Job Description
Full job description
At Mirvac, we reimagine urban life. For over 50 years, we’ve been creating extraordinary places and experiences through a culture that puts people first, values collaboration and is passionate about quality and legacy.
We’re currently seeking an experienced Marketing Manager – Customer Experiences to join our team on a 12‑month fixed term contract, playing a pivotal role in shaping and delivering exceptional end‑to‑end customer experiences across our office assets.
Your opportunity
In this strategic and hands‑on role, you will lead the delivery of the customer experience strategy aligned to business objectives. You’ll champion the customer voice, translating insight into meaningful initiatives that deepen engagement, drive loyalty and enhance our physical and digital experiences.
Working closely with cross‑functional teams, you’ll bring customer journeys to life through innovative programs, compelling content and data‑driven decision making — all while mentoring and collaborating with a high‑performing marketing team.
What you’ll be doing
Lead the delivery of the customer experience strategy across all touchpoints
Lead, mentor and collaborate with marketing team members to drive performance and efficiencies
Develop and implement customer journey mapping to enhance the end‑to‑end experience
Design and deliver innovative multi‑channel programs and national activations that drive traffic, engagement and onsite experience
Manage Mirvac’s customer digital channels including the Mirvac Consumer App, website, social media and email marketing, with a focus on growing engagement and subscribers
Drive deeper understanding of customer and community needs through research, analysis and active community engagement
Build strategic community and brand partnerships in collaboration with the Commercial Partnerships team
Develop high‑quality written and creative content across digital and print channels
Manage multiple projects concurrently, maintaining high standards and meeting deadlines
Contribute to annual budgeting, forecasting and ongoing financial management
Analyse customer feedback, data and insights to identify trends, opportunities and pain points
Implement and manage customer feedback mechanisms such as surveys and focus groups
Monitor and report on KPIs related to customer satisfaction, retention and loyalty
Stay across industry trends and best practice in customer experience
About you
You’re a strategic, customer‑centric marketing leader who thrives in fast‑paced environments and enjoys collaborating across teams to deliver meaningful outcomes.
You’ll bring:
6–7+ years’ experience in customer experience, marketing or related roles
A tertiary qualification in Marketing, Communications, Business or a related field
Exceptional written communication, editing and proofreading skills
Strong experience managing digital platforms and CMS
Demonstrated people leadership experience with a passion for developing others
Proven capability in budget preparation and ongoing financial management
A proactive, adaptable mindset with strong problem‑solving skills
The ability to think strategically, navigate ambiguity and deliver results
Excellent stakeholder engagement, influencing and presentation skills
A team‑first approach and strong alignment to Mirvac’s values
Life at Mirvac
Mirvac is proud to be a place where people feel supported, challenged and inspired. We put people first, collaborate openly, act with integrity and are curious and bold in how we work. We’re committed to safety, sustainability, inclusion and creating a positive legacy in the communities we serve.
At Mirvac, we reimagine urban life. For over 50 years, we’ve been creating extraordinary places and experiences through a culture that puts people first, values collaboration and is passionate about quality and legacy.
We’re currently seeking an experienced Marketing Manager – Customer Experiences to join our team on a 12‑month fixed term contract, playing a pivotal role in shaping and delivering exceptional end‑to‑end customer experiences across our office assets.
Your opportunity
In this strategic and hands‑on role, you will lead the delivery of the customer experience strategy aligned to business objectives. You’ll champion the customer voice, translating insight into meaningful initiatives that deepen engagement, drive loyalty and enhance our physical and digital experiences.
Working closely with cross‑functional teams, you’ll bring customer journeys to life through innovative programs, compelling content and data‑driven decision making — all while mentoring and collaborating with a high‑performing marketing team.
What you’ll be doing
Lead the delivery of the customer experience strategy across all touchpoints
Lead, mentor and collaborate with marketing team members to drive performance and efficiencies
Develop and implement customer journey mapping to enhance the end‑to‑end experience
Design and deliver innovative multi‑channel programs and national activations that drive traffic, engagement and onsite experience
Manage Mirvac’s customer digital channels including the Mirvac Consumer App, website, social media and email marketing, with a focus on growing engagement and subscribers
Drive deeper understanding of customer and community needs through research, analysis and active community engagement
Build strategic community and brand partnerships in collaboration with the Commercial Partnerships team
Develop high‑quality written and creative content across digital and print channels
Manage multiple projects concurrently, maintaining high standards and meeting deadlines
Contribute to annual budgeting, forecasting and ongoing financial management
Analyse customer feedback, data and insights to identify trends, opportunities and pain points
Implement and manage customer feedback mechanisms such as surveys and focus groups
Monitor and report on KPIs related to customer satisfaction, retention and loyalty
Stay across industry trends and best practice in customer experience
About you
You’re a strategic, customer‑centric marketing leader who thrives in fast‑paced environments and enjoys collaborating across teams to deliver meaningful outcomes.
You’ll bring:
6–7+ years’ experience in customer experience, marketing or related roles
A tertiary qualification in Marketing, Communications, Business or a related field
Exceptional written communication, editing and proofreading skills
Strong experience managing digital platforms and CMS
Demonstrated people leadership experience with a passion for developing others
Proven capability in budget preparation and ongoing financial management
A proactive, adaptable mindset with strong problem‑solving skills
The ability to think strategically, navigate ambiguity and deliver results
Excellent stakeholder engagement, influencing and presentation skills
A team‑first approach and strong alignment to Mirvac’s values
Life at Mirvac
Mirvac is proud to be a place where people feel supported, challenged and inspired. We put people first, collaborate openly, act with integrity and are curious and bold in how we work. We’re committed to safety, sustainability, inclusion and creating a positive legacy in the communities we serve.
💡 Quick Summary
Seeking a career-building opportunity? The Marketing Manager - Customer Experiences position is now open for candidates interested in the Marketing Executive Jobs sector. This role in Sydney offers a professional environment and growth potential.
Requirement Snapshot: Candidates should possess basic communication skills, a proactive attitude, and the ability to work in a team. Experience in Marketing Executive Jobs is a plus.