecedented pace — with the population forecast to more than double from 114,971 in 2020 to over 233,000 by 2036.
This is a rare opportunity to join an organisation during a period of transformational growth and play a defining role in shaping its future. The Manager Corporate Performance and Customer Experience will be central to this journey.
HELP CREATE HISTORY
To access a copy of the comprehensive candidate brochure, please visit our website, locate the advertisement under the job search function, and then directly request the brochure.
Further any questions or queries: please contact Gareth Broadrick at [email protected]
Closing Date for above position: 05/03/2026
To apply: please click here
💡 Quick Summary
Seeking a career-building opportunity? The Manager Corporate Performance & Customer Experience position is now open for candidates interested in the Customer Care sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
