Job Description
About Us
At Hostplus, we strive to deliver exceptional service to our 1.8 million members, continuously seeking innovative ways to provide better value and help them achieve a brighter future.
We are driven by a passion for ensuring our members retire with dignity and security, and we're committed to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves.
About the Role
This is an exciting opportunity to join our team as a Customer Engagement Manager, where you'll play a pivotal role in leading acquisition and retention-focused marketing programs.
You will be responsible for understanding the unique needs of our distinct customer segments and developing targeted marketing campaigns to match our products or services to their requirements.
Your primary objective will be to increase customer loyalty and attract new business, working closely with our business intelligence team to leverage data analytics and insights.
You will also have the opportunity to collaborate with our Intermediary Distribution team, showcasing our top-tier servicing capabilities and innovative products to third-party adviser groups.
Key Responsibilities:
Strategic Leadership: Assist the Senior Manager, Member & Client Services with strategic marketing support for key projects and business unit initiatives.
Stakeholder Collaboration: Work closely with internal stakeholders to gather insights, identify communication improvements, and implement solutions.
Campaign Planning: Develop and manage marketing briefs, project plans, and calendars of activity, ensuring alignment with budget allocations and channel plans.
Creative Development: Brief internal and external creative teams, assess concepts, and ensure all marketing collateral aligns with Hostplus brand strategy.
Campaign Analysis: Evaluate campaign outcomes, measure success against objectives, and recommend refinements for future strategies.
Team Development: Mentor junior team members, contribute to content creation, and ensure consistency in quality deliverables.
Annual Planning: Contribute to the creation of an annual marketing plan in line with the Marketing Team Business Plan and Fund strategy.
Campaign Management: Maintain accurate marketing program management, ensuring all work is documented and factored into budgets and business plans.
What We Offer
We value diversity of thought and have an open and flexible workplace.
Some industry-leading benefits we offer include:
Hybrid and Flexible Work Environment: Enjoy a great work-life balance with the flexibility to work from anywhere.
Additional Paid Leave: Receive extra time off during Christmas and New Year, plus additional 5 days paid 'flex leave' for when you need it.
Paid Parental Leave: Enjoy 18 weeks paid parental leave to spend quality time with your loved ones.
Community Service Leave: Take up to 3 days paid community service leave to give back to your community.
Gender Affirmation Leave: Enjoy 4 weeks paid gender affirmation leave to prioritize your well-being.
Long Service Leave: Access long service leave at 5 years, allowing you to take a well-deserved break.
Dedicated Development Budget: Receive a personal development budget to support your growth and career advancement.
At Hostplus, we strive to deliver exceptional service to our 1.8 million members, continuously seeking innovative ways to provide better value and help them achieve a brighter future.
We are driven by a passion for ensuring our members retire with dignity and security, and we're committed to creating an inclusive workplace where everyone feels valued and appreciated for being their authentic selves.
About the Role
This is an exciting opportunity to join our team as a Customer Engagement Manager, where you'll play a pivotal role in leading acquisition and retention-focused marketing programs.
You will be responsible for understanding the unique needs of our distinct customer segments and developing targeted marketing campaigns to match our products or services to their requirements.
Your primary objective will be to increase customer loyalty and attract new business, working closely with our business intelligence team to leverage data analytics and insights.
You will also have the opportunity to collaborate with our Intermediary Distribution team, showcasing our top-tier servicing capabilities and innovative products to third-party adviser groups.
Key Responsibilities:
Strategic Leadership: Assist the Senior Manager, Member & Client Services with strategic marketing support for key projects and business unit initiatives.
Stakeholder Collaboration: Work closely with internal stakeholders to gather insights, identify communication improvements, and implement solutions.
Campaign Planning: Develop and manage marketing briefs, project plans, and calendars of activity, ensuring alignment with budget allocations and channel plans.
Creative Development: Brief internal and external creative teams, assess concepts, and ensure all marketing collateral aligns with Hostplus brand strategy.
Campaign Analysis: Evaluate campaign outcomes, measure success against objectives, and recommend refinements for future strategies.
Team Development: Mentor junior team members, contribute to content creation, and ensure consistency in quality deliverables.
Annual Planning: Contribute to the creation of an annual marketing plan in line with the Marketing Team Business Plan and Fund strategy.
Campaign Management: Maintain accurate marketing program management, ensuring all work is documented and factored into budgets and business plans.
What We Offer
We value diversity of thought and have an open and flexible workplace.
Some industry-leading benefits we offer include:
Hybrid and Flexible Work Environment: Enjoy a great work-life balance with the flexibility to work from anywhere.
Additional Paid Leave: Receive extra time off during Christmas and New Year, plus additional 5 days paid 'flex leave' for when you need it.
Paid Parental Leave: Enjoy 18 weeks paid parental leave to spend quality time with your loved ones.
Community Service Leave: Take up to 3 days paid community service leave to give back to your community.
Gender Affirmation Leave: Enjoy 4 weeks paid gender affirmation leave to prioritize your well-being.
Long Service Leave: Access long service leave at 5 years, allowing you to take a well-deserved break.
Dedicated Development Budget: Receive a personal development budget to support your growth and career advancement.
💡 Quick Summary
Seeking a career-building opportunity? The Marketing Campaign Strategist position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Ballarat offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.
