Job Description
Qualifications
High School Diploma or equivalent is required
Two (2) years of supervisory-level experience is required Bachelors degree may substitute for two years of the required experience
Healthcare and/or Specialty Clinic experience (i e , Cardiology, Neurology, etc )
To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily
The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
Ability to work nights and/or weekends isrequired for identified positions
Ability to partner with their front line teams and physicians to build and maintain a thriving clinic culture
Carrying, Climbing, Crawling, Hearing/Listening, Lifting, Manual Dexterity, Pulling/Pushing, Seeing, Speaking, Squatting/Kneeling, Standing, Walking
Benefits
Actual hourly rate dependent upon experience
$28.37 - $50.3+
Responsibilities
Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management
Manages the daily operations in the clinic
Optimizes clinic workflows
Acts as a resource inthe daily operations and activities of the department
Collaborates with hospital care sites and physician leadership
Promotes effective working relationships within the service line to facilitate achieving goals and objectives
Works directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patientsreceive satisfactory resolution
Creates and oversees daily work schedules including management of daily staffing and float coverage
Oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation
Manages prior authorization and referral processes
Leads clinic team in problem solving to address issues relating to patient safety, care and service
Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives
Assists in development of capital planning and operating budgets
Manages clinic teams on quality initiatives and managing quality metrics
Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives
Drives and supports associate engagement and patient experience outcomes
Manages Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development
Maintains Kronosrecords for employees
Directs, oversees, and coordinates training of new employees
Builds strong partnership with local clinic physician leadership
Takes an active role in professional development of associates; developing leaders as appropriate
Creates a culture of patient safety including documentation and reporting of any PEARL event
Maintains audits for medication safety
Ensures compliance with applicable regulatory guidelines, and licensure, compliance and accreditation requirements
Ensures compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards
Partners with physicians around panel management
Maintains recordsregarding patient linking, population health, and care gap closure
Promotes mission, vision, and values of SCL Health, and abides by service behavior standards
Performs other duties as assigned
Promotes mission, vision, and values of SCL Health, and abides by service behavior standards
Performs other duties as assigned
Job description
Job Description:
Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management.
Scope
• Manages the daily operations in the clinic. Optimizes clinic workflows. Acts as a resource inthe daily operations and activities of the department.
• Collaborates with hospital care sites and physician leadership. Promotes effective working relationships within the service line to facilitate achieving goals and objectives.
• Works directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patientsreceive satisfactory resolution.
• Creates and oversees daily work schedules including management of daily staffing and float coverage. Oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation. Manages prior authorization and referral processes.
• Leads clinic team in problem solving to address issues relating to patient safety, care and service. Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives. Assists in development of capital planning and operating budgets.
• Manages clinic teams on quality initiatives and managing quality metrics. Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives. Drives and supports associate engagement and patient experience outcomes.
• Manages Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains Kronosrecords for employees.
• Directs, oversees, and coordinates training of new employees. Builds strong partnership with local clinic physician leadership.
• Takes an active role in professional development of associates; developing leaders as appropriate.
• Creates a culture of patient safety including documentation and reporting of any PEARL event. Maintains audits for medication safety. Ensures compliance with applicable regulatory guidelines, and licensure, compliance and accreditation requirements. Ensures compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Partners with physicians around panel management. Maintains recordsregarding patient linking, population health, and care gap closure.
• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
• Performs other duties as assigned. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
• Performs other duties as assigned.
Required
Minimum Qualifications
High School Diploma or equivalent is required
Two (2) years of supervisory-level experience is required Bachelors degree may substitute for two years of the required experience
Preferred
Bachelors degree in healthcare or related field is preferred
Healthcare and/or Specialty Clinic experience (i e , Cardiology, Neurology, etc )
To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
• Ability to work nights and/or weekends isrequired for identified positions
• Ability to partner with their front line teams and physicians to build and maintain a thriving clinic culture
Physical Requirements:
Carrying, Climbing, Crawling, Hearing/Listening, Lifting, Manual Dexterity, Pulling/Pushing, Seeing, Speaking, Squatting/Kneeling, Standing, Walking
Anticipated job posting close date:
0+/16/2026
Location:
Billings Downtown Clinic
Work City:
Billings
Work State:
Montana
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$28.37 - $50.3+
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, ****** orientation, gender identity, national origin, disability or protected veteran status.
High School Diploma or equivalent is required
Two (2) years of supervisory-level experience is required Bachelors degree may substitute for two years of the required experience
Healthcare and/or Specialty Clinic experience (i e , Cardiology, Neurology, etc )
To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily
The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
Ability to work nights and/or weekends isrequired for identified positions
Ability to partner with their front line teams and physicians to build and maintain a thriving clinic culture
Carrying, Climbing, Crawling, Hearing/Listening, Lifting, Manual Dexterity, Pulling/Pushing, Seeing, Speaking, Squatting/Kneeling, Standing, Walking
Benefits
Actual hourly rate dependent upon experience
$28.37 - $50.3+
Responsibilities
Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management
Manages the daily operations in the clinic
Optimizes clinic workflows
Acts as a resource inthe daily operations and activities of the department
Collaborates with hospital care sites and physician leadership
Promotes effective working relationships within the service line to facilitate achieving goals and objectives
Works directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patientsreceive satisfactory resolution
Creates and oversees daily work schedules including management of daily staffing and float coverage
Oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation
Manages prior authorization and referral processes
Leads clinic team in problem solving to address issues relating to patient safety, care and service
Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives
Assists in development of capital planning and operating budgets
Manages clinic teams on quality initiatives and managing quality metrics
Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives
Drives and supports associate engagement and patient experience outcomes
Manages Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development
Maintains Kronosrecords for employees
Directs, oversees, and coordinates training of new employees
Builds strong partnership with local clinic physician leadership
Takes an active role in professional development of associates; developing leaders as appropriate
Creates a culture of patient safety including documentation and reporting of any PEARL event
Maintains audits for medication safety
Ensures compliance with applicable regulatory guidelines, and licensure, compliance and accreditation requirements
Ensures compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards
Partners with physicians around panel management
Maintains recordsregarding patient linking, population health, and care gap closure
Promotes mission, vision, and values of SCL Health, and abides by service behavior standards
Performs other duties as assigned
Promotes mission, vision, and values of SCL Health, and abides by service behavior standards
Performs other duties as assigned
Job description
Job Description:
Provides effective leadership and accountability for ambulatory care operations including excellence in customer service, human resources, information systems, patient-focused clinical care, quality assurance and financial management.
Scope
• Manages the daily operations in the clinic. Optimizes clinic workflows. Acts as a resource inthe daily operations and activities of the department.
• Collaborates with hospital care sites and physician leadership. Promotes effective working relationships within the service line to facilitate achieving goals and objectives.
• Works directly with patients to address patient questions and concerns regarding care and billing, evaluate various resolutions and ensure patientsreceive satisfactory resolution.
• Creates and oversees daily work schedules including management of daily staffing and float coverage. Oversees active schedule management to balance patient access, schedule, utilization, and continuity during hours of clinic operation. Manages prior authorization and referral processes.
• Leads clinic team in problem solving to address issues relating to patient safety, care and service. Promotes effective working relationships and works effectively as part of the clinic team to facilitate meeting its goals and objectives. Assists in development of capital planning and operating budgets.
• Manages clinic teams on quality initiatives and managing quality metrics. Collaborates with the leadership team and physician leader to identify and drive quality and performance improvement initiatives. Drives and supports associate engagement and patient experience outcomes.
• Manages Human Resource management functions including interviewing, selection, orientation, education/training, feedback, performance evaluation, and policy and procedure development. Maintains Kronosrecords for employees.
• Directs, oversees, and coordinates training of new employees. Builds strong partnership with local clinic physician leadership.
• Takes an active role in professional development of associates; developing leaders as appropriate.
• Creates a culture of patient safety including documentation and reporting of any PEARL event. Maintains audits for medication safety. Ensures compliance with applicable regulatory guidelines, and licensure, compliance and accreditation requirements. Ensures compliance with established departmental policies and procedures, objectives, quality assurance program, safety, environmental and infection control standards.
• Partners with physicians around panel management. Maintains recordsregarding patient linking, population health, and care gap closure.
• Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
• Performs other duties as assigned. Promotes mission, vision, and values of SCL Health, and abides by service behavior standards.
• Performs other duties as assigned.
Required
Minimum Qualifications
High School Diploma or equivalent is required
Two (2) years of supervisory-level experience is required Bachelors degree may substitute for two years of the required experience
Preferred
Bachelors degree in healthcare or related field is preferred
Healthcare and/or Specialty Clinic experience (i e , Cardiology, Neurology, etc )
To perform this job successfully, an individual must be able to perform each essential dutysatisfactorily. The requirements list must be representative of the knowledge, skills, minimum education, training, licensure, experience, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
• Regular attendance to perform work on site during regularly scheduled business hours or scheduled shifts is required
• Ability to work nights and/or weekends isrequired for identified positions
• Ability to partner with their front line teams and physicians to build and maintain a thriving clinic culture
Physical Requirements:
Carrying, Climbing, Crawling, Hearing/Listening, Lifting, Manual Dexterity, Pulling/Pushing, Seeing, Speaking, Squatting/Kneeling, Standing, Walking
Anticipated job posting close date:
0+/16/2026
Location:
Billings Downtown Clinic
Work City:
Billings
Work State:
Montana
Scheduled Weekly Hours:
40
The hourly range for this position is listed below. Actual hourly rate dependent upon experience.
$28.37 - $50.3+
We care about your well-being – mind, body, and spirit – which is why we provide our caregivers a generous benefits package that covers a wide range of programs to foster a sustainable culture of wellness that encompasses living healthy, happy, secure, connected, and engaged.
Learn more about our comprehensive benefits packages for our Idaho, Nevada, and Utah based caregivers, and for our Colorado, Montana, and Kansas based caregivers; and our commitment to diversity, equity, and inclusion.
Intermountain Health is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, ****** orientation, gender identity, national origin, disability or protected veteran status.
💡 Quick Summary
Seeking a career-building opportunity? The Manager Practice position is now open for candidates interested in the Health Jobs sector. This role in Billings offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Health Jobs is a plus.
