Job Description
Job description
Job Description:
Job Title IT Incident Management Governance Co-Ordinator
Location Birmingham
Corporate Title Assistant Vice President
The IT Incident Management Governance Coordinator is an integral part of the Global Incident Management Function within Operations Management, TDI.
The Incident Management Governance team is tasked with overseeing the Incident Management (IM) process utilised by IT stakeholders and the Global Incident Management team.
You and the team will operate a "follow the sun" service model across three regions, ensuring that IM processes and controls are effective, compliant with the published Key Operating Documents (KOD), and aligned with the responsibilities outlined in the IT Governance and Management Charter.
What We'll Offer You
Hybrid Working
We understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
You can expect:
• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days' holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year
Your key responsibilities
• Conducting periodic reviews and recertification of key controls and processes
• Developing, implementing, and ensuring the effectiveness of key controls in accordance with the Incident Management Key Operating Documents (IM KOD). Taking corrective actions to mitigate identified risks
• Participating in audit and regulatory activities
• Producing weekly and monthly governance reports covering key metrics and controls
• Overseeing and coordinating the annual review of the Key Operating Documents (KOD)
Your skills and experience
• Proficient in data extraction and analysis with a keen attention to detail
• Ability to identify and mitigate risks effectively
• Strong written and verbal communication skills
• Capable of working well under pressure and meeting deadlines
• Familiarity with service management functions, including incident and problem management
• Understanding of audit and IT Governance controls
How we'll support you
• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunity's employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards.
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.
Deutsche Bank in the UK is proud to have been named a The Times Top 50 Employers for Gender Equality 2026 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2026 for our work supporting LGBTQ+ inclusion.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
Job Description:
Job Title IT Incident Management Governance Co-Ordinator
Location Birmingham
Corporate Title Assistant Vice President
The IT Incident Management Governance Coordinator is an integral part of the Global Incident Management Function within Operations Management, TDI.
The Incident Management Governance team is tasked with overseeing the Incident Management (IM) process utilised by IT stakeholders and the Global Incident Management team.
You and the team will operate a "follow the sun" service model across three regions, ensuring that IM processes and controls are effective, compliant with the published Key Operating Documents (KOD), and aligned with the responsibilities outlined in the IT Governance and Management Charter.
What We'll Offer You
Hybrid Working
We understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them.
You can expect:
• Hybrid Working - we understand that employee expectations and preferences are changing. We have implemented a Hybrid Working Model that enables eligible employees to work remotely for a part of their working time and reach a working pattern that works for them
• Competitive salary and non-contributory pension
• 30 days' holiday plus bank holidays, with the option to purchase additional days
• Life Assurance and Private Healthcare for you and your family
• A range of flexible benefits including Retail Discounts, a Bike4Work scheme and Gym benefits
• The opportunity to support a wide ranging CSR programme + 2 days' volunteering leave per year
Your key responsibilities
• Conducting periodic reviews and recertification of key controls and processes
• Developing, implementing, and ensuring the effectiveness of key controls in accordance with the Incident Management Key Operating Documents (IM KOD). Taking corrective actions to mitigate identified risks
• Participating in audit and regulatory activities
• Producing weekly and monthly governance reports covering key metrics and controls
• Overseeing and coordinating the annual review of the Key Operating Documents (KOD)
Your skills and experience
• Proficient in data extraction and analysis with a keen attention to detail
• Ability to identify and mitigate risks effectively
• Strong written and verbal communication skills
• Capable of working well under pressure and meeting deadlines
• Familiarity with service management functions, including incident and problem management
• Understanding of audit and IT Governance controls
How we'll support you
• Training and development to help you excel in your career
• Flexible working to assist you balance your personal priorities
• A culture of continuous learning to aid progression
• A range of flexible benefits that you can tailor to suit your needs
• We value diversity and as an equal opportunity's employer, we make reasonable adjustments for those with a disability such as the provision of assistive equipment if required (e.g., screen readers, assistive hearing devices, adapted keyboards.
About us
Deutsche Bank is the leading German bank with strong European roots and a global network. Click here to see what we do.
Deutsche Bank in the UK is proud to have been named a The Times Top 50 Employers for Gender Equality 2026 for five consecutive years. Additionally, we have been awarded a Gold Award from Stonewall and named in their Top 100 Employers 2026 for our work supporting LGBTQ+ inclusion.
We strive for a culture in which we are empowered to excel together every day. This includes acting responsibly, thinking commercially, taking initiative and working collaboratively.
Together we share and celebrate the successes of our people. Together we are Deutsche Bank Group.
We welcome applications from all people and promote a positive, fair and inclusive work environment.
💡 Quick Summary
Seeking a career-building opportunity? The Manager - Deutsche Bank position is now open for candidates interested in the Bank Jobs sector. This role in Birmingham offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Bank Jobs is a plus.
