Job Description
About the company: ITC Integrated Business Services
ITC Integrated business services ltd. is aprofessional shared services arm of ITC limited designed to bring efficiency toITC's operations. We deliver agile & digital business process solutions tostreamline support operations of ITC limited and ensure that its operations runseamlessly.
ITC is one of India's foremost private sectorcompanies. ITC has a diversified presence in FMCG, Hotels, Packaging,Paperboards & Specialty Papers and Agri-Business. ITC's aspiration to be anexemplar in sustainability practices is manifest in its status as the onlycompany in the world, of its size and diversity, to be carbon, water and solidwaste recycling positive. In addition, ITC's businesses and value chains createsustainable livelihoods for more than 6 million people, a majority of whomrepresent the poorest in rural India.
Job Title: Manager - Human resources (Q2R)
Roles & Responsibilities:
• Design anddeliver effective, creative process strategies and best practices to deliverhigh quality HR Admin operations.
• Play an active role in developing his/her team, recruiting, training, backupplanning and attrition management for his/her team.
• Interface with customers regarding specific job orders, issues, improvements,escalations, etc.
• Responsible for generating, maintaining and managing strong relationshipswith the customer and fulfilling customer HR ops needs within minimal time
•Able to handle daily activities whichinclude customer handling, escalations, deliveries
• Identifying and leading process improvements
• Responsible for team's performance and growth
• Responsible for ensuring up to date process documentation, change managementand process & audit compliance
• Responsible for ensuring customer and management reporting & proactiveprojection of challenges and probable solutions
• Manage customer engagement.
• Provide clarification of HR policies and procedures
• Manage the process according to Company methodology and/or agreed transitionplan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures)
• Resolvingerrors, escalations and issues on time
• Develop, mentor, and coach junior team members
• Develop process excellence in Operation activities
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality and timeliness are the basic requirementsfor the role
• Contribute to team "Business As Usual" activities such as hiring, processimprovement, service standardization, etc
ITC Integrated business services ltd. is aprofessional shared services arm of ITC limited designed to bring efficiency toITC's operations. We deliver agile & digital business process solutions tostreamline support operations of ITC limited and ensure that its operations runseamlessly.
ITC is one of India's foremost private sectorcompanies. ITC has a diversified presence in FMCG, Hotels, Packaging,Paperboards & Specialty Papers and Agri-Business. ITC's aspiration to be anexemplar in sustainability practices is manifest in its status as the onlycompany in the world, of its size and diversity, to be carbon, water and solidwaste recycling positive. In addition, ITC's businesses and value chains createsustainable livelihoods for more than 6 million people, a majority of whomrepresent the poorest in rural India.
Job Title: Manager - Human resources (Q2R)
Roles & Responsibilities:
• Design anddeliver effective, creative process strategies and best practices to deliverhigh quality HR Admin operations.
• Play an active role in developing his/her team, recruiting, training, backupplanning and attrition management for his/her team.
• Interface with customers regarding specific job orders, issues, improvements,escalations, etc.
• Responsible for generating, maintaining and managing strong relationshipswith the customer and fulfilling customer HR ops needs within minimal time
•Able to handle daily activities whichinclude customer handling, escalations, deliveries
• Identifying and leading process improvements
• Responsible for team's performance and growth
• Responsible for ensuring up to date process documentation, change managementand process & audit compliance
• Responsible for ensuring customer and management reporting & proactiveprojection of challenges and probable solutions
• Manage customer engagement.
• Provide clarification of HR policies and procedures
• Manage the process according to Company methodology and/or agreed transitionplan
• Organize knowledge sharing sessions both within the team and cross teams
• Update all required process documentation (process maps and procedures)
• Resolvingerrors, escalations and issues on time
• Develop, mentor, and coach junior team members
• Develop process excellence in Operation activities
• Ensuring quality and timeliness of work
• Focused, diligent, high on quality and timeliness are the basic requirementsfor the role
• Contribute to team "Business As Usual" activities such as hiring, processimprovement, service standardization, etc
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Human resources |Q2R position is now open for candidates interested in the Human Resource (HR) Jobs sector. This role in Kolkata offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Human Resource (HR) Jobs is a plus.