Job Description
Air Liquide Healthcare Australia are a leading and dedicated supplier of medical gases, homecare and sleep services. We specialise in respiratory diseases and have a strong reputation in sleep diagnostics and CPAP therapy.
We are seeking an experienced and dedicated Commercial Manager to lead our Home Oxygen and Aged Care market across WA. This role is crucial for maintaining and growing our key accounts, ensuring a superior customer experience, and driving profitability. The successful candidate will be a proactive problem-solver with a strong focus on relationship management and strategic planning.
How will you CONTRIBUTE and GROW?
Build and maintain strong relationships with key accounts through regular contact and on-site visits
Main point of contact for customer inquiries, providing expert advice
Promote new products and services to add value for accounts
Resolve customer issues quickly
Lead internal teams to deliver a seamless customer experience from order to delivery
Manage customer contracts, including renewals and amendments, to ensure compliance
Analyse account profitability and take action to meet minimum profitability targets
Monitor budgets and develop strategies to identify and secure new business opportunities
Utilise sales tools and software to effectively track activities and report on progress
Ensure all work is performed in full compliance with company HSEQ standards and procedures
Are you a MATCH?
Proven experience in a customer-facing management role, ideally within the healthcare, home oxygen, or aged care sectors
Excellent relationship-building and customer service skills
Strong analytical skills with the ability to manage profitability and budgets
Highly organised, proactive, and capable of working independently
Exceptional communication skills, both written and verbal
A firm understanding of contract management principles
Proficiency in using a range of software applications, including Sales Tools, Microsoft Office, and ERP systems
A strong commitment to safety, compliance, and quality standards
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
We are seeking an experienced and dedicated Commercial Manager to lead our Home Oxygen and Aged Care market across WA. This role is crucial for maintaining and growing our key accounts, ensuring a superior customer experience, and driving profitability. The successful candidate will be a proactive problem-solver with a strong focus on relationship management and strategic planning.
How will you CONTRIBUTE and GROW?
Build and maintain strong relationships with key accounts through regular contact and on-site visits
Main point of contact for customer inquiries, providing expert advice
Promote new products and services to add value for accounts
Resolve customer issues quickly
Lead internal teams to deliver a seamless customer experience from order to delivery
Manage customer contracts, including renewals and amendments, to ensure compliance
Analyse account profitability and take action to meet minimum profitability targets
Monitor budgets and develop strategies to identify and secure new business opportunities
Utilise sales tools and software to effectively track activities and report on progress
Ensure all work is performed in full compliance with company HSEQ standards and procedures
Are you a MATCH?
Proven experience in a customer-facing management role, ideally within the healthcare, home oxygen, or aged care sectors
Excellent relationship-building and customer service skills
Strong analytical skills with the ability to manage profitability and budgets
Highly organised, proactive, and capable of working independently
Exceptional communication skills, both written and verbal
A firm understanding of contract management principles
Proficiency in using a range of software applications, including Sales Tools, Microsoft Office, and ERP systems
A strong commitment to safety, compliance, and quality standards
About Air Liquide
A world leader in gases, technologies and services for Industry and Health, Air Liquide is present in 78 countries with approximately 64,500 employees and serves more than 3.8 million customers and patients. Oxygen, nitrogen and hydrogen are essential small molecules for life, matter and energy. They embody Air Liquide’s scientific territory and have been at the core of the company’s activities since its creation in 1902.
Our Differences make our Performance
At Air Liquide, we are committed to build a diverse and inclusive workplace that embraces the diversity of our employees, our customers, patients, community stakeholders and cultures across the world.
We welcome and consider applications from all qualified applicants, regardless of their background. We strongly believe a diverse organization opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to innovate by living our fundamentals, acting for our success and creating an engaging environment in a changing world.
💡 Quick Summary
Seeking a career-building opportunity? The Manager - Home Oxygen & Aged Care position is now open for candidates interested in the Customer Care sector. This role in Henderson offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care is a plus.
