Job Description
LHH is working with global tech company who is looking for a Program Management Manager to serve as a strategic leader within a high-performing operations and marketing organization. This role partners closely with fast-growing global businesses, leading complex marketing programs and guiding teams that deliver impactful, scalable marketing strategies.
This is a highly visible, client-facing leadership role requiring strong program management, marketing expertise, and the ability to inspire and guide cross-functional teams.
What You’ll Do
Program & Stakeholder Leadership
• Serve as the senior point of contact for assigned accounts, acting as a trusted strategic advisor
• Develop a deep understanding of business goals, industry trends, and marketing challenges
• Translate objectives into actionable strategies and integrated marketing programs
• Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders
Team & Delivery Leadership
• Lead and develop a cross-functional team of program managers, analysts, and platform specialists across global time zones
• Foster a collaborative, high-performance culture focused on continuous improvement
• Ensure programs are delivered on time, on budget, and to the highest quality standards
Strategy & Innovation
• Partner with internal marketing strategists and data teams to design omnichannel campaigns, with a focus on email, push, and loyalty channels
• Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journey optimization
• Bring market insights and program learnings to leadership to help evolve service offerings
Business Growth
• Identify opportunities to expand services, programs, or geographic support within existing accounts
• Develop and present proposals and recommendations for new initiatives
• Collaborate with senior leaders on onboarding and scaling new programs when needed
Qualifications
• 10+ years of experience leading client-facing teams of PM's
• 6+ years of experience with email marketing automation platforms and CRM tools (Salesforce, Marketo, etc.)
• Strong understanding of digital marketing KPIs and analytics, with the ability to translate data into insights
• Experience with strategic stakeholder relationships
Benefits
• Industry-leading benefits, including but not limited to: Medical, dental, vision, life and disability insurance coverages, FSA, HSA, generous vacation, paid sick leave, paid parental leave, baby bonding leave, carers leave, bereavement leave, paid holidays, and a 401(k) plan with company match.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
This is a highly visible, client-facing leadership role requiring strong program management, marketing expertise, and the ability to inspire and guide cross-functional teams.
What You’ll Do
Program & Stakeholder Leadership
• Serve as the senior point of contact for assigned accounts, acting as a trusted strategic advisor
• Develop a deep understanding of business goals, industry trends, and marketing challenges
• Translate objectives into actionable strategies and integrated marketing programs
• Lead quarterly business reviews, strategic planning sessions, and performance reporting with senior stakeholders
Team & Delivery Leadership
• Lead and develop a cross-functional team of program managers, analysts, and platform specialists across global time zones
• Foster a collaborative, high-performance culture focused on continuous improvement
• Ensure programs are delivered on time, on budget, and to the highest quality standards
Strategy & Innovation
• Partner with internal marketing strategists and data teams to design omnichannel campaigns, with a focus on email, push, and loyalty channels
• Identify opportunities for innovation in personalization, segmentation, lifecycle marketing, and customer journey optimization
• Bring market insights and program learnings to leadership to help evolve service offerings
Business Growth
• Identify opportunities to expand services, programs, or geographic support within existing accounts
• Develop and present proposals and recommendations for new initiatives
• Collaborate with senior leaders on onboarding and scaling new programs when needed
Qualifications
• 10+ years of experience leading client-facing teams of PM's
• 6+ years of experience with email marketing automation platforms and CRM tools (Salesforce, Marketo, etc.)
• Strong understanding of digital marketing KPIs and analytics, with the ability to translate data into insights
• Experience with strategic stakeholder relationships
Benefits
• Industry-leading benefits, including but not limited to: Medical, dental, vision, life and disability insurance coverages, FSA, HSA, generous vacation, paid sick leave, paid parental leave, baby bonding leave, carers leave, bereavement leave, paid holidays, and a 401(k) plan with company match.
Equal Opportunity Employer/Veterans/Disabled
To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy
The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:
• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance
💡 Quick Summary
Seeking a career-building opportunity? The Manager Program Management position is now open for candidates interested in the Operations Executive Jobs sector. This role in Chicago offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Operations Executive Jobs is a plus.