Job Description
Business:. HSBC E D P I Pvt Ltd
Open positions:1
Role Title: Manager – Operations GSC’S
Global Career Band:6
Location (Country / City ): Hyderabad
Recruiter Name : Sunny dogra
The Opportunity:
Management position with direct responsibility for end to end management of the process, such as delivery on established Performance Level Agreements, managing all aspects of service delivery, contributing towards establishing a positive relationship with the business partners, meeting and exceeding productivity targets for the team, accurately forecasting staffing requirements based upon expected volumes, actively contributing to Quality improvement initiatives for the process via Six Sigma Projects and related measures, managing all aspects of Operational Risk, maintaining HSBC internal and external control standards, focusing upon Training and Development of staff, focussing upon all aspects of Employee Engagement, proactively managing staff attrition and actively contributing to the achievement of financial targets including proactively managing efficiencies and contributing to soft and hard savings
What you’ll do:
Principal Accountabilities: Key activities and decision making areas
Impact on the Business/Function
Underwrite individual credit within assigned authority for secured and unsecured lending proposals ensuring adherence to all applicable credit approval procedures.
Underwrite proposals understanding the complexities within the lending guidelines.
Able to assimilate a large amount of information and make effective decisions on a wide range of issues.
Contribute to formation of immediate business/function strategy.
Typical Targets and Measures
PLA Targets
Productivity Targets (OOE, WR, PA)
Annualized attrition
Customers / Stakeholders
Establish and maintain effective relationship with internal/external customers, business partners and identify areas of service improvements.
Drive rigorous and customer centric quality campaigns and initiatives to increase quality awareness and performance of the team.
Identify and control potential risks within the process.
Provide immediate attention to urgent credit proposals.
Analyze complex problems, interpret operational needs and develop integrated, creative, technical solutions.
Typical Targets and Measures
Accuracy/Errors: Critical / Non-Critical / Internal / External
Business Partner Feedback
Leadership Team Feedback
Customer compliments
Leadership & Teamwork
Work closely with senior management in delivering the strategy.
Handle the impact of erratic workflows through effective capacity planning, leave management and process prioritisation.
Provide the highest standards of delivery to relevant stakeholders.
Ensure good engagement score by working towards maintaining a high level of morale and motivation for the teams.
Drive performance management amongst the team; ensure appropriate support is provided to individual and team underperformers.
Conduct self and make considered decisions that protect HSBC values, reputation and business.
Excellent leadership qualities, able to inspire and motivate individuals/teams.
Typical Targets and Measures
Feedback from team, business partners and management observations
Mandatory and other training completion and performance
GPS Scores
Operational Effectiveness & Control
Monitor & manage retail credit activity by understanding the complexities within the lending guidelines, including relevant FIM-BIM guidelines.
Regular review of processes to identify improvements, which will enhance operational and financial effectiveness.
To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GSC
To be aware of the Operational Risk scenario associated with their role, and to ensure that all actions take account of the likelihood of operational risk
Ensure BCP tests are conducted at specified intervals and adhere to all requirements associated with Business Continuity Planning for the Operation
Participate in development and implementation of credit policies.
Share best practice and learning points across other teams and GSC sites.
Typical Targets and Measures
Nil operational losses
Nil audit findings
Nil open MSIIs
Major Challenges
The position requires leading and motivating staff with widely differing aspirations working in productivity based
environment with critical deadlines.
It also involves dealing with internal and external Attrition and their operational affects and Driving Customer centric
Quality initiatives.
The Position requires identifying and effectively mitigating identified Operational Risks which in turn Comply with
Group’s Statutory Audit standards.
Effectively dealing with business that may significantly exceed forecasted figures by liaising with the respective
business sites.
Ensuring quality and productivity standards are maintained while coping with staff turnover and inexperienced staff and
review and produce MI in a specified format which is easily understood by business units
Role Context
Lead and motivate a team in a challenging environment.
Maintain exceptionally high customer service standards and strive to constantly meet and exceed highly challenging PLA parameters
Evaluate training needs and plan for them
Provide timely and effective feedback on performance against job objectives. Ensure the performance of the team is in sync with the set business targets.
Produce, analyze, and interpret MI.
Identify and escalate potential showstoppers.
Plan for effective utilization of resources.
Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner.
Develop cohesive teams and foster staff development.
Facilitate continuous improvement through the identification, implementation and sharing of best practice in conjunction with peers and line management.
Should be result oriented and flexible to changes.
Build professional relationships with colleagues in other areas
Effectively coach team members to enhance customer experience.
Exhibit ownership of the business.
Effectively handle and address initial disciplinary and grievance cases referred by the line as per HR policy and procedures.
Ensure adherence to audit and compliance requirements.
Management of Risk
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring by addressing any areas of concern in conjunction with line management and/or the appropriate department.
To be aware of the Operational Risk scenario associated with the role, and ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
To implement the Group Compliance policy locally by managing compliance risk in liaison with line management or Local Compliance Officer, ensuring training is undertaken, fostering a compliance culture and optimizing relations with regulators.
Observation of Internal Controls
‘Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators'
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
Requirements
What you will need to succeed in the role:
Bachelor’s degree in accounting, finance, or similar field. (E)
Awareness of the types and nature of lending products and processes.
Strong analytical, problem-solving, communications, financial and interpersonal skills. (E)
Knowledge of HSBC group and its operations and products for UK customers. (D)
Strong Leadership and Team management skills. (E)
Excellent conversational/ telephone skills and writing skills (E)
Excellent Communication skills.
Strong Planning and Organizing skills.
Excellence in delivering Customer Service.
Ability to work under pressure with very challenging deadlines.
Self-driven.
Ability to understand and interpret numeric data. Possess good analytical skills.
Knowledge of, and experience in problem solving techniques
Should be proficient in reading and analyzing bureau reports and financial statements.
Good understanding of various markets within UK, their regulatory requirements, credit policies, currencies, market trends, etc.
Displayed a disciplined approach to transformation agenda
Should have experience in leading or driving streamline activities or a part of any transformation program.
Should be well versed in handing re-imbursement claim process on Fusion.
Ability to be flexible and willing to adapt in line with the varied business requirements
Ability to build rapport with people
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
Open positions:1
Role Title: Manager – Operations GSC’S
Global Career Band:6
Location (Country / City ): Hyderabad
Recruiter Name : Sunny dogra
The Opportunity:
Management position with direct responsibility for end to end management of the process, such as delivery on established Performance Level Agreements, managing all aspects of service delivery, contributing towards establishing a positive relationship with the business partners, meeting and exceeding productivity targets for the team, accurately forecasting staffing requirements based upon expected volumes, actively contributing to Quality improvement initiatives for the process via Six Sigma Projects and related measures, managing all aspects of Operational Risk, maintaining HSBC internal and external control standards, focusing upon Training and Development of staff, focussing upon all aspects of Employee Engagement, proactively managing staff attrition and actively contributing to the achievement of financial targets including proactively managing efficiencies and contributing to soft and hard savings
What you’ll do:
Principal Accountabilities: Key activities and decision making areas
Impact on the Business/Function
Underwrite individual credit within assigned authority for secured and unsecured lending proposals ensuring adherence to all applicable credit approval procedures.
Underwrite proposals understanding the complexities within the lending guidelines.
Able to assimilate a large amount of information and make effective decisions on a wide range of issues.
Contribute to formation of immediate business/function strategy.
Typical Targets and Measures
PLA Targets
Productivity Targets (OOE, WR, PA)
Annualized attrition
Customers / Stakeholders
Establish and maintain effective relationship with internal/external customers, business partners and identify areas of service improvements.
Drive rigorous and customer centric quality campaigns and initiatives to increase quality awareness and performance of the team.
Identify and control potential risks within the process.
Provide immediate attention to urgent credit proposals.
Analyze complex problems, interpret operational needs and develop integrated, creative, technical solutions.
Typical Targets and Measures
Accuracy/Errors: Critical / Non-Critical / Internal / External
Business Partner Feedback
Leadership Team Feedback
Customer compliments
Leadership & Teamwork
Work closely with senior management in delivering the strategy.
Handle the impact of erratic workflows through effective capacity planning, leave management and process prioritisation.
Provide the highest standards of delivery to relevant stakeholders.
Ensure good engagement score by working towards maintaining a high level of morale and motivation for the teams.
Drive performance management amongst the team; ensure appropriate support is provided to individual and team underperformers.
Conduct self and make considered decisions that protect HSBC values, reputation and business.
Excellent leadership qualities, able to inspire and motivate individuals/teams.
Typical Targets and Measures
Feedback from team, business partners and management observations
Mandatory and other training completion and performance
GPS Scores
Operational Effectiveness & Control
Monitor & manage retail credit activity by understanding the complexities within the lending guidelines, including relevant FIM-BIM guidelines.
Regular review of processes to identify improvements, which will enhance operational and financial effectiveness.
To maintain HSBC internal and external control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators.
To implement the Group Compliance Policy as applicable to your role in conjunction with the relevant Compliance Department. The term ‘compliance’ embraces all relevant laws, rules and codes with which the business has to comply within India and in relation to the countries migrating work to the assigned GSC
To be aware of the Operational Risk scenario associated with their role, and to ensure that all actions take account of the likelihood of operational risk
Ensure BCP tests are conducted at specified intervals and adhere to all requirements associated with Business Continuity Planning for the Operation
Participate in development and implementation of credit policies.
Share best practice and learning points across other teams and GSC sites.
Typical Targets and Measures
Nil operational losses
Nil audit findings
Nil open MSIIs
Major Challenges
The position requires leading and motivating staff with widely differing aspirations working in productivity based
environment with critical deadlines.
It also involves dealing with internal and external Attrition and their operational affects and Driving Customer centric
Quality initiatives.
The Position requires identifying and effectively mitigating identified Operational Risks which in turn Comply with
Group’s Statutory Audit standards.
Effectively dealing with business that may significantly exceed forecasted figures by liaising with the respective
business sites.
Ensuring quality and productivity standards are maintained while coping with staff turnover and inexperienced staff and
review and produce MI in a specified format which is easily understood by business units
Role Context
Lead and motivate a team in a challenging environment.
Maintain exceptionally high customer service standards and strive to constantly meet and exceed highly challenging PLA parameters
Evaluate training needs and plan for them
Provide timely and effective feedback on performance against job objectives. Ensure the performance of the team is in sync with the set business targets.
Produce, analyze, and interpret MI.
Identify and escalate potential showstoppers.
Plan for effective utilization of resources.
Meet the needs and expectations of customers by ensuring that escalations and complaints are handled in a timely and appropriate manner.
Develop cohesive teams and foster staff development.
Facilitate continuous improvement through the identification, implementation and sharing of best practice in conjunction with peers and line management.
Should be result oriented and flexible to changes.
Build professional relationships with colleagues in other areas
Effectively coach team members to enhance customer experience.
Exhibit ownership of the business.
Effectively handle and address initial disciplinary and grievance cases referred by the line as per HR policy and procedures.
Ensure adherence to audit and compliance requirements.
Management of Risk
The jobholder will also continually reassess the operational risks associated with the role and inherent in the business, taking account of changing economic or market conditions, legal and regulatory requirements, operating procedures and practices, management restructurings, and the impact of new technology.
This will be achieved by ensuring all actions take account of the likelihood of operational risk occurring by addressing any areas of concern in conjunction with line management and/or the appropriate department.
To be aware of the Operational Risk scenario associated with the role, and ensure that all actions during their employment with HSBC take account of the likelihood of operational risk occurring.
To implement the Group Compliance policy locally by managing compliance risk in liaison with line management or Local Compliance Officer, ensuring training is undertaken, fostering a compliance culture and optimizing relations with regulators.
Observation of Internal Controls
‘Maintains HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators'
The jobholder will also adhere to and be able to demonstrate adherence to internal controls. This will be achieved by adherence to all relevant procedures, keeping appropriate records and, where appropriate, by the timely implementation of internal and external audit points, including issues raised by external regulators.
Requirements
What you will need to succeed in the role:
Bachelor’s degree in accounting, finance, or similar field. (E)
Awareness of the types and nature of lending products and processes.
Strong analytical, problem-solving, communications, financial and interpersonal skills. (E)
Knowledge of HSBC group and its operations and products for UK customers. (D)
Strong Leadership and Team management skills. (E)
Excellent conversational/ telephone skills and writing skills (E)
Excellent Communication skills.
Strong Planning and Organizing skills.
Excellence in delivering Customer Service.
Ability to work under pressure with very challenging deadlines.
Self-driven.
Ability to understand and interpret numeric data. Possess good analytical skills.
Knowledge of, and experience in problem solving techniques
Should be proficient in reading and analyzing bureau reports and financial statements.
Good understanding of various markets within UK, their regulatory requirements, credit policies, currencies, market trends, etc.
Displayed a disciplined approach to transformation agenda
Should have experience in leading or driving streamline activities or a part of any transformation program.
Should be well versed in handing re-imbursement claim process on Fusion.
Ability to be flexible and willing to adapt in line with the varied business requirements
Ability to build rapport with people
Link to Candidate User Guide:
https://hsbchrdirect.service-now.com/nav_to.do?uri=%2Fhrsp%3Fid%3Dkb_article_preview%26sys_id%3D0c6b11641b6a+810cec0553a2d4bcb2a
(Or)
Go to the below link and type “IND GSC : IJP Applicant User Guide” in search bar.
https://hsbchrdirect.service-now.com/hrsp?id=hrdirect_employee_dashboard
You’ll achieve more at HSBC
HSBC is an equal opportunity employer committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and, opportunities to grow within an inclusive and diverse environment. We encourage applications from all suitably qualified persons irrespective of, but not limited to, their gender or genetic information, ****** orientation, ethnicity, religion, social status, medical care leave requirements, political affiliation, people with disabilities, color, national origin, veteran status, etc., We consider all applications based on merit and suitability to the role.”
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued By HSBC Electronic Data Processing (India) Private LTD
💡 Quick Summary
Seeking a career-building opportunity? The Manager | Operations GSC|S position is now open for candidates interested in the Accountant Jobs sector. This role in Hyderabad offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Accountant Jobs is a plus.
