Job Description
Role
Field Executive – Retentions & Collections
Function / Department
Customer Service
Location
Rajasthan/Jaipur
Band
M1
Job Purpose
• Drive assigned Retention & collection agencies for delivery of KPIs.
• Ensure SLA delivery with complete adherence to Code of Conduct.
• The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets.
• Required do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement.
Key Result Areas/Accountabilities
• Drive assigned Retention & Collection agencies for delivery of KPIs.
• Ensure SLA delivery with complete adherence to Code of Conduct.
• Develop and plan infrastructure at agency as per allocation and forecast.
• Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio.
• Have a strong governance process for Retained cases Field visit, receipt book audits, I cards register, Cash register, COC and HSW.
• Do regular field visit with/without field agent for audit/recovery purpose
• Engage in development and implementation of various
training/coaching programs of team members
Core Competencies, Knowledge, Experience
• Strong Negotiation skills and communication skills
• Exposure to customer retention & collection role.
• Analytical Skills.
• Good process / systems knowledge / experience
• Presentation Skills
Must Have Technical / Professional Qualifications
• Graduate, MBA preferred
• English and local market language
Field Executive – Retentions & Collections
Function / Department
Customer Service
Location
Rajasthan/Jaipur
Band
M1
Job Purpose
• Drive assigned Retention & collection agencies for delivery of KPIs.
• Ensure SLA delivery with complete adherence to Code of Conduct.
• The job involves to Drive Agencies for Retention, Collection, Provision roll back and Involuntary churn and deliver the targets.
• Required do regular visits to the agencies and field on regular basis to review the performance and other SLAs and ensure productivity enhancement.
Key Result Areas/Accountabilities
• Drive assigned Retention & Collection agencies for delivery of KPIs.
• Ensure SLA delivery with complete adherence to Code of Conduct.
• Develop and plan infrastructure at agency as per allocation and forecast.
• Ensuring all reports and feedbacks are well maintained at the agencies and they are utilized for taking subsequent action in portfolio.
• Have a strong governance process for Retained cases Field visit, receipt book audits, I cards register, Cash register, COC and HSW.
• Do regular field visit with/without field agent for audit/recovery purpose
• Engage in development and implementation of various
training/coaching programs of team members
Core Competencies, Knowledge, Experience
• Strong Negotiation skills and communication skills
• Exposure to customer retention & collection role.
• Analytical Skills.
• Good process / systems knowledge / experience
• Presentation Skills
Must Have Technical / Professional Qualifications
• Graduate, MBA preferred
• English and local market language
💡 Quick Summary
Seeking a career-building opportunity? The Manager|Collection Retention position is now open for candidates interested in the Customer Care Executive sector. This role in Jaipur offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Customer Care Executive is a plus.
