Job Description
Qualifications
Sales, Marketing & Customer Experience
Proven experience launching and scaling operations in new markets, ideally within sports, hospitality, or travel
Extensive expertise in delivering large-scale events, ensuring both operational and commercial excellence
A deep passion for delivering world-class customer experiences and fostering brand loyalty
Strong ability to develop business plans, manage budgets, and drive sustainable profitability
A track record of recruiting, developing, and leading high-performing teams
Strong communicator with the ability to influence and collaborate at all levels
Enthusiastic about the sports industry with a deep understanding of global sports and hospitality trends
Must have the right to work in the US – no visa sponsorship is available for this role
No relocation package is offered – the successful candidate should already be based in or willing to move to Miami at their own expense
Flexibility to work extended or irregular hours, including nights, weekends, and holidays, as required
Responsibilities
As Managing Director – North America, you will lead the expansion and growth of STH Group in the US, setting the strategy, building the team, and driving key partnerships
Working closely with the Global Leadership team and Sodexo Live!
NorAm, you will be responsible for delivering world-class hospitality and travel experiences while ensuring commercial success in the region
Strategic Leadership & Business Growth
Develop and execute a market entry strategy aligned with STH Group’s global objectives, ensuring a scalable and profitable operation
Define key success metrics and implement robust performance tracking
Identify and capitalise on business development opportunities to drive revenue growth and brand expansion
Oversee the successful execution of STH Group’s inaugural North American project, delivering outstanding fan experiences at major sporting events
Establish efficient operational frameworks to ensure seamless, on-budget project delivery with an unwavering commitment to service excellence
Ensure full compliance with regulatory, legal, and contractual obligations while managing business risk effectively
Build and lead a high-performing team, fostering a culture of innovation, accountability, and operational excellence
Align the team with STH Group’s values, ensuring a shared commitment to delivering exceptional customer experiences
Drive the commercial strategy to grow market share through innovative sales and marketing initiatives
Develop premium experience products that enhance customer journeys, build loyalty, and encourage repeat business
Position STH Group as the market leader in premium sports travel and hospitality in North America
Stakeholder & Partner Engagement
Build and nurture strategic partnerships with event rightsholders, sponsors, and key industry stakeholders
Act as a key ambassador for STH Group, driving its profile and influence in the North American sports hospitality sector
Job description
STH Group, a Sodexo Live! company, is a global leader in sports hospitality and travel experiences, with offices in London, Auckland, Melbourne, and Sydney—and soon, Miami. We work with the world’s most prestigious sporting events, including the Olympic Games, Cricket World Cup, and Rugby World Cups, delivering premium travel and hospitality packages that transform unforgettable moments into lifetime memories.
As we expand into North America, we are seeking an ambitious and visionary Managing Director to build and lead STH Group’s presence in the US market. This is a unique opportunity to shape the future of sports hospitality in North America, creating exceptional fan experiences while establishing a high-profile, commercially successful business.
We’re looking for someone excited by the challenge of launching a new business arm in Miami, with the entrepreneurial drive to build, scale, and lead our North American operations.
The Role
As Managing Director – North America, you will lead the expansion and growth of STH Group in the US, setting the strategy, building the team, and driving key partnerships. Working closely with the Global Leadership team and Sodexo Live! NorAm, you will be responsible for delivering world-class hospitality and travel experiences while ensuring commercial success in the region.
Key Responsibilities
Strategic Leadership & Business Growth
• Develop and execute a market entry strategy aligned with STH Group’s global objectives, ensuring a scalable and profitable operation.
• Define key success metrics and implement robust performance tracking.
• Identify and capitalise on business development opportunities to drive revenue growth and brand expansion.
Operational Excellence & Programme Delivery
• Oversee the successful execution of STH Group’s inaugural North American project, delivering outstanding fan experiences at major sporting events.
• Establish efficient operational frameworks to ensure seamless, on-budget project delivery with an unwavering commitment to service excellence.
• Ensure full compliance with regulatory, legal, and contractual obligations while managing business risk effectively.
Team Leadership & Culture
• Build and lead a high-performing team, fostering a culture of innovation, accountability, and operational excellence.
• Align the team with STH Group’s values, ensuring a shared commitment to delivering exceptional customer experiences.
Sales, Marketing & Customer Experience
• Drive the commercial strategy to grow market share through innovative sales and marketing initiatives.
• Develop premium experience products that enhance customer journeys, build loyalty, and encourage repeat business.
• Position STH Group as the market leader in premium sports travel and hospitality in North America.
Stakeholder & Partner Engagement
• Build and nurture strategic partnerships with event rightsholders, sponsors, and key industry stakeholders.
• Leverage Sodexo Live! NorAm’s network to strengthen STH Group’s market position and competitive advantage.
• Act as a key ambassador for STH Group, driving its profile and influence in the North American sports hospitality sector.
What We’re Looking For
• Proven experience launching and scaling operations in new markets, ideally within sports, hospitality, or travel.
• Extensive expertise in delivering large-scale events, ensuring both operational and commercial excellence.
• A deep passion for delivering world-class customer experiences and fostering brand loyalty.
• Strong ability to develop business plans, manage budgets, and drive sustainable profitability.
• A track record of recruiting, developing, and leading high-performing teams.
• Strong communicator with the ability to influence and collaborate at all levels.
• Enthusiastic about the sports industry with a deep understanding of global sports and hospitality trends.
Additional Requirements
• Must have the right to work in the US – no visa sponsorship is available for this role.
• No relocation package is offered – the successful candidate should already be based in or willing to move to Miami at their own expense.
• Flexibility to work extended or irregular hours, including nights, weekends, and holidays, as required.
Why Join STH Group?
At STH Group, we create extraordinary experiences—not just for sports fans, but for our people too. By joining us at this pivotal stage, you’ll play a defining role in shaping our legacy in North America, leading an exciting expansion with the support of a dynamic and innovative global team.
Ready to lead the future of sports hospitality in North America?
Apply now to be part of something extraordinary.
Sales, Marketing & Customer Experience
Proven experience launching and scaling operations in new markets, ideally within sports, hospitality, or travel
Extensive expertise in delivering large-scale events, ensuring both operational and commercial excellence
A deep passion for delivering world-class customer experiences and fostering brand loyalty
Strong ability to develop business plans, manage budgets, and drive sustainable profitability
A track record of recruiting, developing, and leading high-performing teams
Strong communicator with the ability to influence and collaborate at all levels
Enthusiastic about the sports industry with a deep understanding of global sports and hospitality trends
Must have the right to work in the US – no visa sponsorship is available for this role
No relocation package is offered – the successful candidate should already be based in or willing to move to Miami at their own expense
Flexibility to work extended or irregular hours, including nights, weekends, and holidays, as required
Responsibilities
As Managing Director – North America, you will lead the expansion and growth of STH Group in the US, setting the strategy, building the team, and driving key partnerships
Working closely with the Global Leadership team and Sodexo Live!
NorAm, you will be responsible for delivering world-class hospitality and travel experiences while ensuring commercial success in the region
Strategic Leadership & Business Growth
Develop and execute a market entry strategy aligned with STH Group’s global objectives, ensuring a scalable and profitable operation
Define key success metrics and implement robust performance tracking
Identify and capitalise on business development opportunities to drive revenue growth and brand expansion
Oversee the successful execution of STH Group’s inaugural North American project, delivering outstanding fan experiences at major sporting events
Establish efficient operational frameworks to ensure seamless, on-budget project delivery with an unwavering commitment to service excellence
Ensure full compliance with regulatory, legal, and contractual obligations while managing business risk effectively
Build and lead a high-performing team, fostering a culture of innovation, accountability, and operational excellence
Align the team with STH Group’s values, ensuring a shared commitment to delivering exceptional customer experiences
Drive the commercial strategy to grow market share through innovative sales and marketing initiatives
Develop premium experience products that enhance customer journeys, build loyalty, and encourage repeat business
Position STH Group as the market leader in premium sports travel and hospitality in North America
Stakeholder & Partner Engagement
Build and nurture strategic partnerships with event rightsholders, sponsors, and key industry stakeholders
Act as a key ambassador for STH Group, driving its profile and influence in the North American sports hospitality sector
Job description
STH Group, a Sodexo Live! company, is a global leader in sports hospitality and travel experiences, with offices in London, Auckland, Melbourne, and Sydney—and soon, Miami. We work with the world’s most prestigious sporting events, including the Olympic Games, Cricket World Cup, and Rugby World Cups, delivering premium travel and hospitality packages that transform unforgettable moments into lifetime memories.
As we expand into North America, we are seeking an ambitious and visionary Managing Director to build and lead STH Group’s presence in the US market. This is a unique opportunity to shape the future of sports hospitality in North America, creating exceptional fan experiences while establishing a high-profile, commercially successful business.
We’re looking for someone excited by the challenge of launching a new business arm in Miami, with the entrepreneurial drive to build, scale, and lead our North American operations.
The Role
As Managing Director – North America, you will lead the expansion and growth of STH Group in the US, setting the strategy, building the team, and driving key partnerships. Working closely with the Global Leadership team and Sodexo Live! NorAm, you will be responsible for delivering world-class hospitality and travel experiences while ensuring commercial success in the region.
Key Responsibilities
Strategic Leadership & Business Growth
• Develop and execute a market entry strategy aligned with STH Group’s global objectives, ensuring a scalable and profitable operation.
• Define key success metrics and implement robust performance tracking.
• Identify and capitalise on business development opportunities to drive revenue growth and brand expansion.
Operational Excellence & Programme Delivery
• Oversee the successful execution of STH Group’s inaugural North American project, delivering outstanding fan experiences at major sporting events.
• Establish efficient operational frameworks to ensure seamless, on-budget project delivery with an unwavering commitment to service excellence.
• Ensure full compliance with regulatory, legal, and contractual obligations while managing business risk effectively.
Team Leadership & Culture
• Build and lead a high-performing team, fostering a culture of innovation, accountability, and operational excellence.
• Align the team with STH Group’s values, ensuring a shared commitment to delivering exceptional customer experiences.
Sales, Marketing & Customer Experience
• Drive the commercial strategy to grow market share through innovative sales and marketing initiatives.
• Develop premium experience products that enhance customer journeys, build loyalty, and encourage repeat business.
• Position STH Group as the market leader in premium sports travel and hospitality in North America.
Stakeholder & Partner Engagement
• Build and nurture strategic partnerships with event rightsholders, sponsors, and key industry stakeholders.
• Leverage Sodexo Live! NorAm’s network to strengthen STH Group’s market position and competitive advantage.
• Act as a key ambassador for STH Group, driving its profile and influence in the North American sports hospitality sector.
What We’re Looking For
• Proven experience launching and scaling operations in new markets, ideally within sports, hospitality, or travel.
• Extensive expertise in delivering large-scale events, ensuring both operational and commercial excellence.
• A deep passion for delivering world-class customer experiences and fostering brand loyalty.
• Strong ability to develop business plans, manage budgets, and drive sustainable profitability.
• A track record of recruiting, developing, and leading high-performing teams.
• Strong communicator with the ability to influence and collaborate at all levels.
• Enthusiastic about the sports industry with a deep understanding of global sports and hospitality trends.
Additional Requirements
• Must have the right to work in the US – no visa sponsorship is available for this role.
• No relocation package is offered – the successful candidate should already be based in or willing to move to Miami at their own expense.
• Flexibility to work extended or irregular hours, including nights, weekends, and holidays, as required.
Why Join STH Group?
At STH Group, we create extraordinary experiences—not just for sports fans, but for our people too. By joining us at this pivotal stage, you’ll play a defining role in shaping our legacy in North America, leading an exciting expansion with the support of a dynamic and innovative global team.
Ready to lead the future of sports hospitality in North America?
Apply now to be part of something extraordinary.
💡 Quick Summary
Seeking a career-building opportunity? The Managing Director - Sports, Travel & Hospitality position is now open for candidates interested in the Hotel Jobs sector. This role in Miami offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Hotel Jobs is a plus.
